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For Companies At a Glance
- Tasks: Lead daily operations and enhance member experiences in a vibrant, welcoming environment.
- Company: Maslow's offers a unique blend of workspaces focused on wellbeing and productivity.
- Benefits: Enjoy staff meals, wellness programmes, discounts, and opportunities for career growth.
- Other info: Be part of a supportive culture that celebrates ambition and wellbeing.
- Why this job: Join a dynamic team that values individuality and fosters personal and professional development.
- Qualifications: Experience in hospitality, strong leadership skills, and a passion for exceptional service.
The predicted salary is between 30000 - 40000 £ per year.
About Maslow's
Maslow's is a collection of thoughtfully designed members' houses that seamlessly blend work and wellbeing. Inspired by Maslow's hierarchy of needs, our spaces support both professional ambition and personal fulfilment, bringing together private offices, shared workspaces, wellbeing studios, and a vibrant programme of cultural events. Our members are founders, investors, consultants, creatives, and leaders who value environments that elevate both their work and their lives. They choose Maslow's because it offers more than a workspace — it offers belonging, productivity, and a setting where ambition and wellbeing coexist. Spread across six thoughtfully designed floors, 1 Warwick offers a range of private and shared workspaces in the heart of Soho that feel calm and intuitively welcoming.
Role Overview
The House Manager plays a pivotal leadership role within 1 Warwick, acting as a custodian of the member experience across the entire House. This role is responsible for the smooth daily operation and elevated delivery of all member touchpoints – from arrival at reception through to the member lounges, bar, event spaces and cultural programming. Working closely with the Member Experience Manager, House Coordinators, and the Events & House F&B teams, and reporting into the Group General Manager, the House Manager ensures all operational and service standards are consistently met and delivered in line with Maslow's values and brand operating standards.
Key Responsibilities
- Leadership
- Daily operational control of the House including health and safety and licensing compliance responsibilities.
- Provide daily leadership, guidance and support across front-of-house departments to ensure service excellence.
- Member Experience
- Oversee the full, member journey and daily operations within the Members' Lounge, Lounge Bar, and other member areas.
- Champion the highest levels of service and hospitality, ensuring all interactions reflect Maslow's values of Care, Curiosity and Commitment.
- Collaborate with the Member Experience Manager to respond to member feedback, resolve issues swiftly, and continually improve touchpoints.
- Operational Delivery
- Ensure all operational procedures, SOPs and service standards are executed and embedded across member-facing teams.
- Maintain presentation, cleanliness, and functionality of all member areas in collaboration with facilities, housekeeping and Events F&B.
- Ensure a seamless handover between departments to create a joined-up and welcoming experience.
- Programming & Events Support
- Partner with the Events and Programming teams to support smooth delivery of the cultural and social calendar.
- Oversee the operational delivery of in-house events, talks and workshops, ensuring coordination between service, events and facilities teams.
- Reception & Front Desk Oversight
- Manage and mentor the Reception team to ensure warm, professional and efficient service.
- Oversee check-ins, guest management and access control protocols in line with member privacy and brand standards.
- F&B Coordination
- Support the delivery of food and beverage service in the Members' Lounge and Bar in partnership with the F&B Supervisor and Kitchen Team.
- Ensure floor teams are briefed, supported and aligned with service rhythms and standards.
Skills & Experience
- Previous experience in a premium hospitality or private members' club environment
- Proven leadership in operations, front-of-house or guest services
- Deep understanding of luxury service and what creates an elevated guest experience
- Experience managing and training teams, with strong attention to detail
- Excellent communication, time management and organisational skills
- Calm under pressure and solution-focused in fast-paced environments
- Knowledge of hospitality systems (e.g., SevenRooms, Tevalis, Nexudus) is a plus
Our Commitment to You
- A supportive, ambitious and values-led environment
- A team that celebrates individuality and growth
- Opportunities for career development and internal progression
- Staff meals, wellness programming, Employee discounts, and more
House Manager in Slough employer: 1 Warwick
Contact Detail:
1 Warwick Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land House Manager in Slough
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Maslow's on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Show off your personality! When you get the chance to meet with the team, let your passion for hospitality shine through. Maslow's values care and curiosity, so be sure to express how you embody those traits.
✨Tip Number 3
Prepare for situational questions! Think about how you'd handle various member experiences or operational challenges. This will show that you're ready to step into the House Manager role and tackle any situation.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in being part of the Maslow's community.
We think you need these skills to ace House Manager in Slough
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through! We want to see how much you care about creating a fantastic member experience and how you can contribute to our vibrant community at Maslow's.
Tailor Your CV: Make sure your CV is tailored to the House Manager role. Highlight your previous experience in hospitality or member services, and don’t forget to showcase any leadership roles you've had. We love seeing how your skills align with our values!
Be Authentic: We appreciate authenticity, so be yourself in your application. Share your unique experiences and perspectives that make you a great fit for our team. Remember, we’re looking for individuals who embody our values of Care, Curiosity, and Commitment.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our amazing team at Maslow's!
How to prepare for a job interview at 1 Warwick
✨Know Maslow's Values
Before your interview, take some time to really understand Maslow's values of Care, Curiosity, and Commitment. Think about how these values resonate with your own experiences and be ready to share specific examples of how you've embodied them in your previous roles.
✨Showcase Your Leadership Skills
As a House Manager, you'll need to demonstrate strong leadership abilities. Prepare to discuss your past experiences managing teams, resolving conflicts, and ensuring service excellence. Use the STAR method (Situation, Task, Action, Result) to structure your responses for clarity.
✨Familiarise Yourself with Operations
Brush up on your knowledge of operational procedures and hospitality systems like SevenRooms or Nexudus. Be prepared to discuss how you would ensure compliance with health and safety standards and maintain a seamless member experience across various touchpoints.
✨Engage with Cultural Programming
Since the role involves overseeing events and cultural programming, think about how you can contribute to this aspect. Come up with ideas for events or workshops that could enhance the member experience and be ready to discuss how you would collaborate with the Events team.