Commercial Operations Manager, Europe & International in London

About ViiV

We are a specialist pharmaceutical company 100% dedicated to developing medicines to treat and prevent HIV. As the pioneers in HIV innovation, we constantly look to push the boundaries of science to develop medicines that can change lives and give people more choice. Beyond our medicines, we are proud of our deep connection with the HIV community and work with partners to advance research and development, address HIV‑related stigma, increase access to our medicines and provide funding and support to local community organisations to support their efforts in the HIV response. We are ViiV Healthcare. Here until HIV and AIDS are not.

Team Introduction

You will join the Europe & International (E&I) Commercial Transformation Team, a high‑impact group that partners with regional leaders to accelerate commercial performance. Working in close collaboration with markets across E&I, the team designs and delivers flagship transformation projects that improve how we plan, execute and measure commercial activity.

Position Summary

The Commercial Operations Manager, Europe & International is a key member of the Commercial Transformation Team. You will provide operational and project management support for LT‑selected flagship commercial transformation projects across the region. Working in an agile, project‑based way, you will maintain integrated project plans, governance, reporting and controls, tracking budgets, risks, decisions and benefits. You will coordinate activity and evidence to support market adoption, sustainable change and measurable commercial impact.

Responsibilities

• Maintain an integrated view of delivery plans for assigned flagship projects, including objectives, scope, milestones, capacity and dependencies.
• Track risks, decisions and sponsor‑agreed measures of adoption and commercial success.
• Enable consistent, flexible delivery across flagship projects through proportionate project management standards, adapting approaches as project needs evolve.
• Consolidate project updates and provide an accurate view of delivery status, market adoption progress, benefits evidence and cross‑project dependencies.
• Identify slippage, control gaps, barriers to market adoption and emerging risks, coordinating timely follow‑up or escalation.
• Coordinate proportionate governance, reporting and controls across assigned projects, including forward agendas, pre‑reads, decision logs, action tracking and sponsor updates.
• Ensure decisions and requests – including changes to scope or priorities – are routed to the right owners and governance forums, with clear timelines.
• Maintain accurate, accessible and auditable records of project scope, approvals and changes.
• Collate evidence of market adoption and commercial benefits from project and market owners.
• Provide consolidated flagship delivery status and benefits evidence to the Performance Acceleration team, supporting regional governance check‑ins and leadership updates.
• Support project mobilisation and market deployment, coordinating market feedback and learning from testing in selected markets so project leads can refine solutions and scale what works.
• Maintain stakeholder and communication plans, tracking deliverables against agreed quality and timing and flagging slippage to project leads.
• Help convert project plans into organised activity that supports change, capability building and sustained market adoption and implementation.
• Coordinate budget planning and financial reporting for assigned projects, including vendor onboarding, contracting, purchase orders and invoice tracking in line with Procurement and Finance processes.
• Monitor external supplier delivery against agreed scope, timing and budget, flagging variances promptly.
• Ensure project activity and documentation follow applicable laws and codes and relevant GSK/ViiV governance, compliance and records‑management requirements.
• Maintain an effective operating rhythm and information flow across the Commercial Transformation Team.
• Identify opportunities to simplify delivery processes, reduce duplication and improve stakeholder experience, sharing practical learning across projects.
• Build effective working relationships across Global, Regional and LOC teams and act as a reliable coordination point for assigned flagship projects, adapting support as priorities and needs evolve.

Why You?

Basic Qualifications & Experience:

• Experience in commercial operations, project coordination or programme management, ideally within pharmaceuticals, healthcare or another regulated environment.
• Strong practical project management capability within agile, project‑based ways of working, including planning, proportionate governance, risk and issue management, action tracking and status reporting.
• Ability to track adoption and benefits against agreed measures.
• Experience coordinating complex cross‑functional activity across multiple stakeholders, markets and time zones.
• Good financial and operational discipline, with experience of budgets, vendors, procurement processes and/or project documentation.
• Excellent organisation, attention to detail and written communication skills, with the ability to produce concise and accurate leadership updates.
• Collaborative, proactive and delivery‑focused, with sound judgement, flexibility to work through ambiguity and changing project needs, and confidence to follow up on commitments and escalating issues appropriately.

Preferred Qualifications & Skills

If you have the following characteristics, it would be a plus:

• Bachelor’s degree or equivalent in Business Administration, Project Management, Life Sciences or a related field.

Working Arrangement

This role is based at our London HQ in the United Kingdom only with a hybrid working model, requiring two to three days onsite per week. Please be aware there is no flexibility on UK location.

ViiV is an Equal Opportunity Employer. This ensures that all qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), military service or any basis prohibited under federal, state or local law.