100 Percent in Cardiff is seeking a Service Experience Manager to drive service quality and end-user satisfaction across Workplace and EUC services. The role suits someone who thrives in operations, understands front-line delivery, and is passionate about improving how users experience technology daily.
You will lead CSI efforts, manage incidents, and guide engineers to reduce friction while maintaining strong communication during disruptions.
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Service Experience Lead: End-User DX & ITSM in Cardiff employer: 100 Percent
As a leading AI and technology consultancy, our company offers an exceptional work environment that fosters innovation and collaboration. Employees benefit from competitive salaries, performance bonuses, and the opportunity to work closely with the CEO and leadership team, driving meaningful change in the industry. With a strong focus on professional development and a culture that values creativity and strategic thinking, this is an ideal place for ambitious individuals looking to make a significant impact in their careers.
