At a Glance
- Tasks: Support clients with immigration processes and administrative tasks in a dynamic team environment.
- Company: Join Fragomen, a leading global immigration law firm with a diverse and inclusive culture.
- Benefits: Enjoy competitive salary, health perks, flexible work options, and professional development opportunities.
- Other info: Be part of a responsible business that values social impact and employee well-being.
- Why this job: Make a real impact while working with a friendly team and facing exciting challenges daily.
- Qualifications: Strong admin skills, high-level Dutch proficiency, and excellent communication abilities required.
The predicted salary is between 31500 - 38500 £ per year.
This role helps to provide exceptional levels of business support to a wide range of clients by supporting Fragomen's Benelux office and the Associates and Consultants in an administrative capacity. They are exposed to a full range of immigration processes and administrative tasks.
What your day will look like:
- Draft immigration applications in Dutch
- Draft support letters
- Maintain Fragomen’s database and client folders up to date
- Save and upload case related documents and government decisions onto Fragomen’s database
- Identify embassies / consulates in charge for a specific assignee
- Draft emails to provide updates on all immigration matters
- Check appointment availability at embassy / consulate
- Participate in case audits
- Rename and downsize documents, request company set up
- Create client care letters
- Take on any additional projects as required
The team:
The Dutch speaking Immigration Coordinator role is part of the European Shared Services team in Sheffield and supports the Consultants and Senior Consultants in Benelux. They are an extremely friendly and supportive team to join with people of all ages and backgrounds and multiple languages spoken across the team.
What we are looking for:
Essential criteria:
- Strong administrative and data entry skills, this can be taken from either previous work experience or educational background
- Comfortable working in a team with excellent communication skills
- High level of Dutch language, ideally C level, but at least B2
- Ability to work flexibly and accurately in a fast paced environment
- Being confident in verbal communication
- Demonstrate exceptional planning and time management skills with an ability to multi-task.
- Proactive and able to act under instruction with limited supervision
- Be able to plan workload, meet deadlines and priorities
- Ensures work completed is accurate, to a high quality and follows standard layouts
- Experience of completing tasks within agreed time-frames and in line with expectations
- Implement effective processes to manage workflow and meet deadlines
- Demonstrates proficiency in word processing, Internet and email systems
What we offer:
A career at Fragomen will provide you with the opportunity to work in an exciting environment for a broad range of clients, where no two days will be the same. You will face interesting challenges, and will work with dedicated, friendly and ambitious people, where providing exceptional client service is at the core of what we do. We are extremely proud of our workforce at Fragomen, and we are fully committed to providing equal opportunities. At Fragomen, we value our employees and are committed to providing a comprehensive benefits package that supports your well-being and professional growth.
- Competitive Salary: We offer salaries that reflect your skills and experience
- Health and Wellness: A comprehensive employee assistance programme, gym discounts, medical insurance, Headspace membership and wellbeing platforms
- Lifestyle and Savings: Discount platforms, cycle to work scheme, electric car lease scheme, season ticket loans and family support resources
- Protection and Security: Life assurance, group income protection and a workplace pension scheme including a 5% employer contribution
- Time Away from Work: 25 days annual leave, + bank holidays and 3 personal leave days. Enhanced family leave policies, volunteering days and birthday leave
- Professional Development: Access to our e-learning platform, mentoring schemes and training bursaries (where applicable)
- Hybrid Work Arrangements: The Firm operates a global hybrid working policy which supports flexibility.
Who we are:
At Fragomen, we are more than a global immigration services provider - we are pioneers shaping the future of mobility. With a passion for navigating the complexities of immigration, we help individuals and businesses transcend borders, unlocking opportunities around the world. As a forward-thinking, global business, we combine deep expertise with innovative technology to craft solutions that not only simplify the immigration process but also drive strategic success for our clients.
Fragomen is committed to promoting equal opportunities for all employees and applicants, regardless of race, ethnicity, heritage, gender, age, religion, disability, sexual orientation, gender identity or intersex status.
Immigration Coordinator - Dutch Speaking in Sheffield employer: 100 Fragomen, Del Rey, Bernsen & Loewy, LLP
Fragomen, Del Rey, Bernsen & Loewy, LLP is an exceptional employer that fosters a collaborative and dynamic work culture, making it an ideal place for professionals seeking to make a meaningful impact in the field of immigration. With a strong emphasis on employee growth and development, team members are encouraged to enhance their skills through training and mentorship opportunities. Located in vibrant cities like London and Sheffield, employees benefit from a diverse environment that promotes innovation and strategic thinking, ensuring a rewarding career path.
Contact Details:
100 Fragomen, Del Rey, Bernsen & Loewy, LLP Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Immigration Coordinator - Dutch Speaking in Sheffield
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at 100 Fragomen, Del Rey, Bernsen & Loewy, LLP. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like 100 Fragomen, Del Rey, Bernsen & Loewy, LLP before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Immigration Coordinator - Dutch Speaking in Sheffield
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to 100 Fragomen, Del Rey, Bernsen & Loewy, LLP:Your cover letter is your chance to shine! Tell us why you want to work at 100 Fragomen, Del Rey, Bernsen & Loewy, LLP specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at 100 Fragomen, Del Rey, Bernsen & Loewy, LLP!
How to prepare for a job interview at 100 Fragomen, Del Rey, Bernsen & Loewy, LLP
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
