At a Glance
- Tasks: Provide 1st and 2nd line IT support, manage tickets, and set up new users.
- Company: Join a leading MSP in Central London with a vibrant IT support team.
- Benefits: Competitive salary, full benefits, and hybrid working options.
- Other info: Opportunity for growth and development in a fast-paced environment.
- Why this job: Be part of a dynamic team and enhance your IT skills while making a difference.
- Qualifications: 2-3 years of IT support experience and excellent communication skills.
This is a fantastic opportunity for you, an experienced 1st / 2nd Line Support Engineer / Desktop Support Engineer to join a leading organisation as part of their busy IT Support team in Central London. Working for an MSP and based on site at one of their prestigious clients, and looking after all IT. This will include:
- 1st Line Support – handing new tickets
- Desktop Support – 2nd Line
- New builds. Setting up users including mobile
- Server Admin: Active Directory, 365 as well as general application support
About You
To be successful in your application for the 1st / 2nd Line Support Engineer / Desktop Support Engineer position, you should have:
- Excellent communication skills
- A good team player and good with people
- 2 to 3 years IT Support Experience
- Full driving licence as visiting multiple sites
Any Microsoft certifications would be extremely beneficial! The 1st / 2nd Line Support Engineer should be someone who is happy to go the extra mile to ensure that the IT function runs as smoothly as possible. Is this you? If you are an experienced 1st / 2nd Line Support Engineer / Desktop Support Engineer and looking for an exciting new opportunity, then please send your CV to me today.
1st / 2nd Line Support Engineer in London employer: 100 Percent
As a leading AI and technology consultancy, our company offers an exceptional work environment that fosters innovation and collaboration. Employees benefit from competitive salaries, performance bonuses, and the opportunity to work closely with the CEO and leadership team, driving meaningful change in the industry. With a strong focus on professional development and a culture that values creativity and strategic thinking, this is an ideal place for ambitious individuals looking to make a significant impact in their careers.
StudySmarter Expert Advice🤫
We think this is how you could land 1st / 2nd Line Support Engineer in London
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what 100 Percent values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges 100 Percent might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at 100 Percent!
✨Direct Apply to 100 Percent
Let's not forget to apply directly through the 100 Percent website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace 1st / 2nd Line Support Engineer in London
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at 100 Percent.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at 100 Percent. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at 100 Percent
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
