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- Tasks: Lead a dynamic Customer Solutions team and ensure top-notch EPOS system support.
- Company: Join a growing digital services department in High Wycombe.
- Benefits: Enjoy a competitive salary, bonus, private healthcare, and generous holiday leave.
- Why this job: Make a real impact by enhancing user experience and leading a passionate team.
- Qualifications: Experience with EPOS systems and strong leadership skills are essential.
- Other info: Great opportunity for career growth in a supportive environment.
The predicted salary is between 32000 - 48000 £ per year.
This is a fantastic opportunity for you, a motivated and customer-focused EPOS Team Leader to join a growing digital services department. This is an excellent opportunity for someone with strong operational understanding of EPOS systems and experience leading a small customer support or solutions team.
We are looking for a well-rounded individual with excellent communication, leadership, and problem-solving abilities. You will lead an office-based Customer Solutions team and play a key role in the ongoing development, adoption, and performance of an in-house EPOS platform used by a large and expanding user base.
You will ensure high-quality system support, manage implementation pipelines end-to-end, and deliver proactive user engagement through training, health checks, and feature guidance. The role also involves maintaining project tracking, supporting system testing, and contributing to product enhancement initiatives.
Key Responsibilities- Lead, support, and develop a Customer Solutions team (3 direct reports)
- Oversee system support and ensure all tickets are logged, monitored, and resolved efficiently
- Manage the full customer implementation pipeline from initial enquiry to go-live
- Work with internal teams to support user retention and customer satisfaction
- Deliver user health checks and training on new features
- Maintain project and performance trackers to support reporting and analysis
- Assist with product data management, application testing, and user communications
- Contribute to the continued growth of the EPOS platform and overall service offering
- Natural leader with the ability to motivate and support a team
- Professional, friendly communicator with a strong customer-service focus
- Confident problem-solver with strong numerical and analytical skills
- Self-starter who drives results and supports collaborative team goals
- Highly organised with strong workload and time management skills
- Proficient with Windows 11, MS Office, and especially Excel
- Experience with EPOS systems and daily operational processes
- Background in team leadership and performance monitoring
- Experience in retail, hospitality, education, or similar operational environments
- Sales or lead management experience
- Application or IT support
- Small-business operational experience
- Familiarity with SQL
- Industry-specific product knowledge (training provided)
- Company pension
- Employee benefits programme
- 4 weeks' holiday plus bank holidays and birthday leave
- Performance-related bonus
- Private healthcare
- Access to discounted products for personal use
If you are an enthusiastic leader with strong EPOS experience and a passion for delivering outstanding customer service, we would love to hear from you.
EPOS Support Team Leader in High Wycombe employer: 100% IT Recruitment Ltd
Contact Detail:
100% IT Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land EPOS Support Team Leader in High Wycombe
✨Tip Number 1
Get to know the company inside out! Research their EPOS systems and understand their customer base. This will help you tailor your conversations during interviews and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your leadership stories! Think of specific examples where you've motivated a team or solved a tricky problem. We want to hear about your experiences, so be ready to share them confidently.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team!
We think you need these skills to ace EPOS Support Team Leader in High Wycombe
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with EPOS systems and team leadership. We want to see how your skills match the role, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our Customer Solutions team. Share specific examples of how you've led teams and solved problems in the past.
Show Off Your Communication Skills: Since this role involves a lot of interaction with customers and team members, make sure your application reflects your strong communication abilities. Keep it clear, friendly, and professional – just like we do at StudySmarter!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at 100% IT Recruitment Ltd
✨Know Your EPOS Systems
Make sure you brush up on your knowledge of EPOS systems before the interview. Be ready to discuss your experience with them, including any specific challenges you've faced and how you resolved them. This will show that you have the operational understanding they’re looking for.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team in the past. Think about times when you motivated your team or solved a problem collaboratively. This will demonstrate your natural leadership abilities and your focus on team success.
✨Communicate Clearly and Confidently
Practice articulating your thoughts clearly. Since the role requires excellent communication skills, be prepared to explain complex ideas simply. This will help you connect with the interviewers and showcase your friendly, professional communication style.
✨Demonstrate Problem-Solving Abilities
Think of specific examples where you’ve tackled difficult problems, especially in customer support or team management. Highlight your analytical skills and how you approach challenges, as this is crucial for the role.
