Salesforce Trainer

Description

Job Overview:

The Seller CRM team is seeking an experienced Salesforce CRM Change, Adoption and Training Manager to lead our efforts in maximizing the utilization and efficiency of Salesforce within our organization. The ideal candidate will be responsible for developing and implementing training and communication strategies, facilitating the adoption of Salesforce across various departments, and ensuring that our teams are fully equipped to leverage the platform to its full potential. This role is based in Richmond and requires on-site attendance for three days each week. Additionally, the role demands a flexible schedule that aligns with US time zones to effectively support our transatlantic initiatives.

Key Responsibilities:

– Design and execute a comprehensive Salesforce training program tailored to the needs of the teams.

– Facilitate the adoption of Salesforce CRM by working closely with users to understand their unique requirements and challenges.

– Develop and maintain training materials, including e-learning courses, guides, tutorials, and videos, to support ongoing learning and development.

– Conduct regular training sessions, workshops, webinars, and one-on-one coaching to ensure elevated levels of competency and confidence among users.

– Collaborate with the Salesforce Seller CRM team to stay updated on new features and integrations that can enhance user experience and productivity.

– Monitor and report on Salesforce usage and adoption metrics, identifying areas for improvement and implementing strategies to address them.

– Provide support for US-based projects, demonstrating flexibility to work in alignment with US business hours.

– Act as a liaison between users and the Seller CRM Product team to ensure that feedback is incorporated, and user needs are met.

– Stay current with Salesforce updates, trends, and best practices to continually drive CRM excellence within the organization.

Requirements:

– Bachelor's degree in business, Information Technology, Education, or a related field.

– Proven experience as a Salesforce trainer or a similar role focusing on CRM adoption and user training.

– Salesforce certifications, such as Salesforce Certified Administrator or Salesforce Certified Trainer, are highly desirable.

– Strong understanding of Salesforce CRM functionalities, reporting, and dashboards.

– Familiarity with Learning Management Systems, such as My Trailhead or equivalent platforms, is a plus.

– Excellent communication, presentation, and interpersonal skills with the ability to engage and educate users at all levels.

– Ability to work flexible hours to accommodate collaboration with US-based teams and projects.

– Strong organizational and project management skills with the ability to manage multiple priorities effectively.

– A proactive, self-motivated approach with the ability to work independently and as part of a global team.

Employee Value Proposition

Large e-commerce company

Trading as TEKsystems. Allegis Group Limited, Maxis 2, Western Road, Bracknell, RG12 1RT, United Kingdom. No. 2876353. Allegis Group Limited operates as an Employment Business and Employment Agency as set out in the Conduct of Employment Agencies and Employment Businesses Regulations 2003. TEKsystems is a company within the Allegis Group network of companies (collectively referred to as "Allegis Group"). Aerotek, Aston Carter, EASi, Talentis Solutions, TEKsystems, Stamford Consultants and The Stamford Group are Allegis Group brands. If you apply, your personal data will be processed as described in the Allegis Group Online Privacy Notice available at https://www.allegisgroup.com/en-gb/privacy-notices.

To access our Online Privacy Notice, which explains what information we may collect, use, share, and store about you, and describes your rights and choices about this, please go to https://www.allegisgroup.com/en-gb/privacy-notices.

We are part of a global network of companies and as a result, the personal data you provide will be shared within Allegis Group and transferred and processed outside the UK, Switzerland and European Economic Area subject to the protections described in the Allegis Group Online Privacy Notice. We store personal data in the UK, EEA, Switzerland and the USA. If you would like to exercise your privacy rights, please visit the "Contacting Us" section of our Online Privacy Notice at https://www.allegisgroup.com/en-gb/privacy-notices for details on how to contact us. To protect your privacy and security, we may take steps to verify your identity, such as a password and user ID if there is an account associated with your request, or identifying information such as your address or date of birth, before proceeding with your request. If you are resident in the UK, EEA or Switzerland, we will process any access request you make in accordance with our commitments under the UK Data Protection Act, EU-U.S. Privacy Shield or the Swiss-U.S. Privacy Shield.