Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Coordinate helpdesk operations and ensure seamless customer experiences in retail.
- Company: Join a global retail agency dedicated to positive impact and innovative experiences.
- Benefits: Attractive salary, hybrid work, 25+ holidays, health plan, and family-friendly policies.
- Other info: Inclusive workplace with opportunities for growth and development.
- Why this job: Be part of a team that shapes retail experiences and makes a difference.
- Qualifications: Strong communication skills, attention to detail, and IT proficiency required.
The predicted salary is between 30000 - 40000 £ per year.
100% is The global retail agency. We are on a mission to build a better world of retail experiences together. We partner with global brands to activate retail experience campaigns that engage shoppers and increase sales. Our modular solutions can be deployed standalone or end to end; coordinating everything from design & production, installation of new fixtures, updates for new product launches, maintenance programs to keep displays running, and recovery at the end of their life. In everything we do, we are committed to a collective responsibility for making a positive impact on our planet and society, so that together we make the world a better place for future generations.
What we can offer you:
- Attractive starting salary
- Hybrid working with a minimum of three days per week on site
- Minimum 25 holidays per annum increasing with length of service (plus bank holidays)
- Medicash Proactive Health Cash Plan (following successful probation)
- Paid hour for lunch
- Enhanced Family Friendly Policies
- Social & Charity events
- Pension Salary Exchange Scheme
- Death in Service Cover 3 x Annual Salary
Who are we looking for? As Helpdesk Coordinator you will work as part of a team with responsibility for delivery of best-in-class retail experiences. You will contribute to the service lifecycle to deliver excellent levels of service, provide a seamless customer experience, achieve commercial success and make a positive impact on the environment.
What you’ll do:
- Receive and triage all inbound calls and emails to ensure tickets are processed within agreed SLAs
- Schedule tickets and field engineer diaries to attend to allocated tickets
- Raise supplier purchase orders and maintain cost trackers and reporting sheets
- Coordinate transport logistics with clients, partners, and subcontractors
- Oversee inventory processes, including receipt, dispatch, and returns
- Maintain accurate records across multiple systems (e.g. Jitbit, Team Haven, PHQ, Clarity, Mintsoft, Verisae)
- Assist with quality control by reviewing work against service agreements and raising follow-on actions
- Monitor and communicate service status, milestones, risks, and issues
What you’ll need:
- Excellent communication skills (written and verbal)
- Strong attention to detail
- Excellent IT skills with knowledge of Microsoft Office, Word, Excel etc.
- Ability to work calmly and efficiently under pressure
- Experience working in an administrative role preferable
- GCSEs grade 4 and above in Math's and English
- Knowledge and understanding of retail installations project management
Equal Opportunities: We are committed to creating an inclusive and diverse workplace. We welcome applications from all backgrounds and experiences and are proud to be an equal opportunities employer. We ensure fair treatment for all applicants and all recruitment decisions are based solely on skills, experience and potential.
Helpdesk Coordinator in Appleton Thorn employer: 100% Group Ltd
Contact Detail:
100% Group Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Helpdesk Coordinator in Appleton Thorn
✨Tip Number 1
Get to know the company! Research 100% and understand their mission and values. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Helpdesk Coordinator, you'll need to be clear and concise. Try role-playing common scenarios with a friend to boost your confidence before the interview.
✨Tip Number 3
Show off your organisational skills! Be ready to discuss how you've managed multiple tasks or projects in the past. Use specific examples to demonstrate your ability to handle pressure and keep things running smoothly.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen to join the team at 100%.
We think you need these skills to ace Helpdesk Coordinator in Appleton Thorn
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Helpdesk Coordinator role. Highlight your relevant experience and skills that match the job description, especially your communication skills and attention to detail.
Show Your Passion: We love candidates who are genuinely excited about making a positive impact. In your application, share why you’re passionate about retail experiences and how you can contribute to our mission of building a better world.
Be Clear and Concise: When writing your application, keep it clear and to the point. Use bullet points where necessary to make it easy for us to read through your qualifications and experiences quickly.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at 100% Group Ltd
✨Know the Company Inside Out
Before your interview, take some time to research the company’s mission and values. Understand their approach to retail experiences and how they engage with global brands. This will not only help you answer questions more effectively but also show your genuine interest in being part of their mission.
✨Showcase Your Communication Skills
As a Helpdesk Coordinator, excellent communication is key. Prepare examples from your past experiences where you successfully handled customer queries or resolved issues. Practising clear and concise responses will demonstrate your ability to communicate effectively under pressure.
✨Highlight Your Attention to Detail
In this role, attention to detail is crucial. Be ready to discuss specific instances where your meticulous nature made a difference, whether it was in managing schedules, maintaining records, or ensuring quality control. This will reassure them that you can handle the responsibilities of the position.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you would handle real-life situations related to the job. Think about potential challenges you might face as a Helpdesk Coordinator and prepare your strategies for resolving them. This will showcase your problem-solving skills and readiness for the role.