Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide top-notch 1st Line support and solve tech problems for customers.
- Company: Dynamic IT company near Cardiff with a supportive team culture.
- Benefits: Competitive salary, bonuses, training, and opportunities for career progression.
- Why this job: Join a growing team where your curiosity and skills will shine.
- Qualifications: Experience in 1st line support and troubleshooting Windows systems.
- Other info: Great potential for growth into 2nd and 3rd Line support roles.
The predicted salary is between 21000 - 30000 £ per year.
This is a fantastic opportunity for you, a 1st Line Support Analyst with a passion for IT and a genuine love of problem solving and customer care. If you enjoy helping people get the best out of their tech and you genuinely care about providing great support (not just closing tickets), this could be a brilliant next step.
We’re looking for someone who enjoys digging into problems, learning new tools and offering expertise. You’ll join a supportive, growing Services team, providing first‑class 1st Line support to a broad range of customers, as well as internal staff. You’ll be capturing and handling a variety of incidents and service requests, while also helping improve the way they work by contributing to documentation and process improvements. This 1st Line Support role suits someone who wants to progress. You’ll be encouraged and supported to develop your skills, with clear opportunities to move into 2nd and 3rd Line support as you grow.
What You’ll Bring:
- Solid 1st line support experience across Windows desktops/laptops.
- Comfortable troubleshooting Microsoft Office.
- Confident installing, configuring and resolving software issues.
Even Better If You Also Have:
- Previous IT service desk experience.
- Basic networking knowledge (switches, routers, Wi‑Fi, firewalls).
- Familiarity with Active Directory and Exchange user admin.
- Experience managing antivirus solutions (e.g., Sophos).
- Knowledge of backup tools like Veeam or Datto.
- An understanding of virtualisation and unified comms systems.
- Experience using remote support tools (RDP, LogMeIn, etc.).
If you’re looking for a 1st Line Support role where your curiosity is encouraged, your learning is supported, and your potential is recognised, this could be the one. Interested? Send your CV over - let’s have a conversation.
1St Line Support Analyst in Cardiff employer: 100% IT Recruitment
Contact Detail:
100% IT Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 1St Line Support Analyst in Cardiff
✨Tip Number 1
Get to know the company! Research their values, culture, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your problem-solving skills! Since this role is all about helping others with tech issues, think of examples from your past experiences where you successfully resolved problems. Be ready to share these during your chat!
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider info and might even lead to a referral, which can really boost your chances.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our awesome team!
We think you need these skills to ace 1St Line Support Analyst in Cardiff
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the 1st Line Support Analyst role. Highlight your troubleshooting abilities and any relevant IT support experience to show us you’re the right fit!
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re passionate about IT and customer care. Share specific examples of how you've helped others with tech issues, as this will resonate with our focus on providing great support.
Showcase Your Problem-Solving Skills: In your application, don’t just list your technical skills; give us a glimpse into your problem-solving process. We love candidates who can dig deep into issues and come up with effective solutions!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at 100% IT Recruitment
✨Know Your Tech
Brush up on your knowledge of Windows desktops and Microsoft Office. Be ready to discuss specific troubleshooting scenarios you've encountered in the past, as this will show your hands-on experience and problem-solving skills.
✨Show Your Passion for Support
Demonstrate your genuine love for helping others with their tech issues. Share examples of how you've gone above and beyond to provide excellent customer care, as this aligns perfectly with what they're looking for.
✨Familiarise Yourself with Tools
Get comfortable with remote support tools like RDP and LogMeIn, as well as any antivirus solutions you’ve worked with. Mentioning these during the interview can highlight your readiness for the role and your proactive approach to learning.
✨Ask Insightful Questions
Prepare thoughtful questions about the team dynamics and opportunities for growth within the company. This shows your interest in not just the role but also in how you can contribute to and grow with the team.
