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- Tasks: Provide 1st and 2nd line IT support and troubleshoot tech issues.
- Company: Join a fabulous organisation with a supportive team culture.
- Benefits: Competitive salary, 10% pension, free parking, and more perks.
- Other info: Exciting opportunity with potential for career advancement.
- Why this job: Make a real difference in IT support while growing your skills.
- Qualifications: 3 years of IT support experience and strong communication skills.
The predicted salary is between 25000 - 30000 £ per year.
A fantastic opportunity for a 1st and 2nd Line Support Engineer to join a truly fabulous organisation. Working closely with the IT Manager, you will be responsible for providing full IT support and ensuring the smooth running of the infrastructure at all times. You will help the organisation to keep on top of its ever-changing IT requirements.
Responsibilities:
- Provide 1st line IT support via phone, email and service desk
- Log, prioritise and resolve support tickets
- Troubleshoot hardware, software and network issues
- Administer Microsoft 365 and Active Directory user accounts
- Configure and deploy PCs, laptops, printers and mobile devices
- Support ePOS and payment systems
- Diagnose basic network and connectivity problems
- Work with third-party providers on escalated issues
- Maintain IT documentation and asset records
- Provide occasional IT support for events
Qualifications:
- At least 3 years' experience in an IT support role
- Strong Windows 10/11 and Microsoft 365 experience
- Active Directory administration skills
- Basic networking knowledge (DNS, DHCP, troubleshooting)
- Excellent communication and customer service skills
- A methodical, organised approach
- A positive, helpful attitude
- Essential: Full UK driving licence and access to your own vehicle
If you are looking for an exciting new opportunity, please send your CV today as this position will go quickly.
Technical Support Officer - 1St / 2Nd Line Support employer: 100% IT Recruitment
Contact Detail:
100% IT Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Officer - 1St / 2Nd Line Support
✨Tip Number 1
Network like a pro! Attend local tech meetups or online webinars to connect with industry folks. You never know who might have the inside scoop on job openings.
✨Tip Number 2
Practice your interview skills! Mock interviews with friends or using online platforms can help you nail those tricky questions. Remember, confidence is key!
✨Tip Number 3
Show off your skills! Create a portfolio or a personal website showcasing your IT projects and achievements. This gives potential employers a taste of what you can do.
✨Tip Number 4
Apply through our website! We make it super easy for you to submit your application and get noticed. Plus, we love seeing candidates who take that extra step!
We think you need these skills to ace Technical Support Officer - 1St / 2Nd Line Support
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in 1st and 2nd line support. We want to see how your skills match the job description, so don’t be shy about showcasing your Windows 10/11 and Microsoft 365 expertise!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our team. Mention your customer service skills and how you can contribute to keeping our IT infrastructure running smoothly.
Show Off Your Problem-Solving Skills: In your application, give examples of how you've tackled technical issues in the past. We love seeing a methodical approach to troubleshooting, so share those success stories with us!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on this fantastic opportunity!
How to prepare for a job interview at 100% IT Recruitment
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows 10/11 and Microsoft 365. Be ready to discuss your experience with Active Directory and how you've handled troubleshooting in the past. The more specific examples you can provide, the better!
✨Show Off Your Customer Service Skills
As a Technical Support Officer, communication is key. Prepare to share instances where you've successfully resolved customer issues or improved user satisfaction. Highlight your positive attitude and methodical approach to problem-solving.
✨Familiarise Yourself with Common Issues
Get to grips with common hardware, software, and network issues that you might encounter in this role. Think about how you would troubleshoot problems like connectivity issues or ePOS system failures, and be ready to explain your thought process.
✨Ask Insightful Questions
Prepare some thoughtful questions about the organisation's IT infrastructure and future projects. This shows your genuine interest in the role and helps you understand how you can contribute to their success.