At a Glance
- Tasks: Deliver top-notch customer service and manage retail experience projects.
- Company: Global retail agency focused on creating impactful shopping experiences.
- Benefits: Attractive salary, hybrid work, 25+ holidays, health plan, and family-friendly policies.
- Other info: Inclusive workplace with opportunities for growth and development.
- Why this job: Join a mission-driven team making a positive impact on society and the planet.
- Qualifications: Strong communication skills, attention to detail, and IT proficiency.
The predicted salary is between 25000 - 32000 £ per year.
We are on a mission to build a better world of retail experiences together. We partner with global brands to activate retail experience campaigns that engage shoppers and increase sales. Our modular solutions can be deployed standalone or end to end; coordinating everything from design & production, installation of new fixtures, updates for new product launches, maintenance programs to keep displays running, and recovery at the end of their life. In everything we do, we are committed to a collective responsibility for making a positive impact on our planet and society, so that together we make the world a better place for future generations.
What we can offer you:
- Attractive starting salary
- Hybrid working with a minimum of three days per week on site
- Minimum 25 holidays per annum increasing with length of service (plus bank holidays)
- Medicash Proactive Health Cash Plan (following successful probation)
- Paid hour for lunch
- Enhanced Family Friendly Policies
- Social & Charity events
- Pension Salary Exchange Scheme
- Death in Service Cover 3 x Annual Salary
Who are we looking for?
As Customer Service Advisor you will work as part of a team with responsibility for delivery of best-in-class retail experiences. You will contribute to the service lifecycle to deliver excellent levels of service, provide a seamless customer experience, achieve commercial success and make a positive impact on the environment.
What you’ll do:
- Receive and triage all inbound calls and emails to ensure tickets are processed within agreed SLAs
- Schedule tickets and field engineer diaries to attend to allocated tickets
- Raise supplier purchase orders and maintain cost trackers and reporting sheets
- Coordinate transport logistics with clients, partners, and subcontractors
- Oversee inventory processes, including receipt, dispatch, and returns
- Maintain accurate records across multiple systems (e.g. Jitbit, Team Haven, PHQ, Clarity, Mintsoft, Verisae)
- Assist with quality control by reviewing work against service agreements and raising follow-on actions
- Monitor and communicate service status, milestones, risks, and issues
What you’ll need:
- Excellent communication skills (written and verbal)
- Strong attention to detail
- Excellent IT skills with knowledge of Microsoft Office, Word, Excel etc.
- Ability to work calmly and efficiently under pressure
- Experience working in an administrative role preferable
- GCSEs grade 4 and above in Maths and English
- Knowledge and understanding of retail installations project management
Equal Opportunities:
We are committed to creating an inclusive and diverse workplace. We welcome applications from all backgrounds and experiences and are proud to be an equal opportunities employer. We ensure fair treatment for all applicants and all recruitment decisions are based solely on skills, experience and potential.
Customer Service Advisor in Warrington employer: 100 Percent
At 100%, we pride ourselves on being an exceptional employer, offering a vibrant work culture that fosters collaboration and innovation. Our commitment to employee well-being is reflected in our attractive benefits package, including hybrid working options, generous holiday allowances, and enhanced family-friendly policies. Located in a dynamic retail environment, we provide ample opportunities for personal and professional growth, making us the ideal choice for those seeking meaningful and rewarding careers in customer service.
