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- Tasks: Assist customers via email and phone, resolving queries and delivery issues.
- Company: Join a leading manufacturer in Morley known for teamwork and efficiency.
- Benefits: Earn £12.75 per hour with potential for a permanent role in a friendly office.
- Why this job: Enjoy a supportive team culture and the chance to develop your customer service skills.
- Qualifications: Exceptional communication skills and a proactive problem-solving mindset are essential.
- Other info: This is a temporary position with immediate shortlisting, so apply now!
Customer Service Assistant – Join a Friendly Team in Morley! 🎧💬 📍 Location: Morley, LS27 💷 Pay: £12.75 per hour ⏰ Hours: Monday to Friday, 9am – 5pm 📜 Contract: Temporary (with potential to go permanent!) Are you a problem-solver with a knack for delivering top-notch customer service? Do you thrive in a fast-paced, friendly environment? If so, we’ve got just the role for you! A leading manufacturer in Morley is on the hunt for a Customer Service Assistant to step in for holiday and maternity cover. This is a fantastic opportunity to get your foot in the door with a business that values teamwork and efficiency. 🔥 What You’ll Be Doing: 📧 60% inbox-based – Responding to customer queries via a bespoke email system 📞 40% phone-based – Speaking with businesses and end customers to resolve issues 🔎 Investigating and resolving delivery mishaps (wrong items, missing parts, etc.) 🤝 Working closely with a tight-knit team of five in a friendly open-plan office ✅ What You Need to Succeed: ✅ Exceptional communication skills – both written and verbal ✅ A professional & friendly phone manner – you’ll be a key contact for customers ✅ Attention to detail – accuracy is key when handling customer queries ✅ A proactive, problem-solving mindset – finding solutions is what you do best! 🎁 Why You’ll Love It Here: ✔️ Supportive, welcoming team ✔️ Office-based role in a great location ✔️ Potential for a permanent position Don’t let this opportunity slip away! Apply now to be part of this fantastic team. We’re shortlisting immediately, so don’t wait! 📞 Call us on (phone number removed) or check out our website for more details for more details
Customer Service Administrator employer: 10 Recruitment Ltd
Contact Detail:
10 Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Administrator
✨Tip Number 1
Familiarise yourself with the company and its products. Understanding what they offer will help you answer customer queries more effectively and show your genuine interest in the role.
✨Tip Number 2
Practice your communication skills, especially over the phone. Since you'll be speaking with customers regularly, being clear and friendly can make a great impression during any informal chats or interviews.
✨Tip Number 3
Prepare for common customer service scenarios. Think about how you would handle specific issues like delivery mishaps or customer complaints, as this will demonstrate your problem-solving mindset.
✨Tip Number 4
Network with current or former employees if possible. They can provide insights into the company culture and expectations, which can help you tailor your approach when applying.
We think you need these skills to ace Customer Service Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and skills. Emphasise your communication abilities, problem-solving mindset, and attention to detail, as these are crucial for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the position and the company. Mention specific examples of how you've successfully handled customer queries in the past and why you would be a great fit for their team.
Highlight Relevant Skills: In your application, clearly outline your exceptional communication skills and professional phone manner. Provide examples of situations where you've demonstrated these skills effectively.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at 10 Recruitment Ltd
✨Showcase Your Communication Skills
As a Customer Service Administrator, exceptional communication is key. Be prepared to demonstrate your written and verbal skills during the interview. You might be asked to role-play a customer interaction, so practice articulating your thoughts clearly and professionally.
✨Emphasise Your Problem-Solving Abilities
This role requires a proactive mindset for resolving issues. Think of specific examples from your past experiences where you successfully solved a problem for a customer. Sharing these stories will highlight your capability to handle challenges effectively.
✨Demonstrate Attention to Detail
Accuracy is crucial in customer service. During the interview, mention instances where your attention to detail made a difference, such as catching an error before it escalated. This will show that you understand the importance of precision in handling customer queries.
✨Familiarise Yourself with the Company
Research the company and its values before the interview. Understanding their products and services will allow you to tailor your responses and show genuine interest in the role. It also helps to know about their team dynamics, as they value teamwork in their open-plan office.
