At a Glance
- Tasks: Support LEGO fans through phone, email, and chat while creating joyful experiences.
- Company: Join the iconic LEGO team in a fun and collaborative environment.
- Benefits: Enjoy family care leave, colleague discounts, and wellbeing resources.
- Other info: Flexible part-time hours with excellent training and career growth opportunities.
- Why this job: Be part of a brand that brings joy to millions every day.
- Qualifications: Strong communication skills and previous customer service experience preferred.
The predicted salary is between 24000 - 28000 £ per year.
Just imagine putting play at the heart of customer service. As part of our Customer Service Advisor team, you’ll be at the centre of the action, helping bring joy to LEGO® fans every single day.
We are looking for Customer Service Advisors to join the LEGO team in Slough, UK. This is a permanent, part‑time position supporting our weekend operations. To set you up for success, you’ll complete a comprehensive five‑week training programme before moving into your regular working pattern.
Training Program (First 5 Weeks – Full‑Time)- Full‑time training at our Slough office: Monday to Friday from 9:00am until 5:15pm
- 3‑week classroom induction programme
- 2 weeks of on‑the‑job support and coaching
- Full attendance required throughout the training period
- Every Saturday and Sunday: 9:00am – 4:30pm
- Plus 1 or 2 weekday shifts: 11:00am – 7:15pm (2‑weekday shifts) or 3:30pm – 7:15pm (also an option)
- You will be able to select your weekday shifts to accommodate your own and the business needs.
- Office attendance required on a daily basis for the first 5 weeks and a minimum of twice a week after training (one of those days would be on the weekend).
- Supporting LEGO fans through phone, email, and chat.
- Helping customers with orders, accounts, replacement parts, gift cards, and product questions.
- Investigating and resolving queries using a variety of internal systems and tools.
- Creating positive experiences that reflect the LEGO brand.
- Working collaboratively with colleagues to deliver exceptional service.
- Strong spoken and written English communication skills.
- Previous customer service experience, ideally in retail, hospitality, contact centres or similar customer‑facing environments.
- Confidence using multiple systems and digital tools.
- Excellent problem‑solving and attention to detail.
- Ability to multitask and prioritise effectively.
- A friendly, collaborative, and customer‑focused approach.
- Family Care Leave – enhanced paid leave options for important times.
- Insurances – life and disability insurance that provides protection and peace of mind.
- Wellbeing – resources and benefits to nurture physical and mental wellbeing and opportunities to build community and inspire creativity.
- Colleague Discount – qualify for our generous colleague discount from day 1.
- Bonus – rewarded through our bonus scheme when goals are reached and you’re eligible.
- Workplace – assigned a primary workplace location (office, store or factory). Our hybrid work policy means an average of 3 days per week in the office.
The LEGO Group is highly committed to equal employment opportunity and equal pay and seeks to encourage applicants from all backgrounds (sex, gender identity or expression, race/ethnicity, national origin, sexual orientation, disability, age and religion) to apply for roles in our team. The LEGO Group is fully committed to Children’s Rights and Child Wellbeing across the globe. Candidates offered positions with high engagement with children are required to take part in Child Safeguarding Background Screening, as a condition of the offer.
Customer Service Advisor (Part-time) in Slough employer: 1034 LEGO Company Limited
LEGO is an exceptional employer that places play at the heart of customer service, creating a vibrant and joyful work environment in Slough. With a comprehensive training programme, generous benefits including family care leave and wellbeing resources, and a strong commitment to equal employment opportunities, employees are empowered to grow and thrive while delivering outstanding service to LEGO fans. The collaborative culture and flexible scheduling options make it an ideal workplace for those seeking meaningful and rewarding part-time employment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor (Part-time) in Slough
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like 1034 LEGO Company Limited and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at 1034 LEGO Company Limited and let us see your personality shine through!
We think you need these skills to ace Customer Service Advisor (Part-time) in Slough
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and 1034 LEGO Company Limited.
Get Familiar with Our Brand:Before applying, take some time to learn about 1034 LEGO Company Limited and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at 1034 LEGO Company Limited
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress 1034 LEGO Company Limited.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which 1034 LEGO Company Limited will surely appreciate.
