At a Glance
- Tasks: Create innovative solutions for customers in the hospitality industry and lead engaging presentations.
- Company: Join a leading company in hospitality technology with a focus on collaboration and growth.
- Benefits: Enjoy competitive pay, generous PTO, wellness programs, and flexible work options.
- Other info: Be part of a dynamic team with opportunities for mentorship and professional development.
- Why this job: Make a real impact by shaping solutions that enhance customer experiences in hospitality.
- Qualifications: 5+ years in sales engineering or consulting, with strong communication and project management skills.
The predicted salary is between 60000 - 80000 £ per year.
Position Summary
The Principal Solutions Engineer is a Hospitality and Aven Hospitality product functionality expert who can partner with Sales and Account Management (SAM) teams to sell to new customers by building a viable value product proposition. As Principal Solution Engineer, you will combine deep technical aptitude with strong business acumen to create high quality engagement opportunities for prospective and existing customers. Solutions Engineers own the product activities required throughout the sales cycle from creating highly engaging presentations, value‑based demos, defining customer business requirements to developing & running POCs through deal execution. They define complex solutions to deliver on customer business requirements, customize product presentations to assist SAM teams, act as coach and mentor to junior team members, and advocate for Aven Hospitality products and services in the industry through attendance at industry events and thought leadership.
Key Responsibilities
- Participates in the review and response of proactive sales opportunities and RFPs
- Understands and interprets customer business needs and drivers
- Maps the capabilities of our Product and Platform to create a solution that meets customer needs
- Determines how best to meet customer business needs through product configuration or identifying where product enhancements may be needed to address gaps
- Engages from requirement gathering phase through implementation with continuous involvement as required
- Collaborates with Solution Architects on efforts across development, infrastructure, and security
- Assists with onboarding and mentoring of Solution Engineers
- Facilitates the intake process for customer‑initiated enhancement requests
- Manages complex and strategic projects when existing customers bring forwards a project that requires subject matter expertise above and beyond our Customer Care Team and/or Account Management team
Key Knowledge and Skill Requirements
- Experience working with Sales/Account Management teams to build a competitive solution and value proposition
- Exceptional communications (written, verbal, presentation) and interpersonal skills
- Outstanding project/program management skills
- Ability to influence technical and business stakeholders through credibility, clarity, and trust
- Deep knowledge of the hospitality distribution landscape and the Aven product portfolio
- Ability to collaborate across global, cross‑functional teams to represent the customer voice with Product and Engineering
- Willing and able to travel occasionally (up to 25%)
Qualifications / Experience
- 5+ years of sales engineering, solutions consulting, or implementation consulting experience
- Bachelor’s degree in Technology, Engineering or Hospitality Management desirable
- 5+ years Experience in Hospitality/Distribution industry
- Experience with project management or implementing complex or enterprise‑level projects
- Experience with SaaS software technology
- Ability to discuss security, privacy, and compliance concepts such as SOC2, ISO27001, GDPR, data residency, and access controls
Outstanding Benefits
- Very competitive compensation
- Generous Paid Time Off (25 PTO days)
- 8 hours of Volunteer Time Off (VTO)
- Comprehensive medical, dental and wellness program
- 12 weeks paid parental leave
- Flexible working arrangements
- Formal and informal reward, recognition and acknowledgement programs
- Fun and engaging employee development events
Solutions Engineer (EMEA) in London employer: 1018 IHS US Inc
Aven Hospitality is an exceptional employer that prioritises employee growth and well-being, offering a competitive compensation package alongside generous paid time off and flexible working arrangements. Our vibrant work culture fosters collaboration and innovation, allowing Solutions Engineers to thrive while engaging in meaningful projects that directly impact the hospitality industry. With opportunities for mentorship and professional development, Aven Hospitality is committed to empowering its employees to reach their full potential in a supportive environment.
StudySmarter Expert Advice🤫
We think this is how you could land Solutions Engineer (EMEA) in London
✨Tip Number 1
Network like a pro! Get out there and connect with folks in the hospitality and tech industries. Attend events, join online forums, and don’t be shy about reaching out on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! When you get the chance to present or demo your expertise, make it count. Tailor your presentations to highlight how your experience aligns with the needs of potential employers, especially in the hospitality sector. Remember, it’s all about demonstrating your value!
✨Tip Number 3
Be proactive! Don’t just wait for job postings to pop up. Reach out directly to companies you’re interested in, like Aven Hospitality. Express your enthusiasm and ask if they have any upcoming opportunities. Sometimes, the best jobs aren’t even advertised!
✨Tip Number 4
Keep learning and adapting! Stay updated on the latest trends in hospitality technology and SaaS solutions. This not only boosts your knowledge but also shows potential employers that you’re committed to your professional growth. Plus, it gives you great talking points during interviews!
We think you need these skills to ace Solutions Engineer (EMEA) in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Solutions Engineer role. Highlight your experience in sales engineering and how it aligns with our needs at StudySmarter. We want to see how you can bring value to our team!
Showcase Your Skills:Don’t just list your skills; demonstrate them! Use specific examples from your past experiences that showcase your exceptional communication and project management skills. We love seeing how you’ve influenced stakeholders and delivered successful projects.
Be Authentic:Let your personality shine through in your application. We’re looking for someone who fits well with our culture at StudySmarter, so don’t be afraid to show us who you are and what makes you passionate about the hospitality industry.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining the StudySmarter family!
How to prepare for a job interview at 1018 IHS US Inc
✨Know Your Product Inside Out
As a Solutions Engineer, you need to be a walking encyclopedia of the Aven Hospitality product portfolio. Dive deep into the functionalities and features, and be ready to discuss how they can solve specific customer needs. This will not only impress your interviewers but also show that you're genuinely interested in the role.
✨Master the Art of Storytelling
When presenting solutions, storytelling is key. Prepare to share examples of how you've successfully engaged with customers in the past. Use the STAR method (Situation, Task, Action, Result) to structure your responses, making it easier for the interviewers to see your impact and approach.
✨Showcase Your Collaboration Skills
This role requires working closely with Sales and Account Management teams. Be ready to discuss times when you've collaborated across teams to achieve a common goal. Highlight your ability to influence stakeholders and how you’ve built trust in previous roles.
✨Prepare for Technical Questions
Expect some technical questions related to SaaS technology, security, and compliance concepts like GDPR and SOC2. Brush up on these topics and be prepared to explain them clearly. This will demonstrate your technical aptitude and reassure the interviewers that you can handle complex customer requirements.
