At a Glance
- Tasks: Manage global accounts and develop creative solutions for client campaigns.
- Company: Join 1000heads, a dynamic agency with a passion for client success.
- Benefits: Enjoy flexible working, extra holiday, gym membership, and personal development funds.
- Other info: Be part of a vibrant team with regular socials and excellent growth opportunities.
- Why this job: Work with top brands like Amazon and Google while growing your career.
- Qualifications: Experience in account handling and strong communication skills required.
The predicted salary is between 35000 - 45000 £ per year.
We are looking for a talented Account Manager to join our Client Services team in London.
This will be an initial 6-month, full-time contract (FTC) with potential to be extended or become permanent.
The Client Services team at 1000heads is the engine that keeps all of our accounts powered.
Our business is understanding what our clients need and delivering the solutions to help them get there.
We do this via our extensive knowledge of sectors and business drivers, a potent blend of strategic and creative thinking, and exceptional organisation and project management skills.
To be part of the Client Services team at 1000heads you must be a passionate, details-loving communications expert, driven by the need to make things work.
Your chance to work with amazing global clients such as Amazon, Nestle, Qualcomm, Wella, Google, Pepsi Co.
Responsibilities
To manage several major global accounts and develop both existing and new client relationships.
- Developing innovative and creative ideas and solutions for client campaigns
- Building client relationships; listen and understand individual client requirements and consistently meeting if not exceeding their expectations; understand their brand(s) and customers
- Maximising revenue from client
- Presenting to clients and attending client meetings and partner meetings and events
- Monitoring and understanding your clients’ markets; be aware of market issues and competitive activity
- Manage client reviews with senior clients
- Managing a team to deliver effective performance from all levels
- Creating project briefs; brief and work with members of the wider team to develop an idea; presenting and selling that idea to the client
- Creating project plans and project specification documents
- Producing accurate costs estimates, and ensures they are signed off by the client before work proceeds
- Ensuring that campaigns run to agreed client budgets and clients approve all expenditure before it happens, particularly unexpected expenditure
- Ensuring all billing is completed on time
- Ensuring campaigns are efficiently delivered to exceptional standards, on time and in budget
- Working with partner agencies when delivering work as part of a wider campaign
- Working with Finance to ensure invoices are paid on time
- Keeping up to date with time sheets and expenses claims
- The overall quality of the final deliverable on projects that you manage
- Experience account handling, creative development or client facing project management experience
- Delivering digital & social campaigns
- Cross market campaign activation
- Able to effectively manage client relationships while delivering projects to the highest standard and on time and to budget
- The ability to analyse and resolve problems quickly and effectively
- Able to interact with people at all levels demonstrating tact, diplomacy, discretion and maturity
- Must have strong listening skills
- Have an understanding of social media and its impact on brand
- Excellent organisational and time management skills
- The ability to work under pressure whilst keeping an eye for detail
- Excellent written and verbal communication skills
- Additional holiday day for each year of service, up to 27 days
- Additional festive shutdown period between Christmas and New Years
- Subsidised gym membership
- Private Medical Cover
- Company Pension Scheme
- Personal development fund
- Cycle to work scheme
- Regular company socials/away days,
- Regular breakfasts and Thursday drinks
- Flexible working, hybrid 2-3 office days per week
- Plus other cool perks
This job description is not intended to cover everything that will be expected of you but rather to act as a guide and you may be required to get involved in other and reasonable ad hoc projects.
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Account Manager in City of Westminster employer: 1000heads
At 1000heads, we pride ourselves on fostering a dynamic and inclusive work culture that champions creativity and collaboration. As a remote German-speaking Freelance Influencer Marketing Manager, you'll have the opportunity to work alongside a talented team in Berlin while enjoying the flexibility of hybrid or remote arrangements. We are committed to your professional growth, offering access to diverse projects and the chance to make a significant impact in the influencer marketing landscape.
StudySmarter Expert Advice🤫
We think this is how you could land Account Manager in City of Westminster
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at 1000heads. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like 1000heads before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Account Manager in City of Westminster
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to 1000heads:Your cover letter is your chance to shine! Tell us why you want to work at 1000heads specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at 1000heads!
How to prepare for a job interview at 1000heads
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
