At a Glance
- Tasks: Help LEGO fans worldwide by responding to queries in English and German.
- Company: Join the iconic LEGO Group and spread joy to millions.
- Benefits: Enjoy a competitive salary, performance bonuses, and hybrid work options.
- Other info: Flexible shifts, excellent training, and a commitment to equal opportunities.
- Why this job: Be part of a fun team during the busiest season and make a real impact.
- Qualifications: Fluency in English and German with strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
Just imagine bringing joy to millions of LEGO® fans around the world. Now make it real. As a member of our seasonal Customer Service Advisor team, you will be at the heart of the action, helping us support our fans during our busiest season.
About the Role
This is a fixed‑term contract until 31 January 2027 with possible start dates between June and September. The role is to respond to LEGO fans worldwide during our most active period. You will receive a competitive starting salary, a performance‑based bonus of up to 10%, and full in‑person training – a 3‑week induction followed by 2 weeks of on‑the‑job support. After training you will work a hybrid schedule, working from home up to three days per week and from the office for a minimum of two days.
Responsibilities
- Respond to consumers in both English and German – spoken and written.
- Engage with consumers via phone and email.
- Handle a range of topics including order and returns queries, digital and app experiences, LEGO electronics, brand information, product quality and feedback queries.
- Build strong and positive relationships with consumers in a fun and engaging manner.
- Assess and solve brick‑based problems using tools and programmes, requiring solid IT skills.
- Adapt to a variety of shifts, including some weekends, to ensure an exceptional service.
Qualifications
- Fluency in English and German.
- Strong interpersonal and communication skills.
- Solid IT skills to support consumer requests.
Benefits
- Family Care Leave – enhanced paid leave options.
- Life and disability insurance.
- Well‑being resources to nurture physical and mental health.
- Colleague discount from day 1.
- Performance bonus scheme based on goals.
- Hybrid work policy – average of 3 days per week in the office.
We are committed to equal employment opportunity and equal pay, and encourage applicants from all backgrounds (sex, gender identity or expression, race/ethnicity, national origin, sexual orientation, disability, age and religion) to apply. The LEGO Group is fully committed to Children’s Rights and Child Wellbeing. Candidates offered positions with high engagement with children are required to complete a Child Safeguarding Background Screening.
Customer Service Advisor - German Speaking (fixed-term) in Slough employer: 1034 LEGO Company Limited
At LEGO®, we pride ourselves on being an exceptional employer, offering a vibrant work culture that celebrates creativity and collaboration. As a Customer Service Advisor, you will enjoy a competitive salary, performance bonuses, and a hybrid work model that promotes work-life balance, all while contributing to the joy of millions of fans. With comprehensive training and a commitment to employee well-being, including enhanced family care leave and mental health resources, LEGO® is dedicated to fostering your growth and success in a fun and engaging environment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor - German Speaking (fixed-term) in Slough
✨Tip Number 1
Get to know the company culture! Before your interview, dive into LEGO's values and mission. This will help you connect with the team and show that you're genuinely interested in being part of their world.
✨Tip Number 2
Practice your language skills! Since this role requires fluency in both English and German, brush up on your conversational skills. Try role-playing common customer service scenarios to feel more confident during the interview.
✨Tip Number 3
Show off your problem-solving skills! Be ready to share examples of how you've tackled challenges in previous roles. LEGO fans will appreciate your ability to think on your feet and provide solutions.
✨Tip Number 4
Apply through our website! We want to see your application directly, so make sure to submit it through our platform. It’s the best way for us to keep track of your journey and get you on board!
We think you need these skills to ace Customer Service Advisor - German Speaking (fixed-term) in Slough
Some tips for your application 🫡
Show Your Passion for LEGO:When you're writing your application, let your love for LEGO shine through! Share any personal experiences or stories that highlight your enthusiasm for the brand and how you connect with fans.
Tailor Your Application:Make sure to customise your CV and cover letter for this role. Highlight your customer service experience and language skills in both English and German, as these are key to connecting with our fans.
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon. We want to see your personality, so don’t be afraid to let it come through in your writing!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows us you’re serious about joining our team!
How to prepare for a job interview at 1034 LEGO Company Limited
✨Brush Up on Your Language Skills
Since this role requires fluency in both English and German, make sure you practice speaking and writing in both languages. Try to engage in conversations or write sample emails to get comfortable with the terminology related to customer service.
✨Know Your LEGO® Stuff
Familiarise yourself with LEGO products, especially any recent launches or popular sets. Being able to discuss these during your interview will show your passion for the brand and help you connect with the interviewers.
✨Show Off Your Problem-Solving Skills
Prepare examples of how you've handled customer queries or resolved issues in the past. Think about specific situations where you used your IT skills to solve a problem, as this will be crucial in the role.
✨Be Ready for Flexibility
The job requires adapting to various shifts, including weekends. Be prepared to discuss your availability and demonstrate your willingness to be flexible. This shows that you're committed to providing exceptional service during peak times.
