At a Glance
- Tasks: Provide 1st and 2nd line IT support and troubleshoot tech issues.
- Company: Join a fabulous organisation with a supportive team culture.
- Benefits: Enjoy a competitive salary, 10% pension, and free parking.
- Other info: Exciting opportunity with potential for career advancement.
- Why this job: Make a real difference in IT support while growing your skills.
- Qualifications: 1 year of IT support experience and strong Windows/Microsoft 365 skills.
The predicted salary is between 28000 - 30000 £ per year.
Aylesbury
£28,000 to £30,000 + Benefits including 10% Pension, free parking.
This is a fantastic opportunity for you to join a truly fabulous organisation – full details on application.
Working closely with the IT Manager, you will be responsible for providing full IT Support and ensuring the smooth running of the infrastructure at all times. Also, to help the organisation to keep on top of its ever-changing IT requirements.
As the 1st and 2nd Line Support Engineer, you will be responsible for:
- Provide 1st line IT support via phone, email and service desk
- Log, prioritise and resolve support tickets
- Troubleshoot hardware, software and network issues
- Administer Microsoft 365 and Active Directory user accounts
- Configure and deploy PCs, laptops, printers and mobile devices
- Support ePOS and payment systems
- Diagnose basic network and connectivity problems
- Work with third-party providers on escalated issues
- Maintain IT documentation and asset records
- Provide occasional IT support for events
In order to be successful in your application, you should have:
- At least 1 year’s experience in an IT support role
- Strong Windows 10/11 and Microsoft 365 experience
- Active Directory administration skills
- Basic networking knowledge (DNS, DHCP, troubleshooting)
- Excellent communication and customer service skills
- A methodical, organised approach
- A positive, helpful attitude
Essential: Full UK driving licence and access to your own vehicle.
If you are looking for an exciting new opportunity for a fantastic organisation, please send your CV to me today as this position will go quickly.
1st and 2nd Line Support Engineer employer: 100 Percent
Join a dynamic and supportive team as a 1st and 2nd Line Support Engineer in Aylesbury, where your contributions are valued and recognised. With a competitive salary and benefits including a 10% pension and free parking, this organisation fosters a collaborative work culture that prioritises employee growth and development. Embrace the opportunity to enhance your technical skills while working in a vibrant environment that adapts to the ever-evolving IT landscape.
StudySmarter Expert Advice🤫
We think this is how you could land 1st and 2nd Line Support Engineer
✨Tip Number 1
Network like a pro! Attend local tech meetups or online webinars related to IT support. You never know who might be hiring or can connect you with someone who is.
✨Tip Number 2
Practice your troubleshooting skills! Set up a home lab where you can play around with different hardware and software issues. This hands-on experience will make you stand out in interviews.
✨Tip Number 3
Don’t just apply through job boards; head over to our website and apply directly! It shows initiative and gives you a better chance of being noticed by the hiring team.
✨Tip Number 4
Prepare for common interview questions specific to IT support roles. Think about scenarios where you've successfully resolved issues and be ready to share those stories!
We think you need these skills to ace 1st and 2nd Line Support Engineer
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in IT support, especially with Windows 10/11 and Microsoft 365. We want to see how your skills match the role, so don’t be shy about showcasing your relevant experience!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the 1st and 2nd Line Support Engineer role. Share your passion for IT support and how you can contribute to our fabulous organisation.
Show Off Your Communication Skills:Since excellent communication is key in this role, make sure your application reflects that. Keep your language clear and professional, but don’t forget to let your personality shine through – we love a positive attitude!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates. Plus, we can’t wait to hear from you!
How to prepare for a job interview at 100 Percent
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows 10/11 and Microsoft 365. Be ready to discuss your experience with Active Directory and any troubleshooting you've done. The more specific examples you can provide, the better!
✨Show Off Your Customer Service Skills
As a 1st and 2nd Line Support Engineer, communication is key. Prepare to share instances where you've successfully resolved customer issues or improved user experiences. Highlight your positive attitude and how it helps in stressful situations.
✨Demonstrate Your Problem-Solving Skills
Think of a few scenarios where you've diagnosed and resolved hardware or network issues. Be ready to walk through your thought process during these challenges. Employers love to see how you approach problems methodically.
✨Ask Insightful Questions
Prepare some questions about the company's IT infrastructure or their support processes. This shows your genuine interest in the role and helps you understand if it's the right fit for you. Plus, it gives you a chance to engage with the interviewer!
