Role Overview
This senior role offers the opportunity to manage key education‑sector client relationships within Fragomen’s specialist UK Education Practice. You will provide strategic immigration advice, oversee casework, support colleagues and contribute to business development across a range of UK immigration routes. The role involves managing a varied caseload, supporting the delivery of high‑quality immigration advice, and contributing to the effective running of the team. You will work as a senior member of the team, collaborate with colleagues, provide guidance to junior team members, and support wider practice initiatives as required.
Key Responsibilities
- Managing a portfolio of education‑sector client accounts, acting as a trusted point of contact and keeping clients informed of UK immigration developments affecting institutional compliance, students, staff and recruitment.
- Providing strategic and practical advice on UK immigration matters, including Student, Child Student, Skilled Worker and sponsor compliance issues.
- Maintaining, overseeing and progressing client caseloads, ensuring work is delivered accurately, efficiently and within agreed service levels.
- Preparing and delivering regular WIP reports, client updates and other management information.
- Coordinating with paralegals and other team members to ensure transactional work is progressed effectively and client expectations are managed.
- Taking ownership of your own caseload and working with a high degree of autonomy, while dealing with escalating complex or sensitive matters appropriately.
- Maintaining accurate and timely updates on Fragomen’s case management systems.
- Taking responsibility for billing activity, including real‑time billing, bill approvals and the prompt resolution of billing queries or rejections.
- Leading on client escalations and helping to resolve issues in a commercial, solutions‑focused manner.
- Participating in client reviews; preparation of reports and meetings, and involvement in presentations and training (internal and external).
- Responding proactively to new enquiries and supporting the development of client relationships and wider business development opportunities.
- Conducting legal research and keeping up to date with relevant UK immigration policy, guidance and sector developments.
- Supporting the development, review and upkeep of client‑facing templates, guidance materials and team documentation.
- Providing guidance, supervision and feedback to junior colleagues, including reviewing work where appropriate and supporting their development.
Team
Join Fragomen’s UK Education Practice, a specialist team supporting a diverse portfolio of education‑sector clients. Our work supports international boarding schools, colleges, universities, education recruiters and private family clients with strategic and practical immigration advice across Student, Child Student and Skilled Worker routes, as well as sponsor compliance, account management and business development. Based across our London and Sheffield offices, the team brings together experienced immigration professionals at different levels, creating a collaborative environment where knowledge sharing, client service and professional development are central to how we work.
Qualifications
- Experience working in the Education / Compliance sector.
- Experience with the UK Immigration system and familiarity with the UK Student / Child Student visa routes & Compliance.
- Confident advising client stakeholders and developing business.
- Experience in leading client calls / meetings, with a particular focus on student compliance and visa support (where possible).
- Proactive and highly organised with a strong client‑facing background.
- Strong technical capabilities; accuracy and attention to detail is key, as is the ability to work autonomously whilst collaboratively as part of the team.
- The ability to communicate clearly and concisely.
- Agile to take on new work seamlessly and help support the team.
- Be a self‑starter with resilience and strong commercial acumen.
- A positive outlook and a solutions‑driven focus is crucial.
Benefits & Offer
- Competitive salary reflecting your skills and experience.
- Health and wellness programme: employee assistance programme, gym discounts, medical insurance, Headspace membership and wellbeing platforms.
- Lifestyle and savings: discount platforms, cycle to work scheme, electric car lease scheme, season ticket loans and family support resources.
- Protection and security: life assurance, group income protection and a workplace pension scheme including a 5% employer contribution.
- Time away: 25 days annual leave, plus bank holidays, and 3 personal leave days; enhanced family leave policies, volunteering days and birthday leave.
- Professional development: access to e‑learning platform, mentoring schemes and training bursaries (where applicable).
- Hybrid work arrangements: minimum of two days per week working in the local office, with flexibility based on role and team needs.
Equal Opportunity Statement
Fragomen is committed to promoting equal opportunities for all employees and applicants, regardless of race, ethnicity, heritage, gender, age, religion, disability, sexual orientation, gender identity or intersex status. All offers and/or employment contracts are contingent upon the successful completion of the Firm’s pre‑employment screening process.
Contact Details:
100 Fragomen, Del Rey, Bernsen & Loewy, LLP Recruitment Team