Community Director, Social Media

We are looking for a talented Community Director to join our Community team in London.

This will be an initial 12-month full-time contract (FTC) that can be extended or made permanent.

The 1000heads Community team is a proud, powerful collective of Social Media obsessives driven by the desire to deliver kick-ass editorial + social conversation to some of the world’s most impressive brands.

You will work closely with a whole host of departmental specialists, from Insights to Design to Strategy, to deliver transformational social-first work for our clients. From cultivating online conversation through quality-led moderation to crafting and activating the editorial vision for our clients – everything we do is delivered with a belief that fans of a brand brought together as a community can become an unstoppable force.

Role

• Supported by our world-class Client Service team, you’ll oversee and manage some of the world’s biggest brands, from B2B technology giants to famous consumer brands across their content and community.
• At an agency level, you will also be part of a 20+ strong Community team, reporting directly to the Group Community Director – Europe; you will power the internal team and support the over-arching management of the department where appropriate.
• You’ll be culturally attuned and constantly challenging the team and our clients with new opportunities for innovation across industries.
• You will be the key client contact on your accounts regarding platform, community and social media expertise.
• The role will drive best-in-class organic social activations and campaign initiatives; from strategy to activation, you will be pivotal in driving social transformation for our clients.
• You should be comfortable leading and joining ideation sessions, developing cutting-edge reactive and planned conversational content ideas, and briefing teams to get these from concept to completion.
• A key element of this role is developing editorial themes, calendars and guidelines, both at the EMEA level and in the UK.
• You’ll manage the smooth delivery of editorial calendars and the day-to-day execution of all social channels and content.
• The role requires strategic feeding into reporting monthly, quarterly and bi-annual reports to senior stakeholders.
• You’ll monitor conversations and create conversational connections with our excited and engaged community.
• Your role will also see you feeding into campaign planning and responses in a strategic and activation capacity.

Requirements

• Proven track record in social and digital marketing within an agency environment, with at least 5+ years of experience in a similar role. Management experience is essential, including leading teams and mentoring talent.
• Deep understanding of social media trends, platform algorithms, and best practices across channels. Skilled at creating organic and paid social campaigns supporting overarching marketing initiatives.
• Ability to bridge high-level strategy with hands-on execution. Comfortable conceptualising and implementing innovative campaigns while managing day-to-day operations and content delivery.
• Exceptional social copywriting and editorial abilities, with experience developing editorial calendars, guidelines, and themes. Adept at optimising content for performance across formats and channels.
• Strong familiarity with social media management tools for publishing, moderation, and analytics. Skilled at interpreting data to generate actionable insights for reporting and strategy refinement.
• Proven ability to build and maintain strong internal and external stakeholder relationships, including cross-functional collaboration and client-facing interactions.
• Highly organised with excellent time management, attention to detail, and the ability to prioritise tasks effectively in a fast-paced environment.
• Culturally attuned, forward-thinking, and able to challenge teams and clients with fresh ideas and innovative opportunities across industries.
• Enthusiastic about technology, lifestyle, and emerging cultural trends. Experience managing influencer programs and familiarity with social advertising is a plus.
• Positive thinker with a proactive and solution-oriented approach, capable of thriving in high-pressure situations.

About 1000heads

1000heads is a Social Transformation company.

We combine expertise in data & analytics, strategy, technology and creativity to help the world’s best businesses build Social Age brands.

1000heads delivers social-first insight, consultancy, and creative services to clients around the world including The North Face, Google, Diageo, Wella, Snap, Meta, Amazon and the United Nations.

We have offices around the world in London, Berlin, New York, LA, Miami, Sydney and Melbourne.

1000heads is an Equal Opportunities Employer, we are passionately committed to working together to promote an inclusive environment which celebrates and promotes diversity. We are committed to our belief that diversity in our team generates better and bolder ideas, creativity, understanding and respect. We welcome applicants irrespective of age, sex, race, ethnicity, disability and other factors that have no bearing on an individual’s ability to perform their job.

Benefits

• Additional holiday day for each year of service, up to 25 days.
• Additional festive shutdown period between Christmas and New Years period.
• Subsidised gym membership.
• Private Medical Cover.
• Company Pension Scheme.
• Personal development fund.
• Cycle to work scheme.
• Regular company socials/away days, free Thursday breakfasts and drinks.
• Flexible working, hybrid 2-3 days per week.
• Plus other cool perks.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Marketing and Sales
• Industries
• IT Services and IT Consulting

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