At a Glance
- Tasks: Investigate customer issues, analyse data, and collaborate with developers to solve interesting problems.
- Company: Join a growing software company focused on inventory and supply chain management.
- Benefits: Competitive salary, hybrid working, clear development path, and supportive team culture.
- Other info: Ideal for curious learners who enjoy technology and want to grow their careers.
- Why this job: Develop your technical skills and become a true application support specialist.
- Qualifications: Experience in IT support, some SQL knowledge, and strong problem-solving skills.
The predicted salary is between 33000 - 38000 £ per year.
Want to move beyond basic support tickets? Maybe you've spent a couple of years in IT Support, Service Desk or Application Support. You've learned the fundamentals. You can troubleshoot. You understand databases. You've probably used a bit of SQL. But you're starting to feel like you've outgrown password resets, user admin and repetitive tickets.
Why this role? You'll join a growing software company whose products are used by businesses to manage inventory, forecasting and supply chains. You'll become part of a support team that doesn't just close tickets. Instead, you'll investigate issues, analyse data, work with SQL, review logs, collaborate with developers and help customers solve genuinely interesting problems. This is the kind of role where your technical skills will develop quickly because you'll be encouraged to understand the "why" rather than simply following a script.
What you'll actually be doing:
- Investigating customer issues and finding root causes
- Using SQL to analyse and validate data
- Reviewing application logs and system behaviour
- Troubleshooting data flow and integration issues
- Working alongside developers and senior technical colleagues
- Communicating technical findings to customers
- Building your knowledge of software, databases and business systems
What we're looking for: We're not looking for the finished article. We're looking for someone with the right attitude. Someone who enjoys solving problems. Someone who is curious enough to keep digging when things don't make sense. Someone who wants to learn. Ideally you'll have:
- Experience in an IT Support, Service Desk or Application Support environment
- Some SQL experience (even if you're still developing it)
- Strong troubleshooting and analytical skills
- Excellent communication skills
- A genuine interest in technology and how systems work
If you've built things yourself, experimented with coding, completed technical courses or enjoy learning technology outside of work, we'd love to hear about it.
What's in it for you?
- £33,000 - £38,000 salary
- Hybrid working after probation
- A clear development path
- Exposure to SQL, applications, integrations and troubleshooting
- A growing business with ambitious plans
- A supportive team that encourages learning and development
- The opportunity to become a true application support specialist rather than a generalist support engineer
Would you like to know more? If so apply now!
Application Support Analyst in Worcester employer: 106 Recruitment
Join a dynamic software company in Redditch as an Application Support Analyst, where you'll not only tackle interesting technical challenges but also enjoy a hybrid working model and a clear path for professional development. With a strong emphasis on learning and collaboration, you'll work alongside experienced developers and be part of a supportive team that values curiosity and problem-solving, making it an excellent place for those looking to advance their careers in technology.
StudySmarter Expert Advice🤫
We think this is how you could land Application Support Analyst in Worcester
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend meetups or webinars, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Show off your skills! Create a portfolio or GitHub repository showcasing any projects you've worked on, especially those involving SQL or troubleshooting. This gives you a chance to demonstrate your problem-solving abilities beyond just a CV.
✨Tip Number 3
Prepare for interviews by practising common technical questions related to application support and SQL. Think about real-life scenarios where you've solved problems and be ready to discuss them. Confidence is key!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in joining our team and contributing to our growth.
We think you need these skills to ace Application Support Analyst in Worcester
Some tips for your application 🫡
Show Off Your Troubleshooting Skills:When you're writing your application, make sure to highlight your troubleshooting experience. We want to see how you've tackled problems in the past and what methods you used to find solutions. Don't just list your skills; tell us about a time you really dug deep to resolve an issue!
Get Technical with SQL:Since SQL is part of the role, it’s a good idea to mention any relevant experience you have with it. If you've used SQL to analyse data or troubleshoot issues, share those examples! We love seeing candidates who can connect their technical skills to real-world applications.
Communicate Clearly:Remember, communication is key in this role. When crafting your application, aim for clarity and conciseness. We want to know how you can explain complex technical findings to customers in a way that makes sense. Show us your ability to break down information!
Be Curious and Eager to Learn:We’re looking for someone who’s genuinely interested in technology and eager to learn more. In your application, share any personal projects, courses, or experiences that demonstrate your curiosity. Let us know how you keep up with tech trends and what excites you about the field!
How to prepare for a job interview at 106 Recruitment
✨Know Your SQL Basics
Brush up on your SQL skills before the interview. Be ready to discuss how you've used SQL in past roles, even if it's just basic queries. This will show your potential employer that you're not only familiar with the language but also eager to develop your skills further.
✨Show Your Problem-Solving Skills
Prepare examples of how you've tackled complex issues in previous jobs. Think about specific instances where you investigated a problem, found the root cause, and resolved it. This will demonstrate your analytical mindset and your ability to go beyond just closing tickets.
✨Communicate Clearly
Practice explaining technical concepts in simple terms. Since you'll be communicating with customers, being able to break down complex information is crucial. Try to think of a few scenarios where you had to explain a technical issue to someone without a tech background.
✨Express Your Curiosity
Let them know about your passion for technology and learning. Share any personal projects, coding experiments, or courses you've taken outside of work. This will highlight your proactive attitude and genuine interest in becoming an application support specialist.
