Full-time, London (Hybrid, 3 days in the office).You will deliver customer implementations, taking enterprise customers from signed contracts to going live on the platform. It's a role where your work shapes both how customers experience Checkfirst and how we run implementations as we grow.This role suits someone who wants to:Lead customer implementations in a fast-growing, early-stage companyOwn the success of multiple customer projectsPartner closely with experienced teammates in a collaborative, high-trust environmentDeeply understand customer processes and requirements and influence product direction based on real implementation insightsShape how we onboard customers and build repeatable playbooks as we scaleDevelop your craft and grow into a senior or leadership role as the team expandsBe a part of an AI-native SaaS platform, solving complex problems for regulated enterprises with the help of exciting new technologyWhy CheckfirstCheckfirst is on a mission to help regulated companies do better with the help of AI. Our platform frees up time for teams to focus on meaningful work, while making the world a safer place.Our platform transforms how enterprise clients manage testing, inspection and certification (TIC). We help our customers move faster and improve quality by automating complex manual workflows. This makes the entire experience better for their customers and employees.We're a fast-growing, AI-native company, already working with major clients across Europe. We iterate quickly, listen closely to customers, and care deeply about building great software with real impact.We value clarity over ceremony, autonomy over micromanagement, and direct communication over politics. Day to day work involves close collaboration with customers, a strong sense of ownership, and a focus on shipping software that solves real operational problems in complex, regulated environments.You'll have real ownership over customer outcomes, direct access to leadership, and the chance to define how we deliver value to enterprise customers.Key ResponsibilitiesProject deliveryOwn day-to-day delivery of implementation projects from kickoff to go-liveDevelop and manage project plans, timelines, milestones, and success criteriaManage scope, identify risks, and make trade-off decisions to keep projects on trackEnsure quality delivery within agreed timelines and budget parametersCustomer engagement and process analysisConduct discovery sessions to understand customer workflows, pain points, and business objectivesMap customer processes to platform capabilities and identify gapsGuide clients on best practices and recommend process improvementsBuild strong relationships with customer stakeholders and championsFunctional solution designDefine high-level implementation approach including phasing and rollout strategyDetermine what can be achieved through configuration vs. requires custom developmentDocument functional requirements and user stories for technical teamsWork with engineering to define integration requirements and approachData mappingReview customer data to understand data structure, quality, and completenessMap customer data fields to platform data model at a business levelWork with customers to obtain missing data, and clarify definitions or inconsistenciesCollaborate with solutions engineers to define data transformation requirementsUser acceptance testingDefine acceptance criteria with customers during scoping, based on their real workflowsRun internal acceptance and regression testing before customer testing and releasesTrack defects with engineering and QA, and retest fixes before sign-offValidate delivered solutions against requirements and secure formal UAT sign-offAgentic solution developmentPrototype workflows quickly to validate requirements with customersGenerate UAT test cases, test data, and data import validation checksBuild customer-specific scripts, reports, and automations using agentic coding toolsHand over platform-level needs to product and engineering with clear requirementsQualificationsExperience5+ years in implementation, delivery, or customer-facing project management roles, or equivalent experienceExperience with B2B SaaS implementations or digital delivery for enterprise customersProven track record of managing multiple concurrent customer projectsBackground in process mapping, requirements gathering, or business analysisExperience gathering, analysing, and mapping customer data in digital projectsHands-on experience running user acceptance testing on enterprise software implementationsAdvanced use of AI tools in real delivery workBonus points for experience in Testing, Inspection and Certification or other compliance-heavy industry experience.SkillsStrong project management capabilitiesExcellent stakeholder management and communication skillsAbility to translate business requirements into functional specificationsStrong analytical skills, able to understand data structures and work with data samplesComfortable with technical concepts and working with engineering teamsProblem-solving mindset with ability to navigate ambiguityCompetenciesCustomer-centric approach with empathy for user challengesOrganised, detail-oriented, and able to manage competing prioritiesProactive communicator who escalates issues appropriatelyCollaborative team player who can influence without authorityAdaptable to changing requirements and fast-paced environmentNext stepsIf you’re excited by the idea of shaping an AI-first platform that helps companies do meaningful work and make the world a safer place, then we’d love to hear from you.Please apply here with your CV and contact details.Recruiters: We are not working with external recruiters for this role. Please do not contact us.Your data: by applying, you agree that Checkfirst can store and process your CV and contact details for this hiring process, in line with UK GDPR. We won't share them outside the hiring team. You can ask us to delete your data at any time by emailing
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