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For Companies At a Glance
- Tasks: Lead a team providing top-notch IT support and manage incident and problem resolution.
- Company: Join a forward-thinking firm in Chelmsford, embracing new tech like M365 and Azure.
- Benefits: Enjoy a competitive salary of up to 50k and be part of an exciting IT refresh.
- Why this job: Be at the forefront of tech change, helping users adapt and thrive with new tools.
- Qualifications: ITIL certified with experience in M365, Azure AD, and modern workplace technologies required.
- Other info: Opportunity to shape IT service delivery in a dynamic environment.
The predicted salary is between 42000 - 58000 £ per year.
Job Description
Service Desk Team Leader with strong M365 Administration, InTune, Azure Active Directory, GPO, ITIL, ITSM required by a firm based north of Chelmsford, Essex paying upto 50k.
You will lead a small team involved in every aspect of day to day IT Support in an exiting new chapter they are about to embrace
This ia fantastic time to as they are undergoing an IT refresh, implementing IT, FreshService ITSM, they are embracing M365 and Azure Cloud services and are seeking someone who is an advocator of M365, someone who embraces new technology and can help assist users with the change management and training needed with embracing new technology.
The Service Desk Team Leader will to deliver excellent IT support services to internal users. Enabling them to complete their roles effectively. Take responsibility for delivering effective incident and problem management by leading the IT Service Desk and Support Engineering teams.
Enabling service resilience by promoting customer focus, teamwork, and effective knowledge & information management. You will oversee both technical and service issues, ensuring that support services are designed, planned, and implemented to fit the business stakeholder requirements, and necessary skills & knowledge are developed and shared by team members.
Technical Skills:
ITIL certified or equivalent, deep understanding of ITIL best practices with hands-on expertise in incident, problem, and change management within a high-growth setting.
Good knowledge and experience of Modern Workplace technologies and applications like Office 365 Suite Intune, Active Directory and 365 Administration
Knowledge of IT security practices, including data protection and compliance standards.
Technical Proficiency & Expertise:
Possess a deep understanding of enterprise level systems and hardware provision.
Your technical competences include good knowledge and experience in supporting Modern Workplace technologies, hardware and applications like Microsoft Office 365 and Azure AD.
Key Responsibilities
Leadership:
Effectively lead IT Service Support teams to meet the needs of stakeholders – providing end user systems and hardware support.
Responsible for IT Service Desk and Support engineers' day-to-day management, resource planning and work allocation to meet agreed service levels.
Proactive IT Service Management:
Process owner of the Incident, Problem, Change and Knowledge Management processes, ensuring that these processes are executed efficiently and effectively across and that the impact on the business is minimised.
You will take charge of all Incidents and Service Requests, working closely with third-party teams, and pushing the boundaries to resolve issues swiftly.
Major Incident management, taking ownership of critical incidents, coordinating with resolution parties, and establishing effective communication between stakeholders for post-incident reviews.
Monitor system performance and implement necessary optimisations to ensure reliable and efficient IT operations.
Collaboration & Communication:
You'll be a bridge between our IT Service Desk & Support engineers and internal teams, ensuring seamless communication and delivering customer-focused solutions.
Collaborate effectively with IT and cross-functional teams to ensure seamless coordination and successful delivery of development projects.
Communicate updates, challenges, etc to senior management and business stakeholders in a clear and concise manner.
business systems.
Business Relationship & Vendor Management:
Excellent influencing and consultative skills with the ability to partner with and engage at multiple levels within Motor Parts Direct and vendor organisations.
Work closely with outsourced Engineering and Operations teams in daily system health checks, incident discussions, and planned changes.
Security & Compliance:
Ability to develop and implement IT and Cyber security processes and maintains compliance against standards and regulations.
Work with the Head of IT to review security policies and procedures and ensure that systems adhere to internal and external compliance requirements.
Experience:
Experience within Service Delivery leadership and supporting technical teams.
Proven experience within an IT Service Delivery Management position.
Proven ability to manage and improve IT operations and service management processes.
Proven experience of technical project delivery and major incident management.
Service Desk Team Leader, M365 Administration, Chelmsford 50k employer: 106543
Contact Detail:
106543 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Team Leader, M365 Administration, Chelmsford 50k
✨Tip Number 1
Familiarize yourself with the latest trends and updates in M365, Azure Active Directory, and Intune. Being well-versed in these technologies will not only boost your confidence during interviews but also demonstrate your commitment to staying current in a rapidly evolving field.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully led teams in previous roles. Highlight specific instances where you improved service delivery or resolved major incidents, as this aligns perfectly with the responsibilities of the Service Desk Team Leader position.
✨Tip Number 3
Network with professionals in the IT service management community, especially those who have experience with ITIL and modern workplace technologies. Engaging in discussions or attending relevant meetups can provide valuable insights and potentially lead to referrals.
✨Tip Number 4
Prepare to discuss your approach to change management and user training. Since the company is undergoing an IT refresh, demonstrating your ability to guide users through transitions and ensure they embrace new technologies will set you apart from other candidates.
We think you need these skills to ace Service Desk Team Leader, M365 Administration, Chelmsford 50k
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with M365 Administration, ITIL practices, and team leadership. Use specific examples that demonstrate your ability to manage incidents and support users effectively.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company's IT refresh initiative. Mention how your skills align with their needs, particularly in embracing new technologies and leading teams.
Showcase Technical Proficiency: Clearly outline your technical skills related to Modern Workplace technologies, Azure Active Directory, and IT security practices. Provide examples of how you've successfully implemented these in previous roles.
Highlight Leadership Experience: Emphasize your experience in leading IT Service Desk teams. Discuss your approach to resource planning, work allocation, and how you foster teamwork and customer focus within your team.
How to prepare for a job interview at 106543
✨Show Your Leadership Skills
As a Service Desk Team Leader, you'll need to demonstrate your ability to lead and manage a team effectively. Prepare examples of how you've successfully led teams in the past, focusing on your leadership style and how you foster teamwork and collaboration.
✨Highlight Your Technical Expertise
Make sure to discuss your hands-on experience with M365, Azure Active Directory, and ITIL best practices. Be ready to explain how you've applied these technologies in previous roles and how they can benefit the company during their IT refresh.
✨Emphasize Change Management Experience
Since the company is embracing new technology, it's crucial to showcase your experience with change management. Share specific instances where you've helped users adapt to new systems or processes, highlighting your training and support strategies.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and incident management capabilities. Think of examples where you've handled major incidents or service requests, detailing your approach and the outcomes achieved.
