At a Glance
- Tasks: Provide 1st and 2nd line IT support, troubleshoot issues, and maintain infrastructure.
- Company: Join a fabulous organisation with a supportive team culture.
- Benefits: Competitive salary, 10% pension, free parking, and career growth opportunities.
- Other info: Full UK driving licence required; apply quickly as this role won't last long!
- Why this job: Make a real impact by supporting cutting-edge technology in a dynamic environment.
- Qualifications: 1 year of IT support experience, strong Windows and Microsoft 365 skills.
Aylesbury £28,000 to £30,000 + Benefits including 10% Pension, free parking. This is a fantastic opportunity for you to join a truly fabulous organisation. Working closely with the IT Manager, you will be responsible for providing full IT Support and ensuring the smooth running of the infrastructure at all times, as well as helping the organisation to keep on top of its ever-changing IT requirements.
As the 1st and 2nd Line Support Engineer, you will be responsible for:
- Provide 1st line IT support via phone, email and service desk
- Log, prioritise and resolve support tickets
- Troubleshoot hardware, software and network issues
- Administer Microsoft 365 and Active Directory user accounts
- Configure and deploy PCs, laptops, printers and mobile devices
- Support ePOS and payment systems
- Diagnose basic network and connectivity problems
- Work with third-party providers on escalated issues
- Maintain IT documentation and asset records
- Provide occasional IT support for events
In order to be successful in your application, you should have:
- At least 1 year’s experience in an IT support role
- Strong Windows 10/11 and Microsoft 365 experience
- Active Directory administration skills
- Basic networking knowledge (DNS, DHCP, troubleshooting)
- Excellent communication and customer service skills
- A methodical, organised approach
- A positive, helpful attitude
Essential: Full UK driving licence and access to your own vehicle.
If you are looking for an exciting new opportunity, please send your CV to me today as this position will go quickly.
1st and 2nd Line Support Engineer in Aylesbury employer: 100 Percent
Join a dynamic and supportive team as a 1st and 2nd Line Support Engineer in Aylesbury, where your contributions are valued and recognised. With a competitive salary, generous benefits including a 10% pension and free parking, and a culture that promotes professional growth and development, this organisation is committed to fostering a positive work environment. Embrace the opportunity to enhance your IT skills while working closely with experienced professionals in a role that is both challenging and rewarding.
StudySmarter Expert Advice🤫
We think this is how you could land 1st and 2nd Line Support Engineer in Aylesbury
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT world, especially those who work in support roles. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for the interview by brushing up on common technical questions related to Windows 10/11 and Microsoft 365. We recommend practising troubleshooting scenarios so you can showcase your skills confidently.
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, drop a quick thank-you email to express your appreciation. It keeps you fresh in their minds and shows your enthusiasm for the role.
✨Tip Number 4
Apply through our website for the best chance at landing that 1st and 2nd Line Support Engineer role. We make it easy for you to showcase your skills and experience directly to the hiring team!
We think you need these skills to ace 1st and 2nd Line Support Engineer in Aylesbury
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in IT support, especially with Windows 10/11 and Microsoft 365. We want to see how your skills match the job description, so don’t be shy about showcasing your relevant experience!
Show Off Your Communication Skills:Since this role involves a lot of customer interaction, it’s crucial to demonstrate your excellent communication skills. Use clear and concise language in your application to show us you can explain technical issues simply.
Highlight Your Problem-Solving Abilities:We’re looking for someone who can troubleshoot effectively. In your application, mention specific examples where you’ve resolved IT issues or improved processes. This will help us see your methodical approach in action!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity. We can’t wait to hear from you!
How to prepare for a job interview at 100 Percent
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows 10/11 and Microsoft 365. Be ready to discuss your experience with Active Directory and any troubleshooting you've done. The more confident you are in your technical skills, the better you'll impress the interviewers.
✨Show Off Your Customer Service Skills
As a 1st and 2nd Line Support Engineer, communication is key. Prepare examples of how you've handled customer queries or resolved issues in the past. Highlight your positive attitude and methodical approach to problem-solving – they want to see that you can keep calm under pressure!
✨Familiarise Yourself with Common Issues
Get to grips with common hardware, software, and network issues that might come up in the role. Think about how you would troubleshoot problems like connectivity issues or printer malfunctions. Being able to demonstrate your thought process will show them you're ready for the job.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team, the IT infrastructure, or the company's future tech plans. This shows your genuine interest in the role and helps you assess if it's the right fit for you too.
