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- Tasks: Support high-priority customers with expert knowledge of cryptocurrency and exceptional service.
- Company: Join a leading Cryptocurrency/Fintech company making waves in the digital finance world.
- Benefits: Enjoy a fully remote role with flexible working hours and a dynamic team environment.
- Why this job: Be part of a mission-driven team that values outstanding customer experiences and innovation.
- Qualifications: Passion for customer service, knowledge of cryptocurrency, and proficiency in Google Suites required.
- Other info: This is a 12-month contract role, perfect for gaining experience in a fast-paced industry.
The predicted salary is between 28800 - 43200 £ per year.
Concierge Agent / Account Manager required for one of our clients, a Cryptocurrency / Fintech client. As a Concierge agent, you will be a key subject matter expert for the company’s products, offering exceptional service and support to high-priority customers. You'll be part of a dedicated customer support team, playing a crucial role in helping the company achieve its mission. The ideal candidate will have a passion for delivering outstanding customer experiences and ensuring smooth interactions.
Key Skills:
- Customer Experience (CX)
- Account management
- Knowledge of cryptocurrency and blockchain
- Proficiency in Google Suites (Google Sheets, Google Docs, etc.)
Please note this is an initial 12 month contract role, Inside IR35 and fully remote.
Concierge Agent employer: 105680
Contact Detail:
105680 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Concierge Agent
✨Tip Number 1
Familiarise yourself with the latest trends in cryptocurrency and blockchain technology. Being knowledgeable about these topics will not only help you stand out but also enable you to engage confidently with potential employers during interviews.
✨Tip Number 2
Showcase your customer experience skills by preparing examples of how you've successfully managed customer interactions in the past. Highlighting specific instances where you went above and beyond can demonstrate your commitment to exceptional service.
✨Tip Number 3
Network with professionals in the fintech and cryptocurrency sectors. Attend relevant webinars, join online forums, or connect with industry experts on LinkedIn to gain insights and potentially uncover job opportunities.
✨Tip Number 4
Make sure you're proficient in Google Suites, as this is a key requirement for the role. Consider taking online courses or tutorials to enhance your skills in Google Sheets and Docs, which will make you more appealing to employers.
We think you need these skills to ace Concierge Agent
Some tips for your application 🫡
Understand the Role: Familiarise yourself with the responsibilities of a Concierge Agent. Highlight your customer service experience and any relevant knowledge of cryptocurrency and blockchain in your application.
Tailor Your CV: Customise your CV to reflect the key skills mentioned in the job description, such as customer experience, account management, and proficiency in Google Suites. Use specific examples to demonstrate your expertise.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for delivering outstanding customer experiences. Mention how your skills align with the company's mission and your enthusiasm for the fintech industry.
Proofread Your Application: Before submitting, carefully proofread your application materials for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at 105680
✨Show Your Passion for Customer Experience
As a Concierge Agent, your role revolves around delivering exceptional customer service. Be prepared to share examples of how you've gone above and beyond for customers in the past. This will demonstrate your commitment to providing outstanding experiences.
✨Demonstrate Your Knowledge of Cryptocurrency
Since the company operates in the cryptocurrency and fintech space, it's crucial to showcase your understanding of these areas. Brush up on current trends, key concepts, and any relevant experience you have with blockchain technology to impress your interviewers.
✨Familiarise Yourself with Google Suites
Proficiency in tools like Google Sheets and Google Docs is essential for this role. Before the interview, ensure you're comfortable using these applications, and be ready to discuss how you've used them in previous roles to manage tasks or communicate effectively.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that assess your problem-solving skills and ability to handle high-priority customers. Think of specific situations where you successfully resolved issues or improved customer satisfaction, and be ready to articulate your thought process.
