At a Glance
- Tasks: Deliver top-notch customer service and manage retail experience projects.
- Company: Global retail agency focused on creating impactful shopping experiences.
- Benefits: Attractive salary, hybrid work, 25+ holidays, health plan, and family-friendly policies.
- Other info: Inclusive workplace with opportunities for growth and development.
- Why this job: Join a mission-driven team making a positive impact on society and the planet.
- Qualifications: Strong communication skills, attention to detail, and IT proficiency.
The predicted salary is between 25000 - 32000 £ per year.
We are on a mission to build a better world of retail experiences together. We partner with global brands to activate retail experience campaigns that engage shoppers and increase sales. Our modular solutions can be deployed standalone or end to end; coordinating everything from design & production, installation of new fixtures, updates for new product launches, maintenance programs to keep displays running, and recovery at the end of their life. In everything we do, we are committed to a collective responsibility for making a positive impact on our planet and society, so that together we make the world a better place for future generations.
What we can offer you:
- Attractive starting salary
- Hybrid working with a minimum of three days per week on site
- Minimum 25 holidays per annum increasing with length of service (plus bank holidays)
- Medicash Proactive Health Cash Plan (following successful probation)
- Paid hour for lunch
- Enhanced Family Friendly Policies
- Social & Charity events
- Pension Salary Exchange Scheme
- Death in Service Cover 3 x Annual Salary
Who are we looking for?
As Customer Service Advisor you will work as part of a team with responsibility for delivery of best-in-class retail experiences. You will contribute to the service lifecycle to deliver excellent levels of service, provide a seamless customer experience, achieve commercial success and make a positive impact on the environment.
What you’ll do:
- Receive and triage all inbound calls and emails to ensure tickets are processed within agreed SLAs
- Schedule tickets and field engineer diaries to attend to allocated tickets
- Raise supplier purchase orders and maintain cost trackers and reporting sheets
- Coordinate transport logistics with clients, partners, and subcontractors
- Oversee inventory processes, including receipt, dispatch, and returns
- Maintain accurate records across multiple systems (e.g. Jitbit, Team Haven, PHQ, Clarity, Mintsoft, Verisae)
- Assist with quality control by reviewing work against service agreements and raising follow-on actions
- Monitor and communicate service status, milestones, risks, and issues
What you’ll need:
- Excellent communication skills (written and verbal)
- Strong attention to detail
- Excellent IT skills with knowledge of Microsoft Office, Word, Excel etc.
- Ability to work calmly and efficiently under pressure
- Experience working in an administrative role preferable
- GCSEs grade 4 and above in Maths and English
- Knowledge and understanding of retail installations project management
Equal Opportunities:
We are committed to creating an inclusive and diverse workplace. We welcome applications from all backgrounds and experiences and are proud to be an equal opportunities employer. We ensure fair treatment for all applicants and all recruitment decisions are based solely on skills, experience and potential.
Customer Service Advisor in Warrington employer: 100 Percent
At 100%, we pride ourselves on being an exceptional employer, offering a vibrant work culture that fosters collaboration and innovation. Our commitment to employee well-being is reflected in our attractive benefits package, including hybrid working options, generous holiday allowances, and enhanced family-friendly policies. Located in a dynamic retail environment, we provide ample opportunities for personal and professional growth, making us the ideal choice for those seeking meaningful and rewarding careers in customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in Warrington
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at 100 Percent. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like 100 Percent before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Advisor in Warrington
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to 100 Percent:Your cover letter is your chance to shine! Tell us why you want to work at 100 Percent specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at 100 Percent!
How to prepare for a job interview at 100 Percent
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
