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- Tasks: Lead a dynamic Customer Solutions team and ensure top-notch EPOS system support.
- Company: Join a growing digital services department in High Wycombe.
- Benefits: Enjoy a competitive salary, bonus, private healthcare, and generous holiday leave.
- Why this job: Make a real impact by enhancing user experience and leading a passionate team.
- Qualifications: Experience with EPOS systems and strong leadership skills are essential.
- Other info: Great opportunity for career growth in a supportive environment.
The predicted salary is between 32000 - 48000 £ per year.
This is a fantastic opportunity for you, a motivated and customer-focused EPOS Team Leader to join a growing digital services department. This is an excellent opportunity for someone with strong operational understanding of EPOS systems and experience leading a small customer support or solutions team.
About the Role
We are looking for a well-rounded individual with excellent communication, leadership, and problem-solving abilities. You will lead an office-based Customer Solutions team and play a key role in the ongoing development, adoption, and performance of an in-house EPOS platform used by a large and expanding user base. You will ensure high-quality system support, manage implementation pipelines end-to-end, and deliver proactive user engagement through training, health checks, and feature guidance. The role also involves maintaining project tracking, supporting system testing, and contributing to product enhancement initiatives.
Key Responsibilities
- Lead, support, and develop a Customer Solutions team (3 direct reports)
- Oversee system support and ensure all tickets are logged, monitored, and resolved efficiently
- Manage the full customer implementation pipeline from initial enquiry to go-live
- Work with internal teams to support user retention and customer satisfaction
- Deliver user health checks and training on new features
- Maintain project and performance trackers to support reporting and analysis
- Assist with product data management, application testing, and user communications
- Contribute to the continued growth of the EPOS platform and overall service offering
Skills & Experience
Personal Attributes:
- Natural leader with the ability to motivate and support a team
- Professional, friendly communicator with a strong customer-service focus
- Confident problem-solver with strong numerical and analytical skills
- Self-starter who drives results and supports collaborative team goals
- Highly organised with strong workload and time management skills
Professional Experience:
- Proficient with Windows 11, MS Office, and especially Excel
- Experience with EPOS systems and daily operational processes
- Background in team leadership and performance monitoring
- Experience in retail, hospitality, education, or similar operational environments
- Sales or lead management experience
Beneficial Experience (Not Essential):
- Application or IT support
- Small-business operational experience
- Familiarity with SQL
- Industry-specific product knowledge (training provided)
Benefits for the Team Leader - EPOS System Support position
- Company pension
- Employee benefits programme
- 4 weeks' holiday plus bank holidays and birthday leave
- Performance-related bonus
- Private healthcare
- Access to discounted products for personal use
If you are an enthusiastic leader with strong EPOS experience and a passion for delivering outstanding customer service, we would love to hear from you.
EPOS Support Team Leader in Milton Keynes employer: 100% IT Recruitment Ltd
Contact Detail:
100% IT Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land EPOS Support Team Leader in Milton Keynes
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about letting people know you’re on the hunt for an EPOS Team Leader role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by practising common questions related to team leadership and EPOS systems. We recommend doing mock interviews with friends or using online resources to get comfortable talking about your experience and how you can lead a customer solutions team.
✨Tip Number 3
Showcase your problem-solving skills during interviews. Think of specific examples where you’ve tackled challenges in previous roles, especially those involving EPOS systems or team management. This will help you stand out as a confident candidate!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love hearing from enthusiastic candidates who are ready to lead and make a difference in our growing digital services department.
We think you need these skills to ace EPOS Support Team Leader in Milton Keynes
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with EPOS systems and team leadership. We want to see how your skills match the role, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for customer service and leadership. Let us know why you’re excited about this opportunity and how you can contribute to our team.
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled challenges in previous roles. We love a confident problem-solver, so share those stories that demonstrate your analytical skills and ability to drive results.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at 100% IT Recruitment Ltd
✨Know Your EPOS Systems
Make sure you brush up on your knowledge of EPOS systems before the interview. Be ready to discuss specific features and functionalities, as well as any challenges you've faced in previous roles. This will show that you have a solid operational understanding and can lead a team effectively.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team in the past. Think about times when you motivated your team or resolved conflicts. Highlighting your leadership style and how it aligns with the company's values will make a strong impression.
✨Demonstrate Problem-Solving Abilities
Be ready to tackle hypothetical scenarios related to customer support and system issues during the interview. Practice articulating your thought process and how you would approach resolving these problems. This will showcase your analytical skills and confidence in handling challenges.
✨Engage with Questions
Prepare thoughtful questions to ask the interviewer about the company culture, team dynamics, and future projects. This not only shows your interest in the role but also gives you insight into whether this is the right fit for you. Remember, interviews are a two-way street!
