Mobility Technology Systems Specialist in Sheffield

Contract: Full time, 14 months fixed term contract.

Team: Nomadic.

Location: 7th Floor, Saville House, 74-90 Savile Street, Sheffield S4 7UD, United Kingdom.

Role Overview

You will be responsible for independently managing Posted Worker Notification and Social Security filing work through the Nomadic platform, supporting clients with day‑one compliance requirements across multiple jurisdictions. This client‑facing role combines casework, project coordination, process management and technology‑enabled service delivery.

Responsibilities

• Independently manage a caseload of preparing, reviewing and submitting Posted Worker Notification and Social Security filing matters in line with client requirements and applicable processes; assist with more complex client projects or filing matters where required.
• Open, review and progress work in Nomadic systems in a timely and accurate manner.
• Support client onboarding into Nomadic workflows, including helping clients understand process requirements and system usage.
• Act as a day‑to‑day point of contact for clients, responding to emails and calls in a timely, professional and clear manner, providing clients and internal teams with accurate updates on case status, next steps, outstanding actions and filing requirements.
• Monitor automated filing workflows, ensuring cases progress as expected and that the technical automations are operational.
• Identify, investigate and troubleshoot automation, process or system issues, escalating where required.
• Support robotic automation processes by identifying exceptions, reviewing outputs and helping resolve workflow issues.
• Maintain accurate client, project, company and case data across relevant systems.
• Work efficiently to maximise output while maintaining accuracy, quality and compliance standards.
• Identify opportunities to reduce manual work through automation, system changes, process improvements or clearer workflow design and work with internal teams to support more efficient ways of working.
• Clearly document process issues, recurring exceptions or potential IT development updates that could improve service delivery and escalating these clearly to senior team members where appropriate.
• Carry out research tasks as delegated, including process, country or requirement‑specific research.
• Support billing and invoicing processes by ensuring relevant information is submitted promptly and accurately.
• Maintain strong knowledge of team processes, system capabilities, client requirements and internal procedures.

Qualifications

• Previous experience in compliance, immigration, global mobility, casework, project coordination, legal operations or a similar client‑facing environment.
• Strong client service skills, with confidence acting as a day‑to‑day contact for clients and internal stakeholders and ability to independently manage a varied caseload and take ownership of work from initiation through to completion.
• Strong organisational skills and ability to prioritise competing deadlines and meet agreed service standards.
• Strong technology skills, including confidence using case management systems, workflow tools, client portals or similar platforms.
• Ability to understand structured processes and identify where automation, workflow or system issues may be affecting delivery.
• Strong attention to detail and accuracy when reviewing information, preparing filings and updating systems.
• Ability to troubleshoot issues, investigate discrepancies and escalated matters clearly where required.
• Excellent written and verbal communication skills, with the ability to explain requirements, updates and issues clearly.
• Ability to research effectively and apply findings to practical case or project requirements.
• Professional, proactive and flexible approach to supporting clients, colleagues and changing priorities.
• Efficient working style, with the ability to maximise output while maintaining quality and accuracy.
• Interest in technology‑enabled service delivery, automation, workflow design and process improvement.

Preferred Skills

• Previous experience with Posted Worker Notifications, Social Security compliance or day‑one compliance processes.
• Experience supporting client onboarding, process implementation or project coordination and working with automated workflows, RPA, exception handling or system troubleshooting and identifying process improvements, automation opportunities or system enhancement requirements.
• A background working with technology teams, product teams or IT stakeholders to improve operational processes.
• Experience working in a fast‑paced client service environment with multiple deadlines.
• Additional language skills e.g. Greek.

Benefits

• Competitive Salary reflective of your skills and experience.
• Health and Wellness: Comprehensive employee assistance programme, gym discounts, medical insurance, Headspace membership and wellbeing platforms.
• Lifestyle and Savings: Discount platforms, cycle to work scheme, electric car lease scheme, season ticket loans and family support resources.
• Protection and Security: Life assurance, group income protection and a workplace pension scheme including a 5% employer contribution.
• Time Away from Work: 25 days annual leave + bank holidays, 3 personal leave days, enhanced family leave policies, volunteering days and birthday leave.
• Professional Development: Access to e‑learning platform, mentoring schemes and training bursaries (where applicable).
• Hybrid Work Arrangements: Global hybrid working policy with minimum two days per week in local office, flexibility added as needed.

Equal Opportunity Employer

Fragomen is committed to promoting equal opportunities for all employees and applicants, regardless of race, ethnicity, heritage, gender, age, religion, disability, sexual orientation, gender identity or intersex status.

All offers and/or employment contracts are contingent upon the successful completion of the Firm’s pre‑employment screening process, which may include verifying the candidate’s identity, confirming legal authorisation to work in the offered position’s location, and conducting a comprehensive background check, where permitted by local regulations. We use limited AI‑assisted tools for administrative screening purposes only – never for decision‑making. All hiring decisions are made by people.