eCommerce Key Account Manager, UK & Ireland in Slough

We are looking for a Key Account Manager to build and maintain partner relationships with one of our top eCommerce accounts. We will encourage creativity to present innovative solutions with a test and learn mentality; and in return will look for a balance between excellent execution of priorities with a strategic approach to ensure sustainable consumer sales growth. This role reports to the UKI Head of eCommerce. This is a collaborative, and highly successful team empowered to be creative, drive performance and prioritise personal development. If this sounds exciting, then apply!

Core Responsibilities

• Business ownership – full accountability for end‑to‑end account management of a large department store account across the UK & Ireland, including short‑ and long‑term business planning, strong financial management, and execution of commercial priorities.
• Build relationships across internal and external partners (Brand Marketing, PR, Business Intelligence, Trade Marketing, Operations) and implement specific retailer plans and support company initiatives.
• Lead external dialogue of investments via annual joint business plans, contract negotiation and day‑to‑day discussions that ensure a strong return on investment.
• Own and drive a structured individual development plan mapping priority proficiencies in emerging market and functional trends.
• Play your part in the team’s success.

Qualifications

• Outstanding account management capabilities and proven track record of results delivery, preferably with UK&I eCommerce market exposure.
• Commercial experience in sales or a related commercial function.
• Consistent record of strong business results and high accountability.
• Ability to convince others backed by relevant data and a strong analytical approach.
• Balance of short‑term results focus and long‑term strategic work.
• Effective relationship‑building skills with a collaborative approach to partners.
• Excellent organisational and prioritisation skills to manage multiple partners.
• Proficiency in English, both written and spoken.
• Willingness to work 3 days from our office in Slough (2 days from home).

Benefits

• Family Care Leave – enhanced paid leave options.
• Insurances – life and disability insurance.
• Wellness – Headspace App and wellbeing initiatives.
• Colleague Discount – generous discount from day one.
• Bonus – global bonus scheme based on goals.
• Hybrid work model – average of 3 days per week in the office, with flexibility to work from home.

Equal Opportunity

We are committed to equal employment opportunity and equal pay regardless of race, colour, religion, sex, national origin, sexual orientation, disability or gender identity. The LEGO Group is fully committed to children’s rights and child wellbeing, and candidates with high engagement with children may be required to undergo child safeguarding background screening.