At a Glance
- Tasks: Coordinate helpdesk operations and ensure top-notch customer service.
- Company: Dynamic retail company focused on delivering exceptional experiences.
- Benefits: Attractive salary, hybrid working, 25+ holidays, health plan, and social events.
- Other info: Inclusive workplace with opportunities for growth and development.
- Why this job: Join a team making a positive impact while developing your skills in a supportive environment.
- Qualifications: Strong communication, attention to detail, and IT skills; admin experience preferred.
The predicted salary is between 30000 - 40000 £ per year.
What we can offer you:
- Attractive starting salary
- Hybrid working with a minimum of three days per week on site
- Minimum 25 holidays per annum increasing with length of service (plus bank holidays)
- Medicash Proactive Health Cash Plan (following successful probation)
- Paid hour for lunch
- Enhanced Family Friendly Policies
- Social & Charity events
- Pension Salary Exchange Scheme
- Death in Service Cover 3 x Annual Salary
Who are we looking for?
As Helpdesk Coordinator you will work as part of a team with responsibility for delivery of best‑in‑class retail experiences. You will contribute to the service lifecycle to deliver excellent levels of service, provide a seamless customer experience, achieve commercial success and make a positive impact on the environment.
What you’ll do:
- Receive and triage all inbound calls and emails to ensure tickets are processed within agreed SLAs
- Schedule tickets and field engineer diaries to attend to allocated tickets
- Raise supplier purchase orders and maintain cost trackers and reporting sheets
- Coordinate transport logistics with clients, partners, and subcontractors
- Oversee inventory processes, including receipt, dispatch, and returns
- Maintain accurate records across multiple systems (e.g. Jitbit, Team Haven, PHQ, Clarity, Mintsoft, Verisae)
- Assist with quality control by reviewing work against service agreements and raising follow‑on actions
- Monitor and communicate service status, milestones, risks, and issues
What you’ll need:
- Excellent communication skills (written and verbal)
- Strong attention to detail
- Excellent IT skills with knowledge of Microsoft Office, Word, Excel etc.
- Ability to work calmly and efficiently under pressure
- Experience working in an administrative role preferable
- GCSEs grade 4 and above in Math's and English
- Knowledge and understanding of retail installations project management
Equal Opportunities:
We are committed to creating an inclusive and diverse workplace. We welcome applications from all backgrounds and experiences and are proud to be an equal opportunities employer. We ensure fair treatment for all applicants and all recruitment decisions are based solely on skills, experience and potential.
Helpdesk Coordinator employer: 100% Group Ltd
As a Helpdesk Coordinator, you will thrive in a dynamic and supportive environment that prioritises employee well-being and professional growth. With attractive benefits such as hybrid working, generous holiday allowances, and a commitment to social responsibility, our company fosters a culture of collaboration and inclusivity, making it an excellent place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Helpdesk Coordinator
✨Tip Number 1
Network like a pro! Reach out to your connections and let them know you're on the hunt for a Helpdesk Coordinator role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research common questions for Helpdesk Coordinator roles and practice your responses. We want you to shine when discussing your communication skills and attention to detail.
✨Tip Number 3
Show off your tech skills! Be ready to demonstrate your proficiency with Microsoft Office and any other relevant software during interviews. We love seeing candidates who can hit the ground running!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re genuinely interested in joining our team and contributing to our mission of delivering top-notch retail experiences.
We think you need these skills to ace Helpdesk Coordinator
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Helpdesk Coordinator role. Highlight your relevant experience and skills that match what we're looking for, like communication and IT skills. This shows us you’re genuinely interested in the position!
Show Off Your Attention to Detail:Since this role requires strong attention to detail, give examples in your application where you've successfully managed tasks with precision. Whether it’s scheduling or maintaining records, let us know how you’ve nailed it in the past!
Keep It Professional Yet Personal:While we want to see your professional side, don’t be afraid to let your personality shine through. A friendly tone can make your application stand out, so feel free to express why you’re excited about joining our team at StudySmarter!
Apply Through Our Website:We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at 100% Group Ltd
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Helpdesk Coordinator role. Familiarise yourself with the key responsibilities like triaging calls and managing tickets. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
Since excellent communication is crucial for this role, prepare examples of how you've effectively communicated in past roles. Whether it's handling customer queries or coordinating with team members, having specific anecdotes ready will demonstrate your skills in action.
✨Demonstrate Attention to Detail
As a Helpdesk Coordinator, attention to detail is key. Be prepared to discuss how you've maintained accuracy in previous jobs, whether it’s through managing records or ensuring quality control. Highlighting your meticulous nature can set you apart from other candidates.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities under pressure. Think about past experiences where you had to manage multiple tasks or resolve conflicts. Practising these scenarios will help you articulate your thought process during the interview.
