At a Glance
- Tasks: Help LEGO fans worldwide by responding to queries and building connections.
- Company: Join the LEGO Group, a leader in creativity and fun.
- Benefits: Enjoy competitive pay, bonuses, discounts, and wellbeing resources.
- Other info: Flexible hybrid work model and opportunities for personal growth.
- Why this job: Be part of a team that creates magical moments for LEGO enthusiasts.
- Qualifications: Fluent in English and Latvian, with strong communication skills.
The predicted salary is between 25000 - 30000 £ per year.
Just imagine bringing joy to millions of LEGO® fans around the world. Now make it real. As a member of our seasonal Customer Service Advisor team, you will be at the heart of the action, helping us support our fans during our busiest season. That’s right, helping LEGO fans is our superpower, and we love it! Every day, our award‑winning Consumer & Shopper Engagement (CSE) team springs into action, working to support our consumers and fulfil our Play Promise. Are you ready to inspire the builders of tomorrow?
We encourage you to apply if you’re eager about embarking on a journey filled with creativity and problem‑solving, and excel at helping others and building connections.
About the Role
This is a fixed‑term contract until 31 January 2027. As a Customer Service Advisor, you will be responding to LEGO fans from all corners of the world during our peak season. We offer a competitive starting salary plus incredible benefits including a performance‑based/discretionary bonus of up to 10%. Full in‑person training will be given with a 3‑week induction followed by 2 weeks of on‑the‑job support. We also offer Best of Both – our hybrid work approach that gives our Customer Service Advisors the flexibility to work from home up to three days per week and from the office for a minimum of two days each week, after training. We resolve millions of queries each year, covering everything from building tips to troubleshooting and tracking down those elusive rare parts. Together, we’re crafting new ways to connect with fans worldwide to make the LEGO experience unforgettable.
What You’ll Be Doing
- Respond to consumers in both English and Latvian – spoken and written.
- Engage with consumers via phone and email.
- Handle a range of topics, including order and returns queries, digital and app experiences, LEGO electronics, brand information, product quality and feedback queries.
- Build strong and positive relationships with consumers in a fun and engaging manner.
- Assess and solve brick‑based problems using our various tools and programs, requiring solid IT skills to support consumer requests.
- Adapt to a variety of shifts, including some weekends, to ensure we provide an exceptional service.
Benefits
- Family Care Leave – enhanced paid leave options for those important times.
- Insurances – all colleagues are covered by life and disability insurance.
- Wellbeing – resources and benefits to nurture physical and mental wellbeing, along with community‑building opportunities.
- Colleague Discount – generous colleague discount from day 1.
- Bonus – reward through our bonus scheme when goals are reached.
- Workplace – primary workplace location at one of our offices, stores or factories. Hybrid policy averages 3 days per week in the office.
Equal Employment Opportunity
The LEGO Group is highly committed to equal employment opportunity and equal pay and seeks to encourage applicants from all backgrounds (sex, gender identity or expression, race/ethnicity, national origin, sexual orientation, disability, age and religion) to apply for roles in our team. The LEGO Group is fully committed to Children’s Rights and child wellbeing across the globe.
Customer Service Advisor - Latvian Speaking (fixed-term) in Slough employer: 1034 LEGO Company Limited
At LEGO®, we pride ourselves on being an exceptional employer, offering a vibrant work culture that celebrates creativity and collaboration. Our Customer Service Advisors enjoy a competitive salary, generous benefits including performance bonuses, and a flexible hybrid work model that promotes work-life balance. With a strong commitment to employee growth and wellbeing, we empower our team members to inspire the builders of tomorrow while making meaningful connections with LEGO fans worldwide.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor - Latvian Speaking (fixed-term) in Slough
✨Tip Number 1
Get to know the company! Before your interview, dive into LEGO's values and mission. This will help you connect with the team and show that you're genuinely excited about bringing joy to fans.
✨Tip Number 2
Practice your communication skills! As a Customer Service Advisor, you'll be chatting with fans in both English and Latvian. Try role-playing common customer scenarios with a friend to boost your confidence.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you’ve tackled tricky situations. This will demonstrate your ability to handle the diverse queries LEGO fans might have.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen on joining the LEGO family right from the start!
We think you need these skills to ace Customer Service Advisor - Latvian Speaking (fixed-term) in Slough
Some tips for your application 🫡
Show Your Passion for LEGO:When you're writing your application, let your love for LEGO shine through! Share any personal experiences or stories that highlight your enthusiasm for the brand and how you connect with fans.
Tailor Your Application:Make sure to customise your application to match the job description. Highlight your customer service skills and any relevant experience that shows you can handle queries in both English and Latvian.
Be Clear and Concise:Keep your writing clear and to the point. Use simple language and avoid jargon. We want to see your personality, but also your ability to communicate effectively, just like you would with a LEGO fan!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity to join our team.
How to prepare for a job interview at 1034 LEGO Company Limited
✨Know Your LEGO
Before the interview, brush up on your knowledge of LEGO products and the brand's history. Familiarise yourself with their latest offerings and any recent news. This will not only show your enthusiasm but also help you engage in meaningful conversations during the interview.
✨Practice Your Language Skills
Since this role requires communication in both English and Latvian, practice speaking and writing in both languages. Prepare to answer common customer service scenarios in both languages to demonstrate your fluency and confidence.
✨Showcase Your Problem-Solving Skills
Think of examples from your past experiences where you've successfully resolved customer issues or built strong relationships. Be ready to share these stories, as they highlight your ability to handle the types of queries you'll encounter in this role.
✨Embrace the Fun Factor
LEGO is all about creativity and fun! During the interview, let your personality shine through. Show your passion for helping others and your excitement about being part of a team that brings joy to fans. A positive attitude can make a big difference!
