At a Glance
- Tasks: Support customers with inquiries, process orders, and manage accounts effectively.
- Company: Join Dexcom, a leader in continuous glucose monitoring technology.
- Benefits: Enjoy comprehensive benefits, career growth, and access to life-changing tech.
- Other info: Full training provided; suitable for college leavers eager to learn.
- Why this job: Make a real difference in patients' lives while developing your career.
- Qualifications: 2-4 years in customer account management; strong communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
Dexcom Corporation (NASDAQ DXCM) is a global leader in continuous glucose monitoring (CGM). You must have the Right to Work in the UK. Sponsorship is not available for this role.
Responsibilities
- Respond to customer questions, process orders, answer calls, and respond to emails.
- Support the Inside Sales Manager with tasks that help meet UK & Ireland business objectives.
- Support monthly objectives for revenue and new customer acquisition.
- Deliver exceptional account management, including generation of regular patient lists and renewals documentation.
- Deal with hospital/procurement related queries.
- Proactively follow up with hospitals to strengthen and grow relationships.
- Utilize Salesforce to organize daily activities and accurately record all customer interactions.
- Create reports using strong Excel skills.
- Develop in-depth knowledge of Dexcom products and confidently handle enquiries related to self-funded patients and their user journey.
Qualifications
- Minimum 2-4 years of related experience in customer account management and inside sales.
- High School diploma/certificate or equivalent.
- Proven track record of dealing with complex customer accounts.
- Excellent communication skills.
- Ability to make decisions and take initiative in a high-pressure fast-paced environment.
- Organized and detail-oriented.
- Familiarity with NHS, CCG, Health Boards and Foundation Trust structure.
- Knowledge of diabetes desirable; willingness to learn is a must.
- Suitable for a college leaver; full training will be provided.
- Must live within commuting distance of the assigned Dexcom site (typically within an hour’s commute).
Benefits
- Access to life-changing CGM technology.
- Comprehensive benefits program.
- Growth opportunities on a global scale.
- Career development through in-house learning programs and qualified tuition reimbursement.
Work Arrangement
- Primary location at the assigned Dexcom site; part of the week may be worked from a home office.
Travel
- Travel required: 0-5%
Customer Account Support Specialist in Bracknell employer: 10 DexCom (UK) Distribution Limited
Dexcom Corporation is an exceptional employer that prioritises employee growth and development, offering comprehensive benefits and access to life-changing continuous glucose monitoring technology. With a supportive work culture that encourages initiative and collaboration, employees can thrive in their roles while contributing to meaningful healthcare solutions. Located conveniently for commuting, Dexcom provides a dynamic environment where team members can enhance their skills and advance their careers on a global scale.
Contact Details:
10 DexCom (UK) Distribution Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Account Support Specialist in Bracknell
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at 10 DexCom (UK) Distribution Limited. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like 10 DexCom (UK) Distribution Limited before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Account Support Specialist in Bracknell
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to 10 DexCom (UK) Distribution Limited:Your cover letter is your chance to shine! Tell us why you want to work at 10 DexCom (UK) Distribution Limited specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at 10 DexCom (UK) Distribution Limited!
How to prepare for a job interview at 10 DexCom (UK) Distribution Limited
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
