At a Glance
- Tasks: Help LEGO fans worldwide by responding to queries and building connections.
- Company: Join the iconic LEGO Group, where creativity and fun come together.
- Benefits: Enjoy a competitive salary, bonuses, discounts, and hybrid work options.
- Other info: Fixed-term role until January 2027 with excellent career growth opportunities.
- Why this job: Be part of a team that inspires creativity and joy for millions of fans.
- Qualifications: Fluent in English and French, with strong communication and IT skills.
The predicted salary is between 25000 - 30000 £ per year.
Just imagine bringing joy to millions of LEGO® fans around the world. As a member of our seasonal Customer Service Advisor team, you will be at the heart of the action, helping us support our fans during our busiest season. Every day, our award-winning Consumer & Shopper Engagement (CSE) team springs into action, working to support our consumers and fulfil our Play Promise.
About the Role: This is a fixed term contract until 31st January 2027, with a potential start date on 3rd August 2026. As a Customer Service Advisor, you'll be responding to LEGO fans from all corners of the world during our peak season. We offer a competitive starting salary plus incredible benefits including a performance based/discretionary bonus of up to 10%. Full in-person training will be given with a 2-week induction followed by 2 weeks on-the job support. We also offer ‘Best of Both’ – our hybrid-work approach that gives our Customer Service Advisors the flexibility to work from home up to three days per week and from the office for a minimum of two each week, after training.
What you’ll be doing:
- Respond to consumers in both English and French - spoken and written.
- Engage with consumers via phone and email.
- Handle a range of topics regarding orders and accounts, parts requests and gift cards.
- Build strong and positive relationships with consumers in a fun and engaging manner.
- Assess and solve brick-based problems using our various tools and programs, requiring solid IT skills to support consumer requests.
- Adapt to a variety of shifts including some weekends to ensure we provide an exceptional service.
What’s in it for you?
- Family Care Leave - We offer enhanced paid leave options for those important times.
- Insurances – All colleagues are covered by our life and disability insurance which provides protection and peace of mind.
- Wellbeing - We want our people to feel well and thrive. We offer resources and benefits to nurture physical and mental wellbeing along with opportunities to build community and inspire creativity.
- Colleague Discount – From day 1 you will qualify for our generous colleague discount.
- Bonus - When goals are reached and if eligible, you'll be rewarded through our bonus scheme.
- Workplace - Our hybrid work policy means an average of 3 days per week in the office.
The LEGO Group is highly committed to equal employment opportunity and equal pay and seeks to encourage applicants from all backgrounds to apply for roles in our team. We strive to create a diverse, dynamic and inclusive culture of play at the LEGO Group, where everyone feels safe, valued and they belong.
Join the LEGO® team today and build your career brick by brick.
Customer Service Advisor - French Speaking (fixed-term) in Slough employer: 1034 LEGO Company Limited
At LEGO, we pride ourselves on being an exceptional employer, offering a vibrant work culture that celebrates creativity and collaboration. Our Customer Service Advisors enjoy a competitive salary, generous benefits including family care leave and a colleague discount, and the flexibility of a hybrid work model that promotes work-life balance. With a strong commitment to employee growth and a diverse, inclusive environment, joining our team means becoming part of a community dedicated to inspiring the builders of tomorrow.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor - French Speaking (fixed-term) in Slough
✨Tip Number 1
Get to know the company! Before your interview, dive into LEGO's values and mission. This will help you connect with the team and show that you're genuinely interested in being part of their journey.
✨Tip Number 2
Practice your French! Since this role requires bilingual skills, brush up on your French communication. Try role-playing common customer service scenarios to feel more confident when engaging with fans.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you’ve tackled challenges head-on. This will demonstrate your ability to handle the diverse queries LEGO fans might throw your way.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen on joining the LEGO family right from the start!
We think you need these skills to ace Customer Service Advisor - French Speaking (fixed-term) in Slough
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your love for LEGO shine through! Share why you want to be part of the team and how you can help create magical moments for fans. We want to see your enthusiasm!
Tailor Your Application:Make sure to customise your CV and cover letter for this role. Highlight your customer service experience and any relevant skills, especially in both English and French. We appreciate when you take the time to connect your background with what we do!
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon. We love a well-structured application that makes it easy for us to see your qualifications and personality!
Apply Early:Don’t wait until the last minute! We review applications on an ongoing basis, so the sooner you apply, the better your chances. Head over to our website and get your application in – we can’t wait to hear from you!
How to prepare for a job interview at 1034 LEGO Company Limited
✨Brush Up on Your French
Since this role requires you to engage with consumers in both English and French, make sure you're comfortable speaking and writing in French. Practise common customer service phrases and responses to ensure you can communicate effectively during the interview.
✨Know Your LEGO Facts
Familiarise yourself with LEGO products, history, and values. Being able to discuss your favourite sets or how LEGO inspires creativity will show your passion for the brand and help you connect with the interviewers.
✨Demonstrate Problem-Solving Skills
Prepare examples of how you've successfully resolved customer issues in the past. Think about specific situations where you used your IT skills or creativity to solve a problem, as this is key for the role.
✨Show Your Enthusiasm
LEGO is all about joy and creativity, so let your enthusiasm shine through! Be engaging and positive during the interview, and don’t hesitate to share why you want to be part of the LEGO team and how you can contribute to making magical moments for fans.
