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- Tasks: Manage and support Unified Communication technologies, ensuring operational stability and user satisfaction.
- Company: Join TEKsystems, a part of the Allegis Group, known for its global reach and innovative solutions.
- Benefits: Enjoy a competitive salary up to £50,000 and the flexibility of 2 days on-site work.
- Why this job: Be at the forefront of technology, enhancing user experiences for over 10,000 users in a collaborative environment.
- Qualifications: Extensive experience in 3rd line UC roles, with strong analytical skills and knowledge of Microsoft and Cisco products.
- Other info: Located in Manchester, this role offers a chance to grow within a dynamic team.
The predicted salary is between 40000 - 60000 £ per year.
We are seeking a Unified Communications Engineer to actively manage, support, and develop Unified Communication (UC) technologies across the business. You will contribute to the engineering and architecture disciplines by utilising your knowledge to plan, build, deploy, and support new and existing systems. You will be responsible for all technical collateral including high-level designs, standards, and incident response plans. Collaboration with other teams will be key to proactively monitor system performance, addressing and resolving any issues to ensure service availability is maintained and improved, leading to an enhanced user experience.
Responsibilities
- Maintain and manage all UC services, upgrades, changes, and service improvements, ensuring operational stability.
- Design platforms and services that are highly available and resilient to support a user base of over 10,000 users.
- Ensure all On-Premise and Cloud applications are protected and secured in line with information security standards.
- Maintain downstream products, govern updates, feature changes, and provide 3rd line support, ensuring each update is reviewed on schedule and aligns with the technology roadmap.
- Deliver all work proactively while liaising with multiple teams to drive solutions and meet deadlines.
- Present technology decisions that are supported by vendors and align with the current technology estate, outlining impact and risks.
- Manage Projects, Small Works, Service Improvements, and 3rd line BAU.
- Ensure each platform and service is correctly monitored with appropriate thresholds for KPIs and alerts.
- Manage service roadmaps, consistently reviewing growth and consumption.
- Create reporting packs to demonstrate platform health, version control, and feature management.
Essential Skills
- Extensive experience within an enterprise business in a 3rd line UC position.
- Experience managing feature changes and lifecycle management.
- Ability to manage On-Premise and Cloud platform infrastructure through design, implementation, continual service improvement, and maintenance.
- Understanding of ITIL framework and best practices.
- Knowledge of identity management and hybrid ecosystems.
- Strong analytical and documentation skills.
- In-depth technical knowledge of Microsoft Exchange, Microsoft Teams, Cisco ESA, Mobile Device Management, and Mobile Access Management (such as Intune and Workspace One), and Message Hygiene including Filtering, EOP, and ATP.
- Experience in strategic planning and decision-making to align IT with business objectives.
- Ability to understand and deliver tasks and projects to business standards.
- Ability to work to deadlines with a pragmatic approach to administration, governance, and risk.
Location: Manchester, UK
Messaging Engineer employer: 105680
Contact Detail:
105680 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Messaging Engineer
✨Tip Number 1
Familiarise yourself with the specific UC technologies mentioned in the job description, such as Microsoft Exchange and Teams. Having hands-on experience or relevant certifications can set you apart from other candidates.
✨Tip Number 2
Network with professionals in the Unified Communications field. Attend industry events or join online forums to connect with others who work in similar roles. This can provide insights into the company culture and potentially lead to referrals.
✨Tip Number 3
Demonstrate your problem-solving skills by preparing examples of how you've successfully managed UC services or resolved technical issues in the past. Be ready to discuss these during any interviews or networking opportunities.
✨Tip Number 4
Stay updated on the latest trends and best practices in Unified Communications and ITIL frameworks. Showing that you're proactive about your professional development can impress potential employers and demonstrate your commitment to the role.
We think you need these skills to ace Messaging Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your extensive experience in a 3rd line Unified Communications role. Focus on specific technologies mentioned in the job description, such as Microsoft Exchange and Teams, to demonstrate your relevant skills.
Craft a Strong Cover Letter: In your cover letter, explain how your background aligns with the responsibilities of the Messaging Engineer position. Use examples from your previous roles to illustrate your ability to manage UC services and collaborate with teams effectively.
Highlight Technical Skills: Clearly list your technical skills related to the job, such as knowledge of ITIL framework, identity management, and hybrid ecosystems. This will help the hiring team see that you meet their essential skills criteria.
Showcase Problem-Solving Abilities: Provide examples of how you've proactively addressed issues in past roles. Mention any specific projects where you improved service availability or managed upgrades, as this aligns with the company's focus on operational stability.
How to prepare for a job interview at 105680
✨Showcase Your Technical Expertise
Make sure to highlight your extensive experience with Unified Communications technologies, especially Microsoft Exchange and Teams. Be prepared to discuss specific projects where you managed On-Premise and Cloud platforms, demonstrating your ability to design and implement solutions.
✨Understand the ITIL Framework
Familiarise yourself with the ITIL framework and best practices, as this role requires a solid understanding of service management. Be ready to explain how you've applied ITIL principles in your previous roles to improve service delivery and operational stability.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and ability to manage incidents. Think of examples where you proactively monitored system performance and resolved issues, ensuring minimal disruption to users.
✨Demonstrate Collaboration Skills
Collaboration is key in this role, so be prepared to discuss how you've worked with cross-functional teams in the past. Share examples of how you drove solutions and met deadlines while liaising with different departments to enhance user experience.
