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- Tasks: Provide remote support for EPOS systems and assist with user training.
- Company: Join a growing tech company in High Wycombe with a supportive team.
- Benefits: Competitive salary, potential for remote work, and career growth opportunities.
- Why this job: Be part of a dynamic team and make a real difference in user experience.
- Qualifications: Experience in EPOS or IT, excellent customer skills, and retail experience is a plus.
- Other info: Opportunity to grow with the company as the client base expands.
The predicted salary is between 23000 - 27000 £ per year.
This is a fantastic opportunity for you, an experienced EPOS Technical Support Engineer, to join a fabulous company in High Wycombe. This position is 5 days in the office, Monday to Friday, but may move to 4 days in the office and 1 weekend day from home.
Responsibilities:
- Providing first line remote support to EPOS system users.
- Answering direct calls and enquiries from users.
- Diagnosing and rectifying issues to meet user expectations.
- Escalate any complex problems to the software developers where necessary.
- Assisting the implementation manager with remote EPOS system implementation tasks such as delivering remote training sessions and equipment setup support.
- Remotely support new members through their EPOS installations.
- Provide initial system tour and training to new members.
This is a position which will grow as the client base grows, giving you the chance to become an integral part of what is currently a small team but growing.
Qualifications:
- An EPOS or IT background.
- Excellent Customer Skills.
- Happy to potentially swap 1 week day for a remote weekend support day. (It'll be fairly quiet at the weekend as the systems are robust and don't go down often).
- Any retail experience would be useful - even if you've previously worked in a shop and understand EPOS from a user perspective.
If you are an EPOS Support Engineer and looking for an exciting support position, then please send your CV to me today.
EPOS Technical Support Engineer in High Wycombe employer: 100% IT Recruitment
Contact Detail:
100% IT Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land EPOS Technical Support Engineer in High Wycombe
✨Tip Number 1
Network like a pro! Reach out to your connections in the EPOS and IT world. You never know who might have a lead on that perfect job or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Brush up on common EPOS issues and solutions, and be ready to showcase your customer service skills. Practice makes perfect, so grab a mate and do some mock interviews.
✨Tip Number 3
Don’t just apply anywhere; focus on companies that excite you! Use our website to find roles that match your vibe and values. Tailor your approach to show why you’re the right fit for them.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace EPOS Technical Support Engineer in High Wycombe
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your EPOS and IT experience. We want to see how your skills match the job description, so don’t be shy about showcasing your customer service abilities and any relevant retail experience!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re excited about the role and how you can contribute to our growing team. Keep it friendly and professional – we love a good personality!
Show Off Your Problem-Solving Skills: In your application, mention specific examples of how you've diagnosed and resolved technical issues in the past. We’re looking for someone who can think on their feet and provide top-notch support to our users.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for this fantastic opportunity. Don’t miss out!
How to prepare for a job interview at 100% IT Recruitment
✨Know Your EPOS Systems
Make sure you brush up on your knowledge of EPOS systems before the interview. Familiarise yourself with common issues users face and how to resolve them. This will show that you're not just experienced, but also proactive in understanding the technology you'll be supporting.
✨Show Off Your Customer Skills
Since this role involves a lot of direct communication with users, be ready to demonstrate your excellent customer service skills. Think of examples from your past experiences where you successfully resolved user issues or provided training. This will highlight your ability to connect with users and meet their expectations.
✨Prepare for Scenario Questions
Expect scenario-based questions during the interview. Prepare by thinking about how you would handle specific situations, like a frustrated user or a complex technical issue. Practising these responses will help you feel more confident and articulate during the interview.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the types of challenges they face, or how they envision the role evolving as the client base grows. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.
