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- Tasks: Create a welcoming atmosphere and ensure smooth reception experiences for members and guests.
- Company: Join Maslow’s, a vibrant member’s house in the heart of Soho, London.
- Benefits: Enjoy competitive pay, referral bonuses, and access to great meals while working.
- Other info: Flexible hours with opportunities for growth in a supportive team environment.
- Why this job: Be the face of a dynamic space that values connection and personal fulfilment.
- Qualifications: Experience in hospitality, strong communication skills, and a positive attitude required.
The predicted salary is between 30000 - 40000 £ per year.
1 Warwick sits on the prominent corner of Warwick Street and Brewer Street in the heart of London’s bustling Soho. Set over seven floors, 1 Warwick is a member’s house featuring beautifully designed private workspaces, member lounges, studio & gym and event spaces.
Maslow’s is a collection of thoughtfully designed members’ houses, inspired by Maslow’s hierarchy of needs, these spaces cater to both professional ambition and personal fulfilment, offering private offices, shared workspaces, fitness studios, bespoke meeting rooms, and curated cultural events. Unlike traditional offices or impersonal coworking spaces, Maslow’s houses are warm, tactile, and energizing—designed for enhanced productivity in a familiar, relaxed setting. With two existing locations in London’s vibrant Fitzrovia and Soho, Maslow’s fosters connection, conversation, and restoration, ensuring members thrive in an environment where time feels well spent. In 2026 we open our third members’ house and workspace in The Kensington Building. As a team, our values are Caring, Curious and Committed – which inspire us through our journey of growth.
The Role: We are currently recruiting for a House Coordinator (Fixed Term) to cover a period of maternity leave for approximately 10 months until March 2027. The role is to ensure a welcoming and memorable experience at 1 Warwick for all members, guests, and client partnerships. You will ensure the reception experience runs smoothly and clear communication is delivered throughout the House, as the primary gatekeeper and ambassador for the House.
Key Responsibilities:
- Ensure a hospitable service is always delivered and that all members and guests are welcomed, known by name, checked in and their needs are met and held as the priority.
- Be the ambassador of knowledge on all member services and activities across Mortimer House.
- Regularly communicating with the Reception Manager any updates on all reception, Member queries, feedback, and housekeeping.
- Complete the new member onboarding process for all tiers of membership as communicated by membership team.
- Communicate to the 1 Warwick team all relevant event information needed to deliver exceptional member experiences.
- Be knowledgeable on all aspects of House programmes and manage distribution and availability of printed copy around the House.
- Ensure all checklists are completed and signed off, daily, weekly, and monthly.
- Ensuring the reception desk is clutter free and an engaging space to welcome people.
- Manage the atmosphere, music, scent, and heating for reception and workspaces.
- Ensure all member systems always work seamlessly, and liaising with our IT providers.
- Ensure members have access to information of services, promotions, and events across both Maslow’s houses.
- Management of all refreshments, technology, atmosphere, and coordination for internal and external meeting room bookings.
- Ensure the reception inbox, landline and mobile communication is monitored in a timely and professional manner and in line with our brand tone of voice.
- Distribute member post correctly and in a timely manner.
- Be the point of contact for all external contractors, logging arrival and departure times.
- Ensure the Function sheets are distributed by the events team to the specific departments.
- To carry out any other duties that may be required by the Reception Manager and General Manager.
- Contribute to an enjoyable working environment.
Requirements:
- Previous experience in a similar role
- Excellent communication and interpersonal skills
- Strong attention to detail and multitasking abilities
- Ability to work effectively in a team and under pressure.
- Positive attitude and willingness to go the extra mile to exceed customer expectations.
- Flexibility to work evenings, weekends, and holidays as required.
In Return We Offer:
- £450 Gross
- Refer-a-friend scheme (unlimited referrals!)
- Reward and discounts platform
- SmartTech and CycleToWork schemes
- Access to delicious on shift meals
*Please note that we do not have a Skilled Worker Sponsor License.
House Coordinator (Fixed-Term) in London employer: 1 Warwick
Contact Detail:
1 Warwick Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land House Coordinator (Fixed-Term) in London
✨Tip Number 1
Get to know the company culture! Before your interview, spend some time researching Maslow’s and 1 Warwick. Understanding their values of Caring, Curious, and Committed will help you connect with the team and show that you're a great fit.
✨Tip Number 2
Practice your communication skills! As a House Coordinator, you'll be the face of the house. Role-play common scenarios with a friend to boost your confidence in delivering a warm and welcoming experience.
✨Tip Number 3
Show off your multitasking abilities! Think of examples from your past roles where you juggled multiple tasks successfully. This will demonstrate your ability to thrive under pressure, which is key for this position.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows your enthusiasm for joining our vibrant community at Maslow’s.
We think you need these skills to ace House Coordinator (Fixed-Term) in London
Some tips for your application 🫡
Be Yourself: When writing your application, let your personality shine through! We want to get to know the real you, so don’t be afraid to show your enthusiasm for the role and our values.
Tailor Your Application: Make sure to customise your application to highlight how your experience aligns with the House Coordinator role. Mention specific skills or experiences that relate to creating a welcoming environment and excellent member service.
Keep It Clear and Concise: We appreciate clarity! Make your application easy to read by keeping it well-structured and to the point. Use bullet points if necessary to highlight key achievements and responsibilities.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at 1 Warwick
✨Know the Space
Before your interview, take some time to research 1 Warwick and Maslow’s. Familiarise yourself with their values of Caring, Curious, and Committed. Understanding the atmosphere and services they offer will help you demonstrate how you can contribute to creating a welcoming environment.
✨Showcase Your Communication Skills
As a House Coordinator, communication is key. Prepare examples from your past experiences where you effectively managed member queries or feedback. Highlight your ability to maintain clear communication with team members and guests, as this will be crucial in your role.
✨Demonstrate Attention to Detail
The role requires strong attention to detail, especially when managing reception tasks and member onboarding. Bring up specific instances where your meticulous nature helped improve a process or enhance customer experience. This will show that you understand the importance of every little detail in creating a memorable experience.
✨Emphasise Teamwork and Flexibility
Being part of a team is essential at Maslow’s. Share stories that illustrate your ability to work collaboratively under pressure. Also, mention your flexibility regarding working hours, as the role may require evenings and weekends. This will reflect your commitment to meeting the needs of the members and the team.