Senior Account Manager

Overview We are looking for a Senior Account Manager to join our Client Services team in London, on a 6-month FTC with the possibility of an extension or going permanent.The Client Services team at 1000heads is the engine that keeps all of our accounts powered. Our business is understanding what our clients need and delivering the solutions to help them get there. We do this via our extensive knowledge of sectors and business drivers, a potent blend of strategic and creative thinking, and exceptional organisation and project management skills.To be part of the Client Services team at 1000heads you must be a passionate, detail-loving communications expert, driven by the need to make things work. Your chance to work with amazing global clients such as The North Face, Google, Diageo, Wella, Snap, Meta, Amazon and the United Nations.Responsibilities To manage and grow accounts through strong interpersonal skills, the development of innovative creative ideas and excellent organisationConsistently developing innovative and creative ideas and solutions for client campaignsBuilding relationships with (senior) clients; listen and understand individual client requirements and consistently meeting if not exceeding their expectations;Developing a clear understanding of your clients\\\’ brand(s), category and customersLeading a team to deliver effective Social strategies for a range of clients and/or projectsLeading and owning insights and monitoring projects, ensuring insights are integrated with creative and strategy developmentWorking with the Creative and Engagement Strategy Directors to innovate and develop the strategic offering at 1000headsMonitoring and understanding your clients\\\’ markets; be aware of market issues and competitive activityKeeping clients informed; ensure reports are on time and are kept in a central location so the rest of the team can locate if necessaryAssisting in creating project briefs; briefing in and working with members of the wider team to develop an idea, strategy or campaign tactic; presenting and selling that idea to the clientWorking with Project Planners to develop effective project plans and project specification documentsProducing accurate costs estimates, and ensuring they are signed off by Account Director and the client before work proceedsEnsuring all billing is completed on timeEnsuring that campaigns run to agreed client budgets and clients approve all expenditure before it happens, particularly unexpected expenditureAssisting with the production of client reviews with senior clientsOverseeing and owning the overall quality of the final deliverables on projects that you manageEnsuring your Account Director and / or Creative Director signs off all briefs and attends important project meetingsMaintaining a central file of essential client informationRequirements Experience account handling, creative development or client facing project management experienceDelivering digital & social campaignsCross market campaign activationLine management experienceAble to effectively manage client relationships while delivering projects to the highest standard and on time and to budgetThe ability to analyse and resolve problems quickly and effectivelyAble to interact with people at all levels demonstrating tact, diplomacy, discretion and maturityMust have strong listening skillsHave an understanding of social media and its impact on brandExcellent organisational and time management skillsThe ability to work under pressure whilst keeping an eye for detailExcellent written and verbal communication skillsBenefits Additional holiday day for each year of service, up to 25 daysAdditional festive shutdown period between Christmas and New YearsSubsidised gym membershipPrivate Medical CoverCompany Pension SchemePersonal development fundCycle to work schemeRegular company socials/away daysRegular breakfasts and Thursday drinksFlexible working, hybrid 2-3 office days per weekPlus other cool perks

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