At a Glance
- Tasks: Investigate customer issues, analyse data, and troubleshoot using SQL.
- Company: Join a growing software company with exciting products for inventory management.
- Benefits: Competitive salary, hybrid working, and clear development path.
- Other info: Opportunity to become a true application support specialist.
- Why this job: Develop your technical skills while solving interesting problems with a supportive team.
- Qualifications: Experience in IT support and some SQL knowledge preferred.
The predicted salary is between 33000 - 38000 £ per year.
Want to move beyond basic support tickets? Maybe you've spent a couple of years in IT Support, Service Desk or Application Support. You've learned the fundamentals. You can troubleshoot. You understand databases. You've probably used a bit of SQL. But you're starting to feel like you've outgrown password resets, user admin and repetitive tickets.
Why this role?
You'll join a growing software company whose products are used by businesses to manage inventory, forecasting and supply chains. You'll become part of a support team that doesn't just close tickets. Instead, you'll investigate issues, analyse data, work with SQL, review logs, collaborate with developers and help customers solve genuinely interesting problems. This is the kind of role where your technical skills will develop quickly because you'll be encouraged to understand the "why" rather than simply following a script.
What you'll actually be doing:
- Investigating customer issues and finding root causes
- Using SQL to analyse and validate data
- Reviewing application logs and system behaviour
- Troubleshooting data flow and integration issues
- Working alongside developers and senior technical colleagues
- Communicating technical findings to customers
- Building your knowledge of software, databases and business systems
What we're looking for:
We're not looking for the finished article. We're looking for someone with the right attitude. Someone who enjoys solving problems. Someone who is curious enough to keep digging when things don't make sense. Someone who wants to learn.
Ideally you'll have:
- Experience in an IT Support, Service Desk or Application Support environment
- Some SQL experience (even if you're still developing it)
- Strong troubleshooting and analytical skills
- Excellent communication skills
- A genuine interest in technology and how systems work
If you've built things yourself, experimented with coding, completed technical courses or enjoy learning technology outside of work, we'd love to hear about it.
What's in it for you?
- £33,000 - £38,000 salary
- Hybrid working after probation
- A clear development path
- Exposure to SQL, applications, integrations and troubleshooting
- A growing business with ambitious plans
- A supportive team that encourages learning and development
- The opportunity to become a true application support specialist rather than a generalist support engineer
Would you like to know more? If so apply now!
Application Support Analyst in Redditch employer: 106 Recruitment
Join a dynamic software company in Redditch as an Application Support Analyst, where you'll not only tackle interesting technical challenges but also enjoy a hybrid working model and a clear path for professional development. With a supportive team that values curiosity and problem-solving, you'll have the opportunity to deepen your technical skills in SQL and application support while contributing to innovative solutions that help businesses thrive.
StudySmarter Expert Advice🤫
We think this is how you could land Application Support Analyst in Redditch
✨Tip Number 1
Network like a pro! Reach out to people in the industry on LinkedIn or at local meetups. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Show off your skills! Create a portfolio or GitHub repository showcasing any projects you've worked on, especially if they involve SQL or troubleshooting. This gives potential employers a taste of what you can do.
✨Tip Number 3
Prepare for interviews by practising common technical questions and scenarios related to application support. We recommend doing mock interviews with friends or using online platforms to boost your confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team.
We think you need these skills to ace Application Support Analyst in Redditch
Some tips for your application 🫡
Show Off Your Curiosity:We want to see your passion for problem-solving! In your application, share examples of how you've dug deep into issues in the past. Highlight any projects or experiences where you went beyond the basics and really explored the 'why' behind the problems.
SQL Skills Matter:Since SQL is a key part of this role, make sure to mention any experience you have with it. Even if you're still learning, let us know how you've used SQL in your previous roles or personal projects. It shows you're keen to develop your skills further!
Communicate Clearly:Excellent communication is crucial for this position. When writing your application, be clear and concise. Use straightforward language to explain your technical skills and experiences, as if you're talking to someone who might not be as tech-savvy.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at StudySmarter!
How to prepare for a job interview at 106 Recruitment
✨Know Your SQL Basics
Brush up on your SQL skills before the interview. Be prepared to discuss how you've used SQL in past roles, even if it's just basic queries. This will show your potential employer that you're ready to dive deeper into data analysis.
✨Showcase Your Problem-Solving Skills
Think of specific examples where you've solved complex issues in your previous roles. Be ready to explain your thought process and how you approached troubleshooting. This will demonstrate your analytical mindset and curiosity.
✨Understand the Company’s Products
Do some research on the software company and its products. Familiarise yourself with how their applications help businesses manage inventory and supply chains. This knowledge will help you connect your skills to their needs during the interview.
✨Communicate Clearly and Confidently
Practice explaining technical concepts in simple terms. Since you'll be communicating with customers, being able to break down complex information is key. Show that you can bridge the gap between technical jargon and user-friendly language.
