At a Glance
- Tasks: Provide top-notch IT support and troubleshoot tech issues for a dynamic organisation.
- Company: Join a fabulous company with a supportive team and great culture.
- Benefits: Enjoy a competitive salary, 10% pension, free parking, and more.
- Other info: Exciting career growth opportunities await in this vibrant workplace.
- Why this job: Make a real difference in IT while growing your skills in a fast-paced environment.
- Qualifications: 1 year of IT support experience and strong communication skills required.
The predicted salary is between 40000 - 45000 £ per year.
Aylesbury £28,000 to £30,000 + Benefits including 10% Pension, free parking. This is a fantastic opportunity for you to join a truly fabulous organisation. Working closely with the IT Manager, you will be responsible for providing full IT Support and ensuring the smooth running of the infrastructure at all times, as well as helping the organisation to keep on top of its ever-changing IT requirements.
As the 2nd Line Support Engineer, you will be responsible for:
- Provide 1st line IT support via phone, email and service desk
- Log, prioritise and resolve support tickets
- Troubleshoot hardware, software and network issues
- Administer Microsoft 365 and Active Directory user accounts
- Configure and deploy PCs, laptops, printers and mobile devices
- Support ePOS and payment systems
- Diagnose basic network and connectivity problems
- Work with third-party providers on escalated issues
- Maintain IT documentation and asset records
- Provide occasional IT support for events
In order to be successful in your application, you should have:
- At least 1 year experience in an IT support role
- Strong Windows 10/11 and Microsoft 365 experience
- Active Directory administration skills
- Basic networking knowledge (DNS, DHCP, troubleshooting)
- Excellent communication and customer service skills
- A methodical, organised approach
- A positive, helpful attitude
Essential: Full UK driving licence and access to your own vehicle.
If you are looking for an exciting new opportunity with a fantastic organisation, please send your CV to me today as this position will go quickly.
2nd Line Support Engineer in Aylesbury employer: 100% IT Recruitment Ltd
Join a dynamic and supportive team as a 2nd Line Support Engineer in Aylesbury, where your contributions will be valued and rewarded. With a competitive salary, generous benefits including a 10% pension and free parking, and a culture that fosters professional growth, this organisation is committed to helping you thrive in your IT career. Experience a collaborative work environment that encourages innovation and adaptability, making it an ideal place for those looking to make a meaningful impact.
StudySmarter Expert Advice🤫
We think this is how you could land 2nd Line Support Engineer in Aylesbury
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what 100% IT Recruitment Ltd values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges 100% IT Recruitment Ltd might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at 100% IT Recruitment Ltd!
✨Direct Apply to 100% IT Recruitment Ltd
Let's not forget to apply directly through the 100% IT Recruitment Ltd website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace 2nd Line Support Engineer in Aylesbury
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at 100% IT Recruitment Ltd.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at 100% IT Recruitment Ltd. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at 100% IT Recruitment Ltd
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
