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For Companies At a Glance
- Tasks: Lead service delivery and drive improvements for key accounts in a dynamic environment.
- Company: Forward-thinking organisation prioritising service quality and customer satisfaction.
- Benefits: Competitive salary, bonus, hybrid work, and opportunities for professional growth.
- Other info: Enjoy autonomy and variety while shaping service excellence.
- Why this job: Make a real impact by enhancing service delivery and client relationships.
- Qualifications: Experience in Service Delivery Management and strong IT skills required.
The predicted salary is between 46500 - 46500 £ per year.
This is a fantastic opportunity for you, an experienced, confident IT Service Delivery Manager to take ownership of key Public and Private Sector accounts. If you thrive in a customer-facing role, enjoy driving service excellence, and can translate data into meaningful improvements, this is a strong next step.
What You'll Do
- Lead service onboarding and go-live activities
- Manage day-to-day service delivery across multiple accounts
- Produce and present monthly service performance reports
- Maintain service documentation, registers, and action plans
- Manage change requests and ensure process compliance
- Identify and implement service improvements
- Work closely with technical, solutions, and sales teams
- Support customer meetings, service reviews, and account development
What You'll Bring
Essential
- Experience in Service Delivery Management
- Strong background in IT & communications managed services
- Excellent customer-facing and relationship-building skills
- Confident with Excel, PowerPoint, Visio, Power BI and Word
- ITSM experience
- Security Cleared or willing to obtain clearance
Desirable
- ITIL Foundation (v3 or v4)
- Experience in SIAM environments
- Process design and improvement skills
Who You Are
- Customer-focused, proactive, and solutions-driven
- Strong communicator who can simplify technical information
- Calm under pressure and able to juggle multiple accounts
- Analytical, organised, and committed to continual improvement
- Professional, confident, and effective in client-facing situations
You’ll join a forward-thinking organisation where service quality genuinely matters. You can expect autonomy, variety, and the chance to shape how services are delivered and improved.
Service Delivery Manager in Cardiff employer: 100% IT Recruitment Ltd
Contact Detail:
100% IT Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Delivery Manager in Cardiff
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend local meetups, webinars, or even just grab a coffee with someone who’s already in a Service Delivery Manager role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Showcase your skills! When you get the chance to chat with potential employers, make sure to highlight your experience in managing service delivery and your knack for building relationships. Use real examples to demonstrate how you've driven service excellence in past roles.
✨Tip Number 3
Prepare for interviews by brushing up on your technical knowledge and customer service skills. Be ready to discuss how you can translate data into meaningful improvements, as this is key for the role. Practice common interview questions and think about how you can relate your answers back to the job description.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities that might be perfect for you. Plus, applying directly shows your enthusiasm and commitment to joining our team. Let’s get you that Service Delivery Manager role!
We think you need these skills to ace Service Delivery Manager in Cardiff
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Service Delivery Manager. Highlight your experience in IT service delivery and customer-facing roles, and don’t forget to mention any relevant tools like Excel or Power BI that you’re confident with.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about service excellence and how your skills can drive improvements. Keep it concise but impactful, and make sure to connect your experiences to the job description.
Showcase Your Achievements: When detailing your past roles, focus on specific achievements rather than just duties. Use metrics where possible to demonstrate how you’ve improved service delivery or customer satisfaction in previous positions.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity in Cardiff!
How to prepare for a job interview at 100% IT Recruitment Ltd
✨Know Your Stuff
Make sure you brush up on your IT Service Delivery Management knowledge. Familiarise yourself with the key responsibilities mentioned in the job description, like managing service delivery and producing performance reports. Being able to discuss these topics confidently will show that you're serious about the role.
✨Showcase Your Customer Skills
Since this role is customer-facing, prepare examples of how you've built strong relationships with clients in the past. Think about specific situations where you’ve driven service excellence or resolved issues effectively. This will demonstrate your ability to thrive in a client-centric environment.
✨Be Data Savvy
As the job involves translating data into meaningful improvements, be ready to discuss your experience with tools like Excel, Power BI, and Visio. You might even want to bring along a sample report or two to showcase your analytical skills and how you’ve used data to drive service improvements.
✨Prepare for Scenario Questions
Expect questions that assess how you handle multiple accounts and manage change requests. Think through some scenarios where you had to juggle competing priorities or implement process improvements. This will help you articulate your problem-solving skills and calmness under pressure.