At a Glance
- Tasks: Lead retail performance and create unforgettable experiences at LEGOLAND.
- Company: Join the LEGO Group, a global leader in family entertainment.
- Benefits: Enjoy flexible working, generous discounts, and wellbeing resources.
- Other info: Collaborative environment with opportunities for travel and career growth.
- Why this job: Shape the future of retail while making magical moments for families.
- Qualifications: Management experience in retail and strong project management skills required.
The predicted salary is between 50000 - 65000 £ per year.
Are you ready to shape the future of retail at LEGOLAND? We're looking for a passionate integrator to deliver exceptional retail experiences that captivate millions of children and families worldwide. As a key player, you'll bring the LEGO brand to life within our resorts, creating memorable moments for all. Please note, that no relocation assistance is offered for this role.
Core Responsibilities
- Lead efforts to enhance retail performance across LEGOLAND Resorts.
- Act as brand and commercial ambassador who helps build strong retail performance and LEGO brand optimization across LEGOLAND Resorts.
- Collaborate with LLPX, LEGO, and Merlin to ensure strategic alignment, structural requirements, improved sales and operational efficiency.
- Drive cohesive partnerships to boost retail outcomes and optimized product portfolios.
- Represent LLPX Retail in global teams to align priorities and workstream deployment.
- Monitor business results and retail pilots with data and insights teams.
- Discover commercial opportunities across LEGOLAND resorts retail.
- Support elevation of LEGOLAND's role within the LEGO ecosystem.
- Play your part in our team succeeding.
Located within the LEGO Holding area, the LEGOLAND Parks & Experiences team drives strategic partnerships to leverage synergies across the LEGO Group and its partners. The department focuses on bringing the LEGO brand to life through world‑class attractions, aiming to engage families and children aged 2‑12 globally. Key areas for this role are retail partnership management, cross‑functional cooperation, and international retail support.
Qualifications
- Management experience within customer account including retail programs and sales related field required.
- Bachelor degree or equivalent experience in business related field preferred.
- Proven experience in retail management or a top‑tier global brand/IP.
- Proven ability to manage complex projects effectively.
- Skilled in navigating networks and communicating across cultures and seniority levels.
- Demonstrates high personal integrity and a collaborative attitude.
- Flexible and resilient, capable of working in cross‑functional teams as well as independently.
- Balances global direction with relevant localized approaches.
- Willing to travel 1‑2 times per month.
Benefits
- Family Care Leave – enhanced paid leave options.
- Insurance – life and disability insurance coverage.
- Wellbeing – resources and benefits to nurture physical and mental wellbeing, community building, and creativity.
- Colleague Discount – generous colleague discount from day 1.
- Bonus – reward through bonus scheme when goals are reached and if eligible.
- Workplace – primary workplace location with hybrid policy of approximately 3 days per week in office.
Equal Employment Opportunity
The LEGO Group is highly committed to equal employment opportunity and equal pay and seeks to encourage applicants from all backgrounds (eg. sex, gender identity or expression, race/ethnicity, national origin, sexual orientation, disability, age and religion) to apply for roles in our team. The LEGO Group is fully committed to Children’s Rights and Child Wellbeing across the globe. Candidates offered positions with high engagement with children are required to take part in Child Safeguarding Background Screening, as a condition of the offer.
Senior Retail Performance Manager - LEGOLAND Parks and Experiences employer: 1001 LEGO System A/S
At LEGOLAND, we pride ourselves on being an exceptional employer that fosters a vibrant and inclusive work culture. As a Senior Retail Performance Manager, you will not only have the opportunity to shape retail experiences that delight families but also benefit from our comprehensive employee growth programmes, generous colleague discounts, and a strong commitment to wellbeing. Join us in a dynamic environment where your contributions directly impact the LEGO brand and create unforgettable moments for children around the world.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Retail Performance Manager - LEGOLAND Parks and Experiences
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like 1001 LEGO System A/S, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like 1001 LEGO System A/S!
We think you need these skills to ace Senior Retail Performance Manager - LEGOLAND Parks and Experiences
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at 1001 LEGO System A/S, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at 1001 LEGO System A/S and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show 1001 LEGO System A/S that you’re ready to jump in and contribute right away!
How to prepare for a job interview at 1001 LEGO System A/S
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
