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- Tasks: Serve food and drinks, ensuring a memorable experience for guests.
- Company: Join Red Carnation Hotels, a family-owned luxury hotel group with award-winning properties worldwide.
- Benefits: Enjoy 20+ days holiday, service charge, discounts, and paid volunteering days.
- Why this job: Be part of a vibrant team in a stunning hotel with a focus on excellence and community.
- Qualifications: Previous experience in luxury dining and a passion for customer service are essential.
- Other info: Work in a beautiful location with opportunities for professional development and recognition.
We are looking for a Casual Waiter to join our family. We are looking for someone who has excellent customer service skills, interpersonal skills, attention to detail and has previous experience in a similar role in a luxury hotel environment. This is a casual role and will be reporting into the Food and Beverage Manager.
Location: 100 Princes Street, Edinburgh
Employment type: Casual
Working pattern: Shift work - 5 days on 2 days off
Salary: £12.21 per hour + service charge
Key Responsibilities of a Casual Waiter:
- Take food and beverage orders accurately, ensuring all requests are communicated clearly to the kitchen and bar staff.
- Be fully familiar with all menu items and products available to offer informed recommendations and answer guest questions.
- Ensure tables are cleaned, set up to the highest standards, and maintained throughout the service period.
- Engage with guests and provide attentive service, ensuring every experience is memorable.
- Maintain all food service areas to the highest level of cleanliness and hygiene in accordance with hotel standards.
What are we looking for?
- Ability to connect with guests and provide personalised service with a warm, professional attitude.
- A keen eye for detail to ensure high standards of service and presentation are consistently met.
- Collaborative and positive attitude, with the ability to work seamlessly within a team.
- Previous experience in a similar role within a luxury hotel or fine dining setting.
What's in it for you?
- Holiday allowance starting at 20 days and increasing with length of service up to 27 days + 8 bank holidays.
- Excellent service charge added to your salary every month.
- Professional, award winning learning and development opportunities from day one.
- Fantastic recommend a friend and family bonus scheme worth up to £600.
- Enhanced paid maternity leave & paternity leave.
- 50% off on food and 25% off on beverages in any Red Carnation Hotels F&B outlets.
- Discounted accommodation rates at Red Carnation Hotels worldwide.
- Two paid volunteering days each year, because we care about our community.
- Access to immediate Employee Assistance Programme, because we care about our employees.
- Vibrant hotel recognition events every month and hotel-based incentives (Employee of the Month / Manager of the Quarter).
- Social and team building events per hotel.
- Global Employee Appreciation Party, where we get to celebrate our incredible teams.
- Free meals on duty.
- Complimentary uniform and dry-cleaning services.
Red Carnation Hotels is an Equal Opportunities Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Contact Detail:
100 Princes Street Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Casual Waiter / Waitress
✨Tip Number 1
Familiarise yourself with the luxury hotel environment. Research Red Carnation Hotels and their values, as well as the specific offerings at 100 Princes Street. This knowledge will help you engage confidently during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Practice your customer service skills by role-playing different scenarios. Think about how you would handle various guest requests or complaints, especially in a fine dining context. This preparation will help you showcase your interpersonal skills effectively.
✨Tip Number 3
Network with current or former employees of Red Carnation Hotels. They can provide valuable insights into the company culture and expectations, which can give you an edge in your application process.
✨Tip Number 4
Be ready to discuss your attention to detail. Prepare examples from your previous experience where you ensured high standards in service or presentation. This will highlight your suitability for the role and align with the hotel's commitment to excellence.
We think you need these skills to ace Casual Waiter / Waitress
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in the hospitality industry, particularly in luxury settings. Emphasise your customer service skills and any specific roles that align with the responsibilities of a Casual Waiter.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for providing excellent service. Mention your attention to detail and interpersonal skills, and explain why you want to work at Red Carnation Hotels specifically.
Showcase Relevant Experience: In your application, detail any previous roles you've held in similar environments. Highlight specific achievements or experiences that demonstrate your ability to engage with guests and maintain high standards of service.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at 100 Princes Street
✨Know the Menu Inside Out
Familiarise yourself with the menu items and drinks offered at the hotel. Being able to confidently discuss the dishes and make recommendations will impress the interviewers and show your commitment to providing excellent service.
✨Showcase Your Customer Service Skills
Prepare examples from your previous experience where you provided exceptional customer service. Highlight how you engaged with guests and ensured their dining experience was memorable, as this is crucial for a role in a luxury hotel.
✨Demonstrate Attention to Detail
During the interview, emphasise your keen eye for detail. Discuss how you maintain high standards of cleanliness and presentation in your previous roles, as this aligns with the expectations of the hotel.
✨Exude a Collaborative Spirit
Express your ability to work well within a team. Share experiences where you collaborated with colleagues to enhance service delivery, as teamwork is essential in a busy restaurant environment.
