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- Tasks: Welcome members and guests, ensuring a smooth reception experience at 1 Warwick.
- Company: 1 Warwick is a vibrant member's house in Soho, part of the innovative Maslow's hospitality group.
- Benefits: Enjoy discounts, referral bonuses, and access to great meals and local partnerships.
- Why this job: Join a dynamic team in a creative environment that values connection and personal growth.
- Qualifications: No specific qualifications required; just bring your enthusiasm and people skills!
- Other info: Be part of a unique space that inspires creativity and collaboration.
The predicted salary is between 24000 - 36000 £ per year.
1 Warwick sits on the prominent corner of Warwick Street and Brewer Street in the heart of London's bustling Soho. Set over seven floors, 1 Warwick is a member's house featuring beautifully designed private workspaces, member lounges, studio & gym, event spaces, restaurant & bar, and an expansive rooftop that looks over a neighbourhood which has played muse to writers, artists, poets, actors, musicians, and designers over the centuries. Inspired by Maslow's theory of human motivation and happiness, 1W is the newest addition to the Maslow's family.
About Maslow's: Maslow's is a group of progressive hospitality brands, existing to foster connection and spark change. We opened the doors of our first site, Mortimer House in London's Fitzrovia, in late 2017. Our second London House - 1 Warwick, opened in Soho in March 2023.
The role of Members Reception is to ensure a welcoming and memorable experience at 1 Warwick is had by all members, guests, and client partnerships. You will ensure the reception experience runs smoothly and clear communication is delivered, acting as the primary gatekeeper and ambassador for the House.
Key Responsibilities:
- Ensure a hospitable service is always delivered and that all members and guests are welcomed, known by name, checked in and their needs are met and held as the priority.
- Be the ambassador of knowledge on all member services and activities across 1 Warwick.
- Regularly communicate with the Reception Manager any updates on all reception, Member queries, feedback, and housekeeping.
- Complete the new member onboarding process for all tiers of membership as communicated by the membership team.
- Communicate to the 1 Warwick team all relevant event information needed to deliver exceptional member experiences.
- Be knowledgeable on all aspects of House programmes and manage distribution and availability of printed copy around the House.
- Ensure all checklists are completed and signed off, daily, weekly, and monthly.
- Ensure the reception desk is clutter free and an engaging space to welcome people.
- Manage the atmosphere, music, scent, and heating for reception and workspaces.
- Communicate to Office Floor Coordinators all changes or requests from Members.
- Ensure all member systems always work seamlessly, and liaise with our IT providers.
- Ensure members have access to information of services, promotions, and events across both Maslow's houses.
- Management of all refreshments, technology, atmosphere, and coordination for internal and external meeting room bookings.
- Ensure the reception inbox, landline and mobile communication is monitored in a timely and professional manner and in line with our brand tone of voice.
- Manage restaurant bookings and enquiries/requests where needed.
- Distribute member post correctly and in a timely manner.
- Be the point of contact for all external contractors, logging arrival and departure times.
- Ensure the Function sheets are distributed by the events team to the specific departments.
- Carry out any other duties that may be required by the Reception Manager and General Manager.
- Contribute to an enjoyable working environment.
- Build a strong relationship with the F&B Managers and HODs to allow support in administration.
Benefits:
- £450 Gross Refer-a-friend scheme (unlimited referrals!)
- 50% discount on F&B onsite
- Reward and discounts platform
- SmartTech and CycleToWork schemes
- Access to delicious on shift meals
- Great and fun local business partnership discounts
Members Reception employer: 1 Warwick
Contact Detail:
1 Warwick Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Members Reception
✨Tip Number 1
Familiarise yourself with the unique offerings of 1 Warwick and Maslow's brand. Understanding their values and services will help you engage confidently during interviews and demonstrate your enthusiasm for the role.
✨Tip Number 2
Network with current or former employees of Maslow's to gain insights into the company culture and expectations. This can provide you with valuable information that can set you apart from other candidates.
✨Tip Number 3
Prepare to showcase your customer service skills through examples from previous roles. Highlighting specific instances where you went above and beyond for customers can illustrate your fit for the Members Reception position.
✨Tip Number 4
Demonstrate your ability to manage multiple tasks effectively. The role requires juggling various responsibilities, so be ready to discuss how you've successfully handled similar situations in the past.
We think you need these skills to ace Members Reception
Some tips for your application 🫡
Understand the Role: Read through the job description carefully to understand the key responsibilities and expectations for the Members Reception position. Tailor your application to highlight relevant experiences that align with these duties.
Craft a Personalised Cover Letter: Write a cover letter that reflects your enthusiasm for the role and the company. Mention specific aspects of 1 Warwick and Maslow's that resonate with you, and explain how your skills can contribute to creating a welcoming environment.
Highlight Relevant Experience: In your CV, emphasise any previous experience in hospitality or customer service roles. Use bullet points to clearly outline your achievements and responsibilities that demonstrate your ability to manage reception tasks effectively.
Proofread Your Application: Before submitting, thoroughly proofread your application materials for spelling and grammatical errors. A polished application reflects attention to detail, which is crucial for the Members Reception role.
How to prepare for a job interview at 1 Warwick
✨Know the Company
Before your interview, take some time to research 1 Warwick and Maslow's. Understand their values, mission, and what makes them unique in the hospitality industry. This knowledge will help you demonstrate your genuine interest in the role and align your answers with their ethos.
✨Showcase Your Customer Service Skills
As a Members Reception role is all about providing a welcoming experience, be prepared to share examples of how you've delivered exceptional customer service in the past. Highlight situations where you went above and beyond to meet a customer's needs or resolve an issue.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle various situations at the reception. Think about how you would manage a busy reception desk, deal with difficult guests, or ensure smooth communication between departments.
✨Demonstrate Teamwork and Communication
The role requires effective communication with both members and the internal team. Be ready to discuss how you have successfully collaborated with others in previous roles, and provide examples of how you keep everyone informed and engaged.
