At a Glance
- Tasks: Create unforgettable experiences for guests in a luxury hotel setting.
- Company: Join the vibrant team at Red Carnation Hotels, known for its inclusive culture.
- Benefits: Earn £13.61 OTE, enjoy free meals, and access amazing development programmes.
- Other info: Enjoy fun social events, volunteering days, and opportunities for career growth.
- Why this job: Be part of a dynamic environment where your passion for hospitality shines.
- Qualifications: Previous experience in luxury hospitality and excellent customer service skills required.
The predicted salary is between 11 - 13 £ per hour.
We are looking for a Casual Food & Beverage Assistant to join our family! We are looking for someone who has excellent customer service skills, interpersonal skills, attention to detail and has previous experience in a similar role in a luxury hotel environment. This is a casual role and will be reporting into the Food & Beverage Manager.
Benefits:
- £13.61 OTE plus other incredible benefits and perks!
- Nutritious free meals on duty.
- Award winning L&D programmes, with over 80 individual courses available, from foundation skills to leadership skills.
- Excellent development opportunities with 80% of our managers being home-grown.
- Two paid volunteering days each year, so we can give back to our communities.
- Access to the Employee Assistance Programme through our partners at Hospitality Action.
- Monthly tea parties and annual social events, including boat parties and festive events for your little ones.
- Complimentary quality uniform and dry‑cleaning services.
Location: 100 Princes Street
Employment type: Casual
Working pattern: A range of shifts consisting of both early and late shifts
Key Responsibilities:
- Creating memorable experiences for our guests by using emotional engagement and high attention to detail.
- Being familiar with all menus and all products available.
- Cleaning and setting up tables.
- Taking orders for our wonderful guests.
- Making sure that all food service areas are maintained to the highest level of cleanliness and hygiene.
- Assisting with the restaurant within house telephone calls and messages from guests as well as taking reservations to the company standards.
What we are looking for:
- Previous experience in a similar role within a luxury hotel or high-end restaurant environment is preferred.
- Excellent customer service and interpersonal skills, a keen attention to detail, and the ability to handle high-pressure situations with grace.
- A friendly, enthusiastic, and professional with a strong passion for hospitality and ensuring guests have an unforgettable experience.
- Ability to work effectively within a team, collaborating with colleagues across different departments to ensure smooth service and guest satisfaction.
Red Carnation Hotels is an Equal Opportunities Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Food & Beverage Assistant employer: 100 Princes Street
Join Red Carnation Hotels as a Casual Food & Beverage Assistant and experience the luxury of working in a prestigious hotel environment that values its employees. With competitive pay, nutritious meals on duty, and a commitment to personal development through award-winning training programmes, you will thrive in a supportive and inclusive culture that prioritises employee well-being and community engagement. Enjoy unique perks like social events and volunteering days while being part of a team where 80% of managers are promoted from within, ensuring ample growth opportunities.
StudySmarter Expert Advice🤫
We think this is how you could land Food & Beverage Assistant
✨Tip Number 1
Get to know the company culture! Before your interview, check out their social media and website to see what they're all about. This will help you connect with the team and show that you're genuinely interested in being part of their family.
✨Tip Number 2
Practice your customer service skills! Think of scenarios you might face as a Food & Beverage Assistant and how you'd handle them. Being able to demonstrate your problem-solving abilities during the interview can really set you apart.
✨Tip Number 3
Dress to impress! Since this is a luxury hotel, make sure you look sharp for your interview. A smart appearance shows that you respect the role and are ready to represent the brand.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that keeps you on their radar and shows your enthusiasm for the position.
We think you need these skills to ace Food & Beverage Assistant
Some tips for your application 🫡
Show Off Your Customer Service Skills:Make sure to highlight your excellent customer service skills in your application. We want to see how you've created memorable experiences for guests in the past, especially in a luxury setting!
Be Detail-Oriented:Attention to detail is key in this role! Share examples of how you've maintained high standards in previous jobs, whether it's keeping tables clean or ensuring food service areas are spotless.
Tailor Your Experience:If you've worked in a similar role before, let us know! Tailor your application to reflect your experience in luxury hotels or high-end restaurants, as this will really catch our eye.
Apply Through Our Website:We encourage you to apply through our website for the best chance of success. It’s super easy and ensures your application gets to the right people quickly!
How to prepare for a job interview at 100 Princes Street
✨Know the Menu Inside Out
Familiarise yourself with the hotel's menu and offerings before the interview. This shows your enthusiasm for the role and helps you answer questions about food and beverage confidently.
✨Showcase Your Customer Service Skills
Prepare examples from your previous experience where you provided excellent customer service. Highlight situations where you went above and beyond to create memorable experiences for guests.
✨Demonstrate Attention to Detail
During the interview, emphasise your ability to maintain high standards of cleanliness and hygiene. You might even mention specific practices you've followed in past roles to ensure a pristine dining environment.
✨Be Ready for Role-Playing Scenarios
Expect to engage in role-playing exercises that simulate real-life situations you might encounter as a Food & Beverage Assistant. Practice responding to guest inquiries or handling complaints gracefully to showcase your interpersonal skills.
