At a Glance
- Tasks: Provide top-notch IT support and troubleshoot tech issues to keep everything running smoothly.
- Company: Join a fabulous organisation that values innovation and teamwork.
- Benefits: Enjoy a competitive salary, 10% pension, free parking, and more perks.
- Other info: Great opportunity for career growth and learning in a supportive team.
- Why this job: Make a real difference in IT while developing your skills in a dynamic environment.
- Qualifications: 1+ years in IT support with strong Windows and Microsoft 365 knowledge.
The predicted salary is between 40000 - 50000 £ per year.
Aylesbury 28,000 to 30,000 + Benefits including 10% Pension, free parking. This is a fantastic opportunity for you to join a truly fabulous organisation. Working closely with the IT Manager, you will be responsible for providing full IT Support and ensuring the smooth running of the infrastructure at all times, as well as helping the organisation to keep on top of its ever-changing IT requirements.
As the 2nd Line Support Engineer, you will be responsible for:
- Provide 1st line IT support via phone, email and service desk
- Log, prioritise and resolve support tickets
- Troubleshoot hardware, software and network issues
- Administer Microsoft 365 and Active Directory user accounts
- Configure and deploy PCs, laptops, printers and mobile devices
- Support ePOS and payment systems
- Diagnose basic network and connectivity problems
- Work with third-party providers on escalated issues
- Maintain IT documentation and asset records
- Provide occasional IT support for events
In order to be successful in your application for the 2nd Line Support Engineer position, you should have:
- At least 1 year’s experience in an IT support role
- Strong Windows 10/11 and Microsoft 365 knowledge
2nd Line Support Engineer employer: 100 Percent
Join a dynamic and supportive team as a 2nd Line Support Engineer in Aylesbury, where your contributions will be valued and recognised. With a competitive salary and benefits including a 10% pension and free parking, this organisation fosters a collaborative work culture that prioritises employee growth and development. Embrace the opportunity to enhance your technical skills while working in a vibrant environment that adapts to the ever-evolving IT landscape.
