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For Companies At a Glance
- Tasks: Lead service delivery and drive improvements for key accounts in a dynamic environment.
- Company: Forward-thinking organisation prioritising service quality and customer satisfaction.
- Benefits: Competitive salary, bonus, hybrid work, and opportunities for professional growth.
- Other info: Enjoy autonomy and variety while shaping service excellence.
- Why this job: Make a real impact by enhancing service delivery and client relationships.
- Qualifications: Experience in Service Delivery Management and strong IT skills required.
The predicted salary is between 46500 - 46500 £ per year.
This is a fantastic opportunity for you, an experienced, confident IT Service Delivery Manager to take ownership of key Public and Private Sector accounts. If you thrive in a customer-facing role, enjoy driving service excellence, and can translate data into meaningful improvements, this is a strong next step.
What You'll Do
- Lead service onboarding and go-live activities
- Manage day-to-day service delivery across multiple accounts
- Produce and present monthly service performance reports
- Maintain service documentation, registers, and action plans
- Manage change requests and ensure process compliance
- Identify and implement service improvements
- Work closely with technical, solutions, and sales teams
- Support customer meetings, service reviews, and account development
What You'll Bring
Essential:
- Experience in Service Delivery Management
- Strong background in IT & communications managed services
- Excellent customer-facing and relationship-building skills
- Confident with Excel, PowerPoint, Visio, Power BI and Word
- ITSM experience
- Security Cleared or willing to obtain clearance
Desirable:
- ITIL Foundation (v3 or v4)
- Experience in SIAM environments
- Process design and improvement skills
Who You Are
- Customer-focused, proactive, and solutions-driven
- Strong communicator who can simplify technical information
- Calm under pressure and able to juggle multiple accounts
- Analytical, organised, and committed to continual improvement
- Professional, confident, and effective in client-facing situations
You'll join a forward-thinking organisation where service quality genuinely matters. You can expect autonomy, variety, and the chance to shape how services are delivered and improved.
Locations
Service Delivery Manager in Cardiff, Wales employer: 100% IT Recruitment Ltd
Contact Detail:
100% IT Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Delivery Manager in Cardiff, Wales
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, or even reach out on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to service delivery management. Think about how you can showcase your experience in managing multiple accounts and driving service excellence. We want you to shine!
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in keeping you top of mind. Mention something specific from your conversation to show you were engaged and are genuinely interested in the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Service Delivery Manager in Cardiff, Wales
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Service Delivery Manager. Highlight your experience in IT service delivery and customer-facing roles, and don’t forget to mention any relevant tools like Excel or Power BI that you’re confident with.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about service excellence and how your skills can drive improvements. Keep it engaging and make sure it reflects your personality.
Showcase Your Achievements: When detailing your experience, focus on specific achievements that demonstrate your ability to manage service delivery effectively. Use metrics where possible to show how you’ve made a difference in previous roles.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at 100% IT Recruitment Ltd
✨Know Your Stuff
Make sure you brush up on your IT Service Delivery Management knowledge. Familiarise yourself with the key responsibilities mentioned in the job description, like managing service delivery and producing performance reports. Being able to discuss these topics confidently will show that you're serious about the role.
✨Showcase Your Customer Skills
Since this role is customer-facing, prepare examples of how you've built strong relationships in previous positions. Think about specific situations where you’ve driven service excellence or resolved issues for clients. This will demonstrate your proactive and solutions-driven approach.
✨Get Comfortable with Data
As you'll be translating data into meaningful improvements, practice discussing how you've used tools like Excel, Power BI, or Visio in past roles. Be ready to explain how you’ve analysed data to drive service improvements, as this will highlight your analytical skills.
✨Prepare for Scenario Questions
Expect questions that assess how you handle pressure and manage multiple accounts. Think of scenarios where you had to juggle competing priorities or implement process improvements. Sharing these experiences will showcase your organisational skills and calmness under pressure.