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- Tasks: Ensure a welcoming experience for members and guests at 1 Warwick.
- Company: Join the vibrant team at 1 Warwick by Maslow's.
- Benefits: Enjoy competitive pay, discounts, and a fun work environment.
- Why this job: Be the face of our community and make lasting connections.
- Qualifications: Previous experience in hospitality and excellent communication skills.
- Other info: Flexible hours with opportunities for growth and development.
The predicted salary is between 14 - 15 £ per hour.
We are currently recruiting for a House Coordinator (Fixed Term) to cover a period of maternity leave for approximately one year. The role is to ensure a welcoming and memorable experience at 1 Warwick for all members, guests, and client partnerships. You will ensure the reception experience runs smoothly and clear communication is delivered throughout the House, as the primary gatekeeper and ambassador for the House.
Key Responsibilities
- Ensure a hospitable service is always delivered and that all members and guests are welcomed, known by name, checked in and their needs are met and held as the priority.
- Be the ambassador of knowledge on all member services and activities across Mortimer House.
- Regularly communicate with the Reception Manager any updates on all reception, Member queries, feedback, and housekeeping.
- Complete the new member onboarding process for all tiers of membership as communicated by the membership team.
- Communicate to the 1 Warwick team all relevant event information needed to deliver exceptional member experiences.
- Be knowledgeable on all aspects of House programmes and manage distribution and availability of printed copy around the House.
- Ensure all checklists are completed and signed off, daily, weekly, and monthly.
- Ensure the reception desk is clutter free and an engaging space to welcome people.
- Manage the atmosphere, music, scent, and heating for reception and workspaces.
- Communicate to Office Floor Coordinators all changes or requests from Members.
- Ensure all member systems always work seamlessly, and liaising with our IT providers.
- Ensure members have access to information of services, promotions, and events across both Maslow’s houses.
- Management of all refreshments, technology, atmosphere, and coordination for internal and external meeting room bookings.
- Ensure the reception inbox, landline and mobile communication is monitored in a timely and professional manner and in line with our brand tone of voice.
- Manage restaurant bookings and enquiries/requests where needed.
- Distribute member post correctly and in a timely manner.
- Be the point of contact for all external contractors, logging arrival and departure times.
- Ensure the Function sheets are distributed by the events team to the specific departments.
- To carry out any other duties that may be required by the Reception Manager and General Manager.
- Contribute to an enjoyable working environment.
- Build a strong relationship with the F&B Managers and HODs to allow support in administration.
Requirements
- Previous experience in a similar role.
- Excellent communication and interpersonal skills.
- Strong attention to detail and multitasking abilities.
- Ability to work effectively in a team and under pressure.
- Positive attitude and willingness to go the extra mile to exceed customer expectations.
- Flexibility to work evenings, weekends, and holidays as required.
In Return We Offer
- £450 Gross Refer-a-friend scheme (unlimited referrals!).
- 50% discount on F&B onsite.
- Reward and discounts platform.
- SmartTech and CycleToWork schemes.
- Access to delicious on shift meals.
*Please note that we do not have a Skilled Worker Sponsor License.
Experience: Required
Languages: English – Advanced
Employment: Full-time
Salary: £14 – £15 hourly
About 1 Warwick by Maslow's: As a team, our values are Caring, Curious and Committed – which inspire us through our journey of growth.
House Coordinator (12 Month Fixed-Term Contract) in City of Westminster employer: 1 Warwick by Maslow's
Contact Detail:
1 Warwick by Maslow's Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land House Coordinator (12 Month Fixed-Term Contract) in City of Westminster
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on 1 Warwick and its values. This will help you connect with the team and show that you're genuinely interested in being part of their community.
✨Tip Number 2
Practice your communication skills! As a House Coordinator, you'll be the face of the organisation. So, rehearse how you’d introduce yourself and discuss your experience. Confidence is key!
✨Tip Number 3
Prepare some questions! Show your curiosity by asking about the team dynamics or upcoming events at 1 Warwick. It demonstrates your enthusiasm and helps you gauge if it’s the right fit for you.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your commitment and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace House Coordinator (12 Month Fixed-Term Contract) in City of Westminster
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. Use a friendly tone and share a bit about what makes you tick.
Tailor Your Application: Make sure to tailor your application specifically for the House Coordinator role. Highlight your relevant experience and skills that match the job description. We love seeing how you can bring value to our team!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon and make sure your key points stand out!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at 1 Warwick by Maslow's
✨Know the House Inside Out
Before your interview, make sure you’re familiar with 1 Warwick and its services. Research their member offerings, events, and any recent news. This will not only show your enthusiasm but also help you answer questions about how you can enhance the member experience.
✨Showcase Your Communication Skills
As a House Coordinator, communication is key. Prepare examples from your past experiences where you effectively communicated with team members or clients. Highlight how you handled feedback or resolved issues to demonstrate your interpersonal skills.
✨Demonstrate Attention to Detail
The role requires strong attention to detail, so be ready to discuss how you manage tasks and ensure nothing slips through the cracks. You could mention specific tools or methods you use to stay organised and keep track of multiple responsibilities.
✨Emphasise Your Customer Service Mindset
Prepare to share instances where you went above and beyond for customers. The interviewers will want to see that you have a positive attitude and a genuine desire to create memorable experiences for members and guests alike.
