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For Companies At a Glance
- Tasks: Lead daily operations and enhance member experiences in a vibrant, welcoming environment.
- Company: Maslow's offers a unique blend of workspaces focused on wellbeing and productivity.
- Benefits: Enjoy staff meals, wellness programmes, discounts, and opportunities for career growth.
- Other info: Be part of a supportive culture that celebrates ambition and wellbeing.
- Why this job: Join a dynamic team that values individuality and fosters personal and professional development.
- Qualifications: Experience in hospitality or private members' clubs with strong leadership and communication skills.
The predicted salary is between 30000 - 40000 £ per year.
About Maslow's
Maslow's is a collection of thoughtfully designed members' houses that seamlessly blend work and wellbeing. Inspired by Maslow's hierarchy of needs, our spaces support both professional ambition and personal fulfilment, bringing together private offices, shared workspaces, wellbeing studios, and a vibrant programme of cultural events. Our members are founders, investors, consultants, creatives, and leaders who value environments that elevate both their work and their lives. They choose Maslow's because it offers more than a workspace — it offers belonging, productivity, and a setting where ambition and wellbeing coexist. Spread across six thoughtfully designed floors, 1 Warwick offers a range of private and shared workspaces in the heart of Soho that feel calm and intuitively welcoming.
Role Overview
The House Manager plays a pivotal leadership role within 1 Warwick, acting as a custodian of the member experience across the entire House. This role is responsible for the smooth daily operation and elevated delivery of all member touchpoints – from arrival at reception through to the member lounges, bar, event spaces and cultural programming. Working closely with the Member Experience Manager, House Coordinators, and the Events & House F&B teams, and reporting into the Group General Manager, the House Manager ensures all operational and service standards are consistently met and delivered in line with Maslow's values and brand operating standards.
Key Responsibilities
- Leadership
- Daily operational control of the House including health and safety and licensing compliance responsibilities.
- Provide daily leadership, guidance and support across front-of-house departments to ensure service excellence.
- Member Experience
- Oversee the full, member journey and daily operations within the Members' Lounge, Lounge Bar, and other member areas.
- Champion the highest levels of service and hospitality, ensuring all interactions reflect Maslow's values of Care, Curiosity and Commitment.
- Collaborate with the Member Experience Manager to respond to member feedback, resolve issues swiftly, and continually improve touchpoints.
- Operational Delivery
- Ensure all operational procedures, SOPs and service standards are executed and embedded across member-facing teams.
- Maintain presentation, cleanliness, and functionality of all member areas in collaboration with facilities, housekeeping and Events F&B.
- Ensure a seamless handover between departments to create a joined-up and welcoming experience.
- Programming & Events Support
- Partner with the Events and Programming teams to support smooth delivery of the cultural and social calendar.
- Oversee the operational delivery of in-house events, talks and workshops, ensuring coordination between service, events and facilities teams.
- Reception & Front Desk Oversight
- Manage and mentor the Reception team to ensure warm, professional and efficient service.
- Oversee check-ins, guest management and access control protocols in line with member privacy and brand standards.
- F&B Coordination
- Support the delivery of food and beverage service in the Members' Lounge and Bar in partnership with the F&B Supervisor and Kitchen Team.
- Ensure floor teams are briefed, supported and aligned with service rhythms and standards.
Skills & Experience
- Previous experience in a premium hospitality or private members' club environment
- Proven leadership in operations, front-of-house or guest services
- Deep understanding of luxury service and what creates an elevated guest experience
- Experience managing and training teams, with strong attention to detail
- Excellent communication, time management and organisational skills
- Calm under pressure and solution-focused in fast-paced environments
- Knowledge of hospitality systems (e.g., SevenRooms, Tevalis, Nexudus) is a plus
Our Commitment to You
- A supportive, ambitious and values-led environment
- A team that celebrates individuality and growth
- Opportunities for career development and internal progression
- Staff meals, wellness programming, Employee discounts, and more
House Manager in London employer: 1 Warwick
Contact Detail:
1 Warwick Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land House Manager in London
✨Tip Number 1
Get to know the company culture before your interview. Maslow's values of Care, Curiosity, and Commitment are key, so think about how you can demonstrate these in your conversations. Show us that you understand what makes a member's experience exceptional!
✨Tip Number 2
Practice your leadership stories! As a House Manager, you'll need to showcase your ability to lead teams and ensure service excellence. Prepare examples of how you've handled challenges in previous roles, especially in hospitality or member services.
✨Tip Number 3
Be ready to discuss operational strategies. We want to hear how you would maintain high standards across all member touchpoints. Think about your approach to health and safety, cleanliness, and creating a welcoming atmosphere.
✨Tip Number 4
Finally, don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you're genuinely interested in being part of the Maslow's community.
We think you need these skills to ace House Manager in London
Some tips for your application 🫡
Show Your Passion for Hospitality: When writing your application, let your love for hospitality shine through! Share specific experiences that highlight your commitment to providing exceptional service and creating memorable member experiences.
Tailor Your Application: Make sure to customise your application to reflect the values of Maslow's. Use keywords from the job description and demonstrate how your skills align with their focus on care, curiosity, and commitment.
Highlight Leadership Experience: As a House Manager, leadership is key! Be sure to showcase any previous roles where you led teams or managed operations, and explain how you fostered a positive environment for both staff and members.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and get to know you better!
How to prepare for a job interview at 1 Warwick
✨Know the Company Inside Out
Before your interview, dive deep into Maslow's values and mission. Understand how they blend work and wellbeing, and think about how you can contribute to that ethos as a House Manager. This will show your genuine interest and help you connect your experience to their goals.
✨Showcase Your Leadership Skills
As a House Manager, you'll need to lead various teams. Prepare examples of how you've successfully managed teams in the past, especially in hospitality or member-focused environments. Highlight your ability to maintain high service standards and resolve issues swiftly.
✨Emphasise Member Experience
Think about what exceptional member experience means to you. Be ready to discuss how you would enhance the member journey at Maslow's, from arrival to event participation. Share specific strategies you've used to improve service and member satisfaction in previous roles.
✨Prepare for Scenario Questions
Expect questions that put you in real-life scenarios, like handling a member complaint or coordinating an event. Practice your responses to demonstrate your calmness under pressure and solution-focused mindset. This will showcase your readiness for the fast-paced environment at 1 Warwick.