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For Companies At a Glance
- Tasks: Lead service delivery and drive improvements for key accounts in a dynamic environment.
- Company: Forward-thinking organisation prioritising service quality and customer satisfaction.
- Benefits: Competitive salary, bonus, hybrid work, and opportunities for professional growth.
- Other info: Join a supportive team where your contributions shape service excellence.
- Why this job: Make a real impact by enhancing service delivery and client relationships.
- Qualifications: Experience in Service Delivery Management and strong IT skills required.
The predicted salary is between 46500 - 46500 £ per year.
This is a fantastic opportunity for you, an experienced, confident IT Service Delivery Manager to take ownership of key Public and Private Sector accounts. If you thrive in a customer-facing role, enjoy driving service excellence, and can translate data into meaningful improvements, this is a strong next step.
What You'll Do
- Lead service onboarding and go-live activities
- Manage day-to-day service delivery across multiple accounts
- Produce and present monthly service performance reports
- Maintain service documentation, registers, and action plans
- Manage change requests and ensure process compliance
- Identify and implement service improvements
- Work closely with technical, solutions, and sales teams
- Support customer meetings, service reviews, and account development
What You'll Bring
Essential:
- Experience in Service Delivery Management
- Strong background in IT & communications managed services
- Excellent customer-facing and relationship-building skills
- Confident with Excel, PowerPoint, Visio, Power BI and Word
- ITSM experience
- Security Cleared or willing to obtain clearance
Desirable:
- ITIL Foundation (v3 or v4)
- Experience in SIAM environments
- Process design and improvement skills
Who You Are
- Customer-focused, proactive, and solutions-driven
- Strong communicator who can simplify technical information
- Calm under pressure and able to juggle multiple accounts
- Analytical, organised, and committed to continual improvement
- Professional, confident, and effective in client-facing situations
You’ll join a forward-thinking organisation where service quality genuinely matters. You can expect autonomy, variety, and the chance to shape how services are delivered and improved.
Service Delivery Manager employer: 100% IT Recruitment Ltd
Contact Detail:
100% IT Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Delivery Manager
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, or even reach out on LinkedIn. You never know who might have the inside scoop on a job opportunity.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to service delivery management. Role-play with a friend or use mock interview tools. The more comfortable you are, the better you'll perform!
✨Tip Number 3
Showcase your skills! Create a portfolio or case studies that highlight your achievements in service delivery. This can really set you apart from other candidates and give potential employers a taste of what you can bring to the table.
✨Tip Number 4
Don't forget to apply through our website! We love seeing applications directly from candidates who are genuinely interested in joining us. Plus, it gives you a chance to stand out right from the start.
We think you need these skills to ace Service Delivery Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Service Delivery Manager. Highlight your experience in IT service delivery and customer-facing roles, and don’t forget to mention any relevant tools like Excel or Power BI that you’re confident with.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about service excellence and how your skills can drive improvements. Keep it concise but impactful, and make sure to connect your experiences to the job description.
Showcase Your Achievements: When detailing your past roles, focus on specific achievements rather than just duties. Use metrics where possible to demonstrate how you’ve improved service delivery or customer satisfaction in previous positions.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at 100% IT Recruitment Ltd
✨Know Your Stuff
Make sure you brush up on your knowledge of IT service delivery management. Familiarise yourself with key concepts like ITIL, service onboarding, and performance reporting. Being able to discuss these topics confidently will show that you're serious about the role.
✨Showcase Your Customer Skills
Since this role is customer-facing, prepare examples of how you've built strong relationships in previous positions. Think about specific situations where you’ve driven service excellence or resolved issues for clients. This will demonstrate your ability to thrive in a client-centric environment.
✨Be Data Savvy
As you'll be translating data into meaningful improvements, practice discussing how you've used tools like Excel, Power BI, or Visio in past roles. Bring along any relevant reports or presentations you've created to showcase your analytical skills and attention to detail.
✨Prepare for Scenario Questions
Expect to face scenario-based questions that assess your problem-solving abilities. Think through potential challenges you might encounter in managing multiple accounts and how you would address them. This will help you demonstrate your proactive and solutions-driven mindset.