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For Companies At a Glance
- Tasks: Lead service delivery and drive improvements for key accounts in a dynamic environment.
- Company: Forward-thinking organisation prioritising service quality and customer satisfaction.
- Benefits: Competitive salary, bonus, hybrid work, and opportunities for professional growth.
- Other info: Enjoy autonomy and variety while shaping service excellence.
- Why this job: Make a real impact by enhancing service delivery and client relationships.
- Qualifications: Experience in Service Delivery Management and strong IT skills required.
The predicted salary is between 46500 - 46500 £ per year.
This is a fantastic opportunity for you, an experienced, confident IT Service Delivery Manager to take ownership of key Public and Private Sector accounts. If you thrive in a customer-facing role, enjoy driving service excellence, and can translate data into meaningful improvements, this is a strong next step.
What You'll Do
- Lead service onboarding and go-live activities
- Manage day-to-day service delivery across multiple accounts
- Produce and present monthly service performance reports
- Maintain service documentation, registers, and action plans
- Manage change requests and ensure process compliance
- Identify and implement service improvements
- Work closely with technical, solutions, and sales teams
- Support customer meetings, service reviews, and account development
What You'll Bring
Essential:
- Experience in Service Delivery Management
- Strong background in IT & communications managed services
- Excellent customer-facing and relationship-building skills
- Confident with Excel, PowerPoint, Visio, Power BI and Word
- ITSM experience
- Security Cleared or willing to obtain clearance
Desirable:
- ITIL Foundation (v3 or v4)
- Experience in SIAM environments
- Process design and improvement skills
Who You Are
- Customer-focused, proactive, and solutions-driven
- Strong communicator who can simplify technical information
- Calm under pressure and able to juggle multiple accounts
- Analytical, organised, and committed to continual improvement
- Professional, confident, and effective in client-facing situations
You'll join a forward-thinking organisation where service quality genuinely matters. You can expect autonomy, variety, and the chance to shape how services are delivered and improved.
Locations
Service Delivery Manager in Newport, Wales employer: 100% IT Recruitment Ltd
Contact Detail:
100% IT Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Delivery Manager in Newport, Wales
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about letting people know you’re on the hunt for a Service Delivery Manager role. You never know who might have the inside scoop on an opportunity!
✨Tip Number 2
Prepare for interviews by practising common questions related to service delivery management. Think about how you can showcase your experience with ITSM and customer-facing roles. We recommend using the STAR method to structure your answers – it’s a game changer!
✨Tip Number 3
Don’t forget to research the companies you’re applying to! Understand their service delivery processes and think about how you can contribute to their success. This will not only help you stand out but also show that you’re genuinely interested in the role.
✨Tip Number 4
Apply through our website for the best chance of landing that dream job! We’re always looking for talented individuals who are passionate about service excellence. Plus, it’s a great way to ensure your application gets the attention it deserves!
We think you need these skills to ace Service Delivery Manager in Newport, Wales
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Service Delivery Manager. Highlight your experience in IT service delivery and customer-facing roles, and don’t forget to mention any relevant tools like Excel or Power BI that you’ve used.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. Share specific examples of how you've driven service excellence and improved processes in previous positions.
Showcase Your Skills: Don’t just list your skills; demonstrate them! If you have experience with ITIL or SIAM environments, make sure to include that. We want to see how your background aligns with what we’re looking for.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at 100% IT Recruitment Ltd
✨Know Your Stuff
Make sure you brush up on your knowledge of IT service delivery management. Familiarise yourself with key concepts like ITIL, service onboarding, and performance reporting. Being able to discuss these topics confidently will show that you're serious about the role.
✨Showcase Your Customer Skills
Since this role is customer-facing, prepare examples of how you've built strong relationships in previous positions. Think about specific situations where you’ve turned a challenging client interaction into a positive outcome. This will demonstrate your proactive and solutions-driven approach.
✨Be Data Savvy
As you'll be translating data into meaningful improvements, practice discussing how you've used tools like Excel or Power BI in past roles. Bring along examples of reports you've created or insights you've derived from data to showcase your analytical skills.
✨Prepare for Scenario Questions
Expect questions that ask how you'd handle specific service delivery challenges. Think through potential scenarios related to managing multiple accounts or implementing service improvements. Practising your responses will help you stay calm under pressure during the interview.