At a Glance
- Tasks: Welcome guests, manage reservations, and ensure a fantastic dining experience.
- Company: Charming British and Middle Eastern restaurants in the heart of Soho.
- Benefits: Free meals, discounts, birthday off, healthcare support, and career progression.
- Other info: Flexible hours with opportunities to grow in a dynamic environment.
- Why this job: Join a vibrant team and create memorable experiences for guests every day.
- Qualifications: Customer service experience and excellent communication skills.
The predicted salary is between 22000 - 26000 £ per year.
A modern British restaurant and bar rooted in character and charm, Nessa brings together nostalgic dishes and contemporary flair in the heart of Soho. Designed for conversation, it’s a space that invites long lunches and spontaneous evenings.
Yasmin, nestled among Soho's rooftops on the corner of Brewer and Warwick Street, is an intimate Middle Eastern restaurant, bar, and terrace with panoramic city views. It's a suntrap ideal for leisurely lunches, sundown cocktails, late-night dining and revelry. We serve seasonal Middle Eastern sharing plates, boast an extensive wine list, and offer lively cocktails, ensuring an unforgettable experience, day or night.
We are looking for a passionate Restaurant Host to provide exceptional customer service to our valued guests at 1 Warwick’s Nessa and Yasmin restaurants. As a Restaurant Host, you will be the first point of contact for our guests, ensuring they have a positive dining experience right from the moment they walk through the door at both our restaurants. Your primary responsibility will be to greet and seat guests, manage reservations, and assist with various front-of-house duties to create a welcoming and organized environment.
Responsibilities:
- Greet guests with a warm and friendly smile upon their arrival at the restaurant.
- Maintain a professional manner and provide excellent customer service throughout the guests' dining experience.
- Manage the seating of guests efficiently and effectively, considering table availability and reservation status.
- Handle guest inquiries, provide accurate information about the restaurant's offerings, and offer recommendations when necessary.
- Take and record reservations over the phone, through email, or in-person, ensuring accurate details are captured.
- Maintain a clean and organized front-of-house area, including the reception area, waiting area, and entrance.
- Collaborate with the restaurant staff to ensure smooth operations and communicate any special requests or needs from guests to the appropriate team members.
- Monitor the flow of guests in the dining area and communicate with the kitchen staff to ensure timely service.
- Handle guest complaints or concerns in a professional manner, striving to resolve issues to the satisfaction of the guests.
- Assist in maintaining and updating guest database and reservation system, ensuring accuracy and confidentiality of information.
- Upsell menu items and promote special promotions to guests, maximising revenue opportunities.
- Maintain knowledge of restaurant policies, procedures, and safety regulations.
- Assist the floor team as required.
Requirements:
- Previous experience in a customer service role, preferably in a restaurant or hospitality environment.
- Exceptional interpersonal and communication skills to interact effectively with guests, colleagues, and management.
- Ability to remain calm and composed under pressure, handling difficult or challenging situations with tact and diplomacy.
- Strong organisational skills and the ability to multitask in a fast-paced environment.
- Proficiency in reservation management systems and basic computer skills.
- Knowledge of OpenTable/Seven Rooms (desirable).
- A friendly and outgoing personality, with a genuine passion for providing exceptional guest experiences.
- Flexible availability, including evenings and weekends.
What We Can Offer You:
- Free meals on shift and discounts for you, family and friends.
- Your birthday off!
- Healthcare and wellbeing support.
- Employee recognition and rewards and clear progression paths.
- And more…
Host - Nessa and Yasmin in London employer: 1 Warwick
At Nessa and Yasmin, we pride ourselves on creating a vibrant and welcoming atmosphere where our team members can thrive. Located in the heart of Soho, we offer not only competitive benefits such as free meals and healthcare support but also a culture that values employee growth and recognition. Join us to be part of a dynamic team dedicated to delivering unforgettable dining experiences while enjoying the unique charm of our modern British and Middle Eastern restaurants.
StudySmarter Expert Advice🤫
We think this is how you could land Host - Nessa and Yasmin in London
✨Tip Number 1
Get to know the restaurants! Familiarise yourself with Nessa and Yasmin's menus, vibe, and what makes them special. This way, when you chat with guests, you can share your enthusiasm and knowledge, making their experience even better.
✨Tip Number 2
Practice your greeting! First impressions matter, so nail that warm welcome. A friendly smile and a genuine 'hello' can set the tone for a fantastic dining experience right from the start.
✨Tip Number 3
Stay organised! Keep track of reservations and table availability like a pro. Use a notepad or an app to jot down important details, so you can manage guest flow smoothly and avoid any hiccups during busy times.
✨Tip Number 4
Don’t hesitate to ask for help! If you're unsure about something or need assistance, just reach out to your team. Collaboration is key in a bustling restaurant environment, and it’ll help you provide the best service possible.
We think you need these skills to ace Host - Nessa and Yasmin in London
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your passion for hospitality and customer service. A warm and friendly tone can go a long way in making your application stand out.
Tailor Your Experience:Make sure to highlight any relevant experience you have in customer service or hospitality. We love seeing how your past roles have prepared you for being a Restaurant Host at Nessa and Yasmin. Be specific about your achievements and how they relate to the responsibilities listed in the job description.
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to break down your skills and experiences, making it easier for us to see why you’d be a great fit!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about Nessa and Yasmin while you’re at it!
How to prepare for a job interview at 1 Warwick
✨Know the Restaurants Inside Out
Before your interview, make sure you research Nessa and Yasmin thoroughly. Familiarise yourself with their menus, special offerings, and the overall vibe of each restaurant. This knowledge will not only impress your interviewers but also help you answer questions about how you would enhance the guest experience.
✨Showcase Your Customer Service Skills
As a Restaurant Host, exceptional customer service is key. Prepare examples from your past experiences where you went above and beyond for guests. Think about how you handled difficult situations or complaints, as this will demonstrate your ability to remain calm under pressure.
✨Practice Your Greeting
Since you'll be the first point of contact for guests, practice a warm and friendly greeting. Role-play with a friend or family member to ensure you come across as welcoming and professional. Remember, a genuine smile can set the tone for a positive dining experience!
✨Be Ready to Discuss Reservations
Familiarise yourself with reservation management systems like OpenTable or Seven Rooms, if possible. Be prepared to discuss how you would manage seating efficiently and handle reservations. Showing that you understand the importance of organisation in a busy restaurant will definitely work in your favour.
