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- Tasks: Lead service onboarding and manage daily IT delivery across multiple accounts.
- Company: Dynamic recruitment agency specialising in IT, based near Cardiff.
- Benefits: Competitive salary of £46,500 plus bonuses and additional benefits.
- Other info: Hybrid work model with opportunities for professional development.
- Why this job: Join a growth-focused team and enhance your IT service management skills.
- Qualifications: Strong customer-facing skills, ITSM experience, and proficiency in Excel and Power BI.
The predicted salary is between 46500 - 46500 £ per year.
A recruitment agency specializing in IT is seeking an experienced IT Service Delivery Manager near Cardiff (Hybrid). You will lead service onboarding, manage day-to-day delivery, and identify improvements across various accounts.
Required skills include:
- Strong customer-facing abilities
- ITSM experience
- Proficiency with Excel and Power BI
The position is well-suited for proactive communicators who can simplify technical details and juggle multiple accounts effectively. The role offers a salary of £46,500 with bonuses and benefits.
IT Service Delivery Manager — Hybrid, Growth-Focused in Cardiff employer: 100% IT Recruitment
Contact Detail:
100% IT Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Service Delivery Manager — Hybrid, Growth-Focused in Cardiff
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT industry, especially those who might know about opportunities at companies you're interested in. A personal recommendation can make all the difference.
✨Tip Number 2
Prepare for interviews by practising common questions related to service delivery and ITSM. We suggest role-playing with a friend or using online resources to get comfortable with articulating your experience and skills.
✨Tip Number 3
Showcase your customer-facing abilities! During interviews, share specific examples of how you've successfully managed client relationships and improved service delivery. This will highlight your fit for the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace IT Service Delivery Manager — Hybrid, Growth-Focused in Cardiff
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in IT service delivery and customer-facing roles. We want to see how your skills align with the job description, so don’t be shy about showcasing your ITSM experience and proficiency with tools like Excel and Power BI.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this hybrid role. We love proactive communicators, so show us how you can simplify complex technical details and manage multiple accounts effectively.
Showcase Your Achievements: When detailing your past roles, focus on specific achievements that demonstrate your ability to lead service onboarding and improve delivery processes. Numbers speak volumes, so if you’ve made significant improvements or saved costs, let us know!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, we love seeing applications come in through our own channels!
How to prepare for a job interview at 100% IT Recruitment
✨Know Your ITSM Inside Out
Make sure you brush up on your IT Service Management (ITSM) knowledge. Be ready to discuss specific frameworks you've worked with and how they’ve helped improve service delivery in your previous roles.
✨Show Off Your Customer-Facing Skills
Prepare examples that highlight your strong customer-facing abilities. Think of situations where you successfully managed client expectations or resolved issues, as this will demonstrate your proactive communication skills.
✨Excel and Power BI Proficiency
Since proficiency in Excel and Power BI is a must, be prepared to discuss how you've used these tools in past roles. Maybe even bring along a sample report or dashboard to showcase your skills!
✨Juggling Multiple Accounts
Think of specific instances where you managed multiple accounts effectively. Be ready to explain your strategies for prioritising tasks and ensuring all clients receive top-notch service, as this will show your ability to handle the demands of the role.